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“Simply the best!”
Review of Wellcome Hotel

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Wellcome Hotel
Ranked #63 of 221 Hotels in Cebu Island
Reviewed September 23, 2013

I stayed here last September 14-16.. It was superb! Rooms are big and clean, the staff are really nice! I only had a bit problem with the location, its actually accessible to Ayala center and IT Park, but since it's a new hotel some taxi doesn't know the location, I always have to tell them that it's at Molave st. along Escario near Parklane... other than that I had a very great stay Wellcome Hotel! We'll be back for sure!

  • Stayed: September 2013, traveled on business
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3  Thank Appletweetz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wellcomestaff, Manager at Wellcome Hotel, responded to this reviewResponded April 12, 2014

Maam, regards to you and your family - from the Wellcome Management and Staff...we hope you are doing great...

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195 - 201 of 239 reviews

Reviewed September 3, 2013

Fairly new hotel but what it lacks in it's star rating, it makes up for it's service. Very very nice staff. Rooms are big and cheap. Very clean. Though pool is small, it's still good to take a dip after a days' travel and adventure in Cebu.

Breakfast was ok for the price you pay for. You basically get 2 viands, rice, breads, eggs, etc... typical breakfast that would keep you going till lunch comes. No complaints for the price paid.

I also got some of their travel packages which are actually at par in rates with other travel agencies.

Overall, worth every penny you pay and will come back again.

  • Stayed: July 2013, traveled with family
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2  Thank ChrisSanJuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wellcomestaff, Front Office Manager at Wellcome Hotel, responded to this reviewResponded April 12, 2014

Sir Christian, regards to you and your family - from the Wellcome Management and Staff...we hope you are doing great...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

Very good hotel, staff excellent, Charlie the porter was very good, we didn't have change for the taxi so he paid from his own pocket! Brilliant room, excellent amenities. Pool quite small but still good, lovely cafe in the lobby, breakfast was all good with fair variety. After the maintenance is complete this will be a brilliant hotel!

  • Stayed: August 2013, traveled with friends
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1  Thank EmilyandMeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

We chose the hotel as they had 2 + 1 bed option = no additional room charges for our daughter, breakfast was extra however only PHP 100/day. Breakfast was OK however not stunning. The pool is tiny = more of a plunge pool. Bathroom was also really small, would have been nicer if it was a little bigger; not a game breaker.

Beds were comfortable and the room was very clean. Hotel is really close to Ayala Shopping Centre - safe to walk there, so heaps of eating opportunities, and some "local" restaurants close by too. Staff are friendly and helpful.

We would stay there again.

Stayed: July 2013, traveled with family
2  Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wellcomestaff, Owner at Wellcome Hotel, responded to this reviewResponded March 20, 2014

In behalf of the personnel and staff, we would like to thank you for your very positive remarks, which always inspire ua to serve you even better. We hope you the best of luck. May you have more chances of going back to Cebu in the future...

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Reviewed July 20, 2013

We had a very good stay at Wellcome just this past weekend, I couldn't pass up an opportunity to write a review about them, especially since they are still quite new. Definitely a good find. One of members of our group found them on the internet. Our requirements were clean and modern, basic is fine as we are just going to spend a few hours a day in it, a good bed would be preferred and accessible. Wellcome Hotel answered all these requirements.

Replies to our inquiries were very efficient and when we asked for additional information about van rentals and tours, they were very responsive and even gave us recommendations on additional places aside from the very popular ones. I've been to the city previously but it was a long time ago, and two of our members are there for the first time. I was glad I still had new places to see, so it was a good trip for all of us.

Check in was a breeze, and we were soon in our rooms. Staff were very friendly all over, not just at check-in. And what I like best was their responsiveness. When we asked for additional towel and toilet paper, it was up in our room within minutes.

Room was clean and very minimalist :-) Although could do with a bit of decor like maybe some wall art or just a simple poster :-) I actually like the clean and fresh look. Basic amenities available, a TV, a small ref, hot water kettle, coffee, tr eea, toothbrush, shampoo, soap. Doors locks are digital, and incorporates a Do Not Disturb setting that prevents door bells from ringing. Cool gadgetry. Speaking of gadgets, for wifi-they gave us a pocket wifi as the signal from lobby does not reach the rooms. It's of course slower because it's 3G but sufficient for normal email access, etc. A sign at the lobby refers to Wired connections in the room and I did see a LAN port, but did not try for myself as I didn't have a laptop, probably a new addition since other guests did mention no internet in rooms.

Room lights were a bit limited for me, although it's perfect if you like the romantic mood type :-) The bathroom was clean, although 2 things here: the flush kept on getting stuck (had to push it again for the water to stop) and hot water comes only after 5 minutes of turning it on, so if you're first to take a shower, be sure you turn the water on ahead. It's ok to wait and the temperature of the hot water is good once it warms up, but so much waste of water.

Breakfast is average. I'd expect more variety of the Filipino breakfast meats. They had only one which rotated day to day so if you don't like the particular choice that day, then you're left with the rice and eggs, and bread. I like the mini donuts, those were a hit! They also served kimchi rice and kimchi which was ok, since they also had korean guests. The dessert were too colorful, hahaha. Sorry, I'm not into unnatural colors in my food. I like that they serve breakfast early, 6am so that if you plan to leave hotel early, you still have time for breakfast.

