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“Service more than anything else”

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Discovery Shores Boracay
Ranked #4 of 147 Hotels in Boracay
Certificate of Excellence
Macau
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Service more than anything else”
Reviewed September 4, 2011

Is there's one thing that sets discovery apart from the others, it is their service.
Complimentary feet wash, cookies, supper, ice cold pandan by the beach, halo halo by the pool, the list goes on.
Sure the rooms are expensive but that reflects demand. They are always fully booked.
Once you are in there, you dont feel like they are trying to gouge you. If you decline ordering drinks, they will get you ice cold water or pandan juice. There is no pressure to order something just to have the privilege to sit in their beach chairs unlike some other places.
The GM, Jun, is also extremely approachable and that attitude flows all the way down into the lowest member of the team. No customer request is too much for this team.
Only smal blip is the breakfast. Whilst the range is fantastic, they occasionally run out of certain items, and don't replenish them quickly enough.
Otherwise, an outstanding place. Once you've been there, you won't go to other places as you would already have your expectations set for you.
Definitely the place in bora.
Btw I'm a foreigner and love boutique resorts and would rank this place in the top 5pm asia.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank babywine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (243)
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asia
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
Reviewed August 24, 2011

From the moment we arrived to the day we set foot back on the plane bound for Manila, staff of Discovery Shores Boracay made sure everything was in order. Every staff member is courteous and well-trained. We were met at the Caticlan airport, given cool Discovery bands for our wrists, quickly escorted in a van to a private port where we took Discovery's private air-conditioned fast craft to Boracay Port. From Boracay port, another Discovery van was already waiting to take us to the resort proper.

Check is was fast. Guest Relations Supervisor, JG, made sure of that. We were escorted to our beautiful room. We were given our complimentary foot washes. Different treats (cookies, pili nuts, and dried fruit) in different jars were filled daily. A complimentary carry all bag was given to us along with a hypo-allergenic sunblock and body mist.

Room was well-appointed. Spacious. Clean. Amenities- complete (safe, mini bar, iron/ironing board, hairdryer...). Security - not a problem. Discovery's security detail and life guards were always visible. Not usually provided by resorts in Boracay, I've noticed Discovery Life guards scanning the beach line with binoculars to check on guests in for a swim. The pool, average in size for a Boracay resort, was nice. Complete with a sunken pool bar and a hot jacuzzi perfect for relaxing those muscles after all the activities on the beach. Play area for kids - small but had ample toys. Multi-media center - needs updating -that's why no one seems to care for it. (suggestion: should have a projector screen, home theater system, game consoles and recliner chairs! :-) ) A pool table is available for guest to use.

What sets Discovery Shores apart from the rest aside from their personalized service as you can read in the other posts is its location. Situated at the far end of Station 1, you will be able to sleep quietly like a baby at night. If you are a party animal, not to worry, quick arrangements can be made for Discovery to shuttle you to any point in Boracay. Our driver, Neil, was even kind enough to give us the cellphone number of his supervisor in case we needed some one to pick us up again. If I'm not mistaken, Discovery shores will also shuttle to Shangri-la for a minimal fee.

If there was one thing that needed improvement, it would be the food. For an SLH member, one would expect more oomph from the buffet spread. We tried the Indian Dinner Buffet that didn't have much on it. I woke up with a bad stomach the next day. The only selling point for me was the roast beef which I didn't think was Indian at all. I couldn't make out what was in the Indian desserts because they were all too sweet. On our second day for the breakfast buffet, I took a piece of beef pastrami that didn't smell right anymore and instead of having a pinkish center , it had a pinkish brown color.

Check out was a breeze. All the way up to the airport AND in the Caticlan airport, we were attended to by Discovery staff who also assisted us also during our flight check in. Discovery Shores has a separate lounge upstairs that had comfortable arm chairs, reading materials and a flat screen TV. (Just perfect especially since our flight got delayed.)

Overall, our stay was completely unforgettable. I will definitely be back!

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ditz_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 18, 2011

Excellent service - and when I say excellent I really mean EXCELLENT. They will go waaay out of their way to make your stay comfortable - from their airport pick-up service to the beachside bar and food service to the little snacks that they leave in your room. The location is also perfect - the beach in front of the resort has the purest, whitest sand in the island - and their staff makes sure that they're clean and secure - and also not as crowded as the other areas in the island. You can leave your stuff on your lounge chairs while you go for a swim. Oh and their lychee mojitos are the absolute best I've tried anywhere. The spa services are a bit on the expensive side but definitely luxurious and worth trying.

