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“Never Again”

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Richmond Plaza Hotel
Ranked #184 of 213 Hotels in Cebu Island
Lamar, Missouri
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Never Again”
1 of 5 bubbles Reviewed September 17, 2011

We stayed at this hotel in September of 2010 and it is a dump. The room was old, dated and in poor repair. Sheets and towels must have been in use for decades. The pictures they post on websites look good, but are very misleading! Avoid this one!

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank cruise749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    3
    13
    17
    11
    12
See reviews for
4
15
14
5
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Broome, Australia
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
3 of 5 bubbles Reviewed April 6, 2011

2nd time we stayed in this hotel still same look spacious room , very friendly staffs , but the carpet and sheets pillow cases and pillows really worn out . this hotel will be very nice if the management repaint the walls , buy new sheets , pillows and pillow cases . Oh well we just got what we paid for anyway still for 1,980 pesos a day is pretty good value for our money and mind that we also have free american brekkie for 2 people . and this place is really very near to a mall where we can eat and shop . just a little wak to the mall.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank josephineovens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 bubbles Reviewed November 14, 2010

I often refer to Trip ad visor for most of my travel advice and in return contribute my objective reviews to help other travelers. On this occasion I did not use trip advisor and it became a regrettable moment. I chose the Richmond Plaza hotel due to its close proximity to Ayala Mall and location of the hotel.
This hotel had too many negative points to grant it a three star rating due to the following reasons. The bed mattress was filthy dirty and had old stained linen and blanket covers. In addition, the kitchen utensils were all old, rusted or broken and the toilet was no better due to plumbing issues and the shower cable which was partly ripped and rusted due to ware and tare. It was obvious to me that this hotel had not done the basic maintenance prior to renting out their room. The hot water did not work and they managed to fix this after my complaint to them. Also the WIFI in the hotel never worked on the 8th floor and they were unable to resolve this issue. As for the dirty mattress they did add some extra layers of sheeting under the bed cover upon my request. The rooms did not include an electric kettle, toilet paper, complimentary drinking water or even a spatula. I did visit the kitchen downstairs to order a drink and found it to be very dirty. The TV in my room was an old TV set with grainy picture and the CATV was frequently down. Overall the rooms were not clean, it had roaches in the kitchen and it was a challenge to flush the toilet without causing a problem.
The hotel had the following positive attributes as follows. It was centrally located and short distances walk to Ayala Mall. The staff in the hotel was very responsive and they were apologetic for all the shortcomings.
This hotel required me to pay in full prior to check in and the payments are not refundable. I forfeited my advance payment and departed early due to the poor conditions in the hotel and the destination itself was not suitable. I would not recommend this hotel due to the above mentioned reasons. For those wishing to visit Cebu here are some alternate hotels closer to Ayala mall. I would rank them by the brand new Elizabeth hotel, Golden prince, Regal hotel, kiwi lodge and the pricier Marriott right next to Ayala mall.

  • Stayed October 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cebu Island hotels

Australia
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 bubbles Reviewed September 26, 2010

The Richmond Plaza Cebu is old, grubby and in poor repair. It is also located on a noisy street. I spent two nights in a 'superior' room and was glad to leave. The bathroom was dirty, there was no hot water in the hand basin and the shower fitting was broken. The one threadbare towel provided was grey and grimy - yuck! Poor room cleaning standards are (apparently) observed. I don't know when the carpets and windows were last cleaned, but it was long, long before my visit. The front desk staff were particularly unhelpful; displaying that infuriating 'learned helplessness' approach when challenged about the poor standard of the room. The only positive I can record is that the bed sheets and pillow cases were clean.

  • Stayed September 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sprintlane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed August 9, 2010

Pros 1) near Ayala Mall 2) Large rooms 3) Refer in room. 4) Nice staff-helpful and friendly. 5) Hot showers and extra large towels 6) good aircon
Cons 1) Old faded and well worn hotel needs updating. 2) avoid restraunt if possible except for basics--food caused sickness to guest 3) Hard to contact by phone/could only find in telephone white pages--worth while to contact direct--arranged better rate and avoided incl. breakfast. tel. no. 232-0361 4) WIFI in lobby only.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BoiseDaytripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manila
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed October 28, 2009

Stayed in Richmond last Oct. 2009 and booked the deluxe room then I asked to be transferred to the junior suite.

The two things that bothered me were:
1. The rust found on the faucet of the counterless sink and the shower
2. Cleanliness of the queen size bed where I found four strands of hair.

I also found the price of their restaurant quite expensive. Their continental breakfast which includes a fried egg, two pieces of toast, marmalade jam, a slice of butter and a glass of orange juice cost Php80.00

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maku0207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Richmond Plaza Hotel

Property: Richmond Plaza Hotel
Address: F. Sotto Drive | Gorordo Avenue, Philippines
Location: Philippines > Visayas > Cebu Island
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #184 of 213 Hotels in Cebu Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Richmond Plaza Hotel 3*
Number of rooms: 78
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