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“Friendly and service oriented” 4 of 5 bubbles
Review of Wellcome Hotel

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Wellcome Hotel
Ranked #72 of 213 Hotels in Cebu Island
Manila, Philippines
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Friendly and service oriented”
4 of 5 bubbles Reviewed December 17, 2013 via mobile

Stayed here for the night, booked with agoda. The room got dounle booked but they upgraded us immediately without us knowing. Room was spotless, bed was comfy and had all modcons and then some. Marvelous help and extremelly helpful (this was our experience from the time we landed in cebu which was a stark contrast on what we experienced in Manilla). All in all, would always come back here!

Stayed December 2013, traveled with friends
Helpful?
1 Thank NB1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wellcomestaff, Manager at Wellcome Hotel, responded to this review, February 10, 2014
Hello, Sir. Regards from the staff...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

Traveler rating
    68
    88
    43
    5
    4
See reviews for
65
56
21
18
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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English first
philippines
Level Contributor
146 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed December 15, 2013

I stayed in this hotel for 6 days for a convention. We stayed in a Triple room which can accommodate up to 4 persons.

It was very near Ayala Center and was also near the convention center where we need to go to. The hotel is quite new so some taxis still do not know about the place so it is better to get a card of the hotel or at least remember the street name. Breakfast was delicious although there weren't a lot of varieties. The hotel also provides a free shuttle service to and from nearby places. Just inquire at the front desk so that they can arrange your service if you need it. You can even enjoy the pool with a view of the city. There was a cafe at the lobby and a restaurant at the second floor.

The staff were very accommodating, helpful, and nice to all guests. The owner is also very nice to us. They really made us feel welcome.

There were still a lot of construction ongoing in the hotel so I am looking forward to better and improved facilities in the hotel. There was hot and cold shower. They have clean bathrooms, clean rooms which always smells fresh. Although at times we could hear the noise from room beside our room. I also think they can still fix the part with the airconditioner because air from outside the building enters the room through the open window near the airconditioner.

The rate is reasonable for the service we got from the hotel. I would definitely come back to this hotel.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 1step_1kmilejourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Pinas
Level Contributor
1,452 reviews
234 hotel reviews
common_n_hotel_reviews_1bd8 688 helpful votes
3 of 5 bubbles Reviewed December 13, 2013

This is a relatively new hotel that is carving a niche for itself in the Cebu hotel scene. It is situated a quieter side street in very close proximity to Ayala center. Two blocks away are two fairly new properties and several other establishments that are vying for market share. The rooms are rather spartan yet clean. The beds are comfortable and the linens are still OK. Rooms come with flat screen TV with enough cable channels. There is a small ref and mini-bar with two small complimentary bottles of purified drinking water provided free per day. I wish there was a small side table and armchair inside the room. Water pressure is OK but you have to be content with lukewarm water if you take a shower in the evening. There is also breakfast served daily at the restaurant on the mezzanine floor - adequate but nothing to rave about. The free wi-fi is spotty. The staff are pleasant and friendly and ready to help. I would come and stay here again.

  • Stayed December 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JEmmanuelLasPinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camiguin, Philippines
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed December 11, 2013 via mobile

positive:
friendly staff, central position in a quiet one-way side street, clean room, good bed & linen, good lighting and many electrical outlets in the room, acceptable breakfast buffet, promo rates,

not so positive:
loud aircon, tiny bathroom, long time to wait for warm water, no WiFi in the room (standard room 302), poor WiFi signal in the small lobby which is not aircon, the water in the 3rd floor outdoor mini-pool did not look inviting, not easy to get a taxi, nowhere to go (walking) around the hotel, Ayala mall is relatively near but there are heavily trafficked streets to cross with no pedestrian crossings


for our next visit to Cebu we probably will look for an alternative...
.

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Patsada_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bacolod, Philippines
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed December 5, 2013

Wellcome Hotel made the experience a very memorable one. The pool deck party was great and they give Birthday discount 1 king + 1 bed. I will definitely stay here again when I return!This hotel feels like a home away from home! Buffet breakfast are all delicious and fresh! A for awesome.

Room Tip: select the room near the roof deck pool.
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank GJ R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wellcomestaff, Staff at Wellcome Hotel, responded to this review, February 9, 2014
We are not an expensive hotel in the heart of a great city but we try our very best to make sure our guests enjoy their stay as much as we can. Guests like you always inspire us to do more.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu Island, Philippines
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed November 8, 2013

We stayed during the days of the aftershocks occurrences. There were some amenities not working due to this like the elevator and toilet flush but soon enough they solved the problems. The hotel is quite new and well-built it seems. We didn't see any cracks in the room considering the many shocks.

The rooms were clean, new and with nice minimalist design. The bed was very comfortable especially in the standard room.

The breakfast buffet was good consisting of: breads, jams, butter, salads, scrambled eggs, rice, meat viands that varies day to day, veggies, pineapple, watermelon, sometimes mango and fruit juice and brewed coffee for drinks.

They have a small pool in the 3rd floor but I haven't got the chance to try it. It's around 3 feet deep, I think.

The location is very good for me. It's very near Ayala, the center of Cebu, around 3 blocks away, which is an easy walk. But they also have free shuttle service going to Ayala.We had tried it once.

The wifi was not very good in our room which was in the 5th floor and this was after the earthquake. I haven't tried it though during our second stay.

The staff were very welcoming and helpful.

Check-in and check-out were fast, as well as the room service.

Overall, we had a good 5 and 3 nights stay.

I highly recommend this hotel for the price, comfort and location.

Room Tip: Rooms in the 3rd floor for easy access to pool Standard room has a king size bed while deluxe room...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DoraInMars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
84 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed November 7, 2013

Nothing really wrong with this place. Rooms were good, staff were very helpful, and it is close to the Ayala Mall (walking distance) with lots of shopping, food and drink options. Breakfast was a bit average but not really a problem.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank grumpyoldpom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wellcome Hotel

Property: Wellcome Hotel
Address: 18 Molave St. | Escario-Kamputhaw, 6000, Philippines
Location: Philippines > Visayas > Cebu Island
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #72 of 213 Hotels in Cebu Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wellcome Hotel 3*
Number of rooms: 68
Official Description (provided by the hotel):
Well-positioned in the heart of Cebu City's Central Business District, WellCome Hotel is the ideal vantage point for one's excursions around Cebu or the region. The hotel is located just a few meters from Cebu's Ayala Mall and the nearby public transport station that provides access to most of Cebu's important points of interest and attractions. This modern hotel is in the area of the circle of hotels - where tourists and visitors to the city primarily seek accommodation. The hotel is also near Cebu's I.T. Park, convention centers, Mango Avenue and all the favorite hang-outs for locals and tourists seeking fun and exhilaration.WellCome Hotel is committed to ensuring that one's stay is as comfortable as possible, offering hotel guests with superior services and a broad range of amenities. Guests of the hotel can actually avail of on-site options, such transfers to the airport and seaport, tours, a restaurant, Wi-Fi in public areas, concierge, coffee shop, and massage. The hotel's outdoor pool is a favorite spot to unwind and a way to enjoy one's stay in the country's Queen City of the south.Step into any of the property's 68 inviting guest rooms and escape from the day's stress with a wide range of amenities, ranging from kitchens in choice rooms, balcony/terrace at the lower floors, refrigerator-mini bar, interconnecting rooms in certain room pairs, and internet access for free wherever available. Whatever is the purpose of one's visit and with unmatched value for the money, WellCome Hotel will always be an excellent choice for one's stay in the city. ... more   less 
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