Location was ok, not a stone's throw away from the mall. The only challenge is crossing the busy street Escario and for some who choose to take the small road even further down towards Ayala Mall via Tune or Quest Hotel, it's quite dark. Busy it's crossing a traffic light less busy street vs a small dark road. We've had the same problem crossing the st before when staying at Park Lane Hotel which is just blocks away. Anyway, Wellcome offers a drop off service to the Ayala Mall, so I'd suggest you take advantage of that. The only thing is that it's not regular, it's only available if they have a driver and car available. We never had problems getting one though, but if it's peak time, then the owners should consider a regular route even coming back from the mall at night. We actually planned to just walk back since we're in a group but it rained so we had to take a taxi which was less than Php60 so we didn't really get to meet the challenge of crossing the busy street or going through the dark alley ourselves. Taxis are abundant and quite economical anyway. Even coming from the airport, we did not ask for the hotel service since taxis are quite abundant. Be ready though with the hotel address, as this is new. A couple of taxi drivers did not know, so we had to say Escario St which is big road off the hotel's street Molave St.

Pool, yup, it's a kiddie pool, but can also be a good place to hang out at night cause the pool is out on the 3rd floor. After a tired day, it's a good opportunity to just take a dip at the pool or even just go outdoors and sit on the lounge chairs on the pool deck. The pool is lighted with changing mood lights :-)

We also rented day transport from them to go around the city, but our driver didn't really know too well the location of the smaller attractions which their owner had recommended to us, but we just gave him the list which had addresses, so we eventually covered everything. The second day, we went further to Kawasan Falls, and Simala Church, and they had a guide who's local to Cebu accompany us. That was really a nice trip, but a long way. Nice option to take if you want to explore Cebu outside just the beaches and the city. Another option to take is Oslob, to see the whalesharks but be prepared to leave really early :-)

Overall a very good stay, and I would go back again.

Room Tip: Get a room that faces the pool, excellent ambiance :-)
See more room tips
  • Stayed: July 2013, traveled with friends
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1  Thank kormensandiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013 via mobile

I definitely recommend this one!!everyone was so nice and helpful. They greet us whenever they see us plus they answer the front desk in 2 rings or less.. They are located at heart of the city so the malls, restaurants were walking distance or at most a twenty minute taxi away.well,at least for the places we had in our itenerary.I really did not want to leave!!it was so much fun!!

  • Stayed: May 2013
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2  Thank kyuhyun4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wellcomestaff, Public Relations Manager at Wellcome Hotel, responded to this reviewResponded July 22, 2013

Maam/ Sir. We were so glad to hear those positive comments from you. Your comments not only invigorate us, but also pushes us to serve you better, next time around. We really make it a point to try each day to go the extra mile to serve our customers. We are not like the giant hotels around us, but as far and as much as we can, we "find ways".

For the internet, we really optimize what we can extend to our guest without asking any additional fee for it but the property is entirely dependent on the infrastructure that's available to us from the providers. We are still hoping they can improve their infrastructure in the near future, as they require a certain volume of sure customers before they lay additional cables - an investment assurance. But it is still a wonder, though, because according to several guests, one best-selling OTA recommended the hotel to them as the hotel with the "best free internet connection" in the area.

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Reviewed May 20, 2013 via mobile

Everything was superb. The hotel was very clean plus the staff are very nice and accomodating. Room is elegant. Howbeit the pool is good for kids only. Other than that, this is a very amazing place to stay.

  • Stayed: May 2013
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2  Thank stellerosespurs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wellcomestaff, Public Relations Manager at Wellcome Hotel, responded to this reviewResponded July 22, 2013

Maam/ Sir. We were so glad to hear those positive comments from you. Your comments not only invigorate us, but also pushes us to serve you better, next time around. We really make it a point to try each day to go the extra mile to serve our customers. We are not like the giant hotels around us, but as far and as much as we can, we "find ways".

For the internet, we really optimize what we can extend to our guest without asking any additional fee for it but the property is entirely dependent on the infrastructure that's available to us from the providers. We are still hoping they can improve their infrastructure in the near future, as they require a certain volume of sure customers before they lay additional cables - an investment assurance. But it is still a wonder, though, because according to several guests, one best-selling OTA recommended the hotel to them as the hotel with the "best free internet connection" in the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wellcome Hotel

Address: 18 Molave St. | Escario-Kamputhaw, 6000, Philippines
Location: Philippines > Visayas > Cebu Island
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #63 of 221 Hotels in Cebu Island
Price Range: $35 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wellcome Hotel 3*
Number of rooms: 68
Official Description (provided by the hotel):
Well-positioned in the heart of Cebu City's Central Business District, WellCome Hotel is the ideal vantage point for one's excursions around Cebu or the region. The hotel is located just a few meters from Cebu's Ayala Mall and the nearby public transport station that provides access to most of Cebu's important points of interest and attractions. This modern hotel is in the area of the circle of hotels - where tourists and visitors to the city primarily seek accommodation. The hotel is also near Cebu's I.T. Park, convention centers, Mango Avenue and all the favorite hang-outs for locals and tourists seeking fun and exhilaration.WellCome Hotel is committed to ensuring that one's stay is as comfortable as possible, offering hotel guests with superior services and a broad range of amenities. Guests of the hotel can actually avail of on-site options, such transfers to the airport and seaport, tours, a restaurant, Wi-Fi in public areas, concierge, coffee shop, and massage. The hotel's outdoor pool is a favorite spot to unwind and a way to enjoy one's stay in the country's Queen City of the south.Step into any of the property's 68 inviting guest rooms and escape from the day's stress with a wide range of amenities, ranging from kitchens in choice rooms, balcony/terrace at the lower floors, refrigerator-mini bar, interconnecting rooms in certain room pairs, and internet access for free wherever available. Whatever is the purpose of one's visit and with unmatched value for the money, WellCome Hotel will always be an excellent choice for one's stay in the city. ... more   less 
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