I love this place so much that after staying here for about 3x, my then fiance (now husband) and I decided to have our beach wedding here - and their event coordination service was also spot on. The wedding was absolutely perfect :)

  • Stayed April 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank JennyKiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
143 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 18, 2011

Amazing welcome service from Caticlan, even in pouring rain! Discovery Shores rep instantly looked for us as our bus pulled to a stop and managed to get our luggages into the boat and then into the waiting van for a quick transport to the hotel. There we were met with cool pandan drinks and were checked in directly into our room where a nice tray of snacks awaited us. Soon after, we were given foot massages!........Buffet breakfast was good but the Sands restaurant seemed understaffed. We had to wait a long time for water refills or for other requests. But the hotel room is excellent, with great amenities.........Lounging by the beach area of the hotel was almost non-existent because of the rains but on our last afternoon, we finally had our chance and yes, service there was incredible! We were given tiramisu after a spray of Evian and cucumber slices for our eyes, and orange slices for the face. Definitely would recommend!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank luxetrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belleville,NJ
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 17, 2011

Prior to our trip back to the Philippines, everyone raved about Boracay. There were so many options in terms of lodging, with each person we spoke to having different preferences. After much research, we agreed on Discovery Shores. We have been to different resorts in the Bahamas, Mexico and were curious with what this resort has to offer us....well, it is simply THE BEST resort we have ever been to!

We stayed at Discovery from July 6 t0 10. We were a group of 11, my husband and I with our 11yo and 5yo, My parents, 3 sibling(16, 21, 27) and a girlfriend. We were greeted by lovely ladies @ the airport who escorted us to their waiting lounge and arranged for our transport to the island. The Boat we took was air conditioned and was enclosed therefore we didn't get wet and neither did our luggage. As soon as we were settled, the boat hostess gave us all warm towels, cookies and a fresh bottle of water... I was already impressed and we did not even reach the resort!

Upon arriving the resort, we are again greeted by smiling, friendly staff and refreshing Pandan water (delish!). Since we arrived at the resort @ 9am, they provided us with a resting room, which was their junior suite, along with a complimentary foot wash. Once our room was ready, they located us within the resort to inform us.

We stayed in a 2 bedroom suite ocean view which was Beautiful! We were greeted by a welcome snack of fresh fruits, mini cakes & more pandan water. There were plush robes and slippers for ALL! They had complimentary dried fruit snacks in jars, cookies, 8 mineral water bottles and coffee which they replenish daily! Every morning, they would also replenish your fruit bowl and during the evening they would deliver a complimentary filipino dessert! (if you are not in the room, they will leave it there for you with a note, a pleasant surprise to come home to) The generosity doesn't stop there... Toiletries are of good quality and plenty!

Our rooms were huge with soft, comfortable beds. There was enough closet space for everyone's clothing. We had two huge, comfortable and very clean bathrooms- one in each bedroom. There was an entrance to the balcony from both rooms and the living room, which provided a wonderful view of the ocean, sunrise & sunset. Housekeeping is outstanding as they clean twice a day! If we have clothes on the bed, housekeeping would fold and neatly put it aside for you!

The complimentary buffet breakfast was to die for! They have so many choices, and if they don't have what you want, I'm sure they will get it for you! Fresh Juices, fruits, Traditional Filipino Breakfast (tapsilog, longanisa, champorado) , Continental breakfast, Fresh Miki noodles, omelette and crepe stations... I can go on & on! We all looked forward to breakfast because everything was simply delicious! I can't forget to mention the delicious hot chocolate made from good ol' tabletas...thick, chocolatey & warms your soul!

We all enjoyed the pool, but because they had a kiddie pool my 5yo enjoyed the pool most of all. There were enough lounge chairs for all, the water was always warm and there is always a pool hostess to attend to your every need. When your'e in the water, they fold your towel, cover up and set aside your sandals. If they notice you have been lounging for some time, they would bring you a cold glass of wtaer. If they see you peeling a fruit, they offer to do it for you! Unbelievable service!

Of Course the beach was amazing! Don't worry about leaving your belongings in the lounge chairs, someone is always out there to guard your stuff! SInce Discovery is located at Station 1, there was less chaos and people in the beach area. It rained the 1st 2 days we were there but the staff is out there early in the am clearing the beach of any seaweed and such. Since we have young kids, station 1 was perfect for us to lounge around.

Dmall is about 15 minutes easy walk from Discovery. If you prefer to take the shuttle, they offer a complimenary air conditioned shuttle service. Once you are done shopping, partying, eating @ Dmall or other stations, just call the resort and the shuttle will pick you up at your destination.

I have to talk about their service... The staff at Discovery Shores are the most hospitable, accomodating, polite and friendly people I have ever met. We can all learn a thing or two from their work ethics. If you walk by one of the staff, no matter who they are or what it is they are doing, they will stop to greet you with a smile. They deliver excellent service and nothing seems to be too hard for them. The professionalism is obvious as well... no side conversations, well groomed and neat staff. Everyone knows their duty and they perform with passion.... it also shows with how clean and beautiful the resort was. They get to know you so well that by the time you leave, you feel like you're leaving your friends. Kudos to the whole Discovery Shores Staff- the best service I have ever experienced, even more so than any five star hotels/ resorts we have been to.

PS. they do not expect any tips, but with the service they provide, you will be glad to give one!

Safe travels & may your experience be as enjoyable as ours!

Room Tip: If you're from the US, have someone from the Philippines book for you through their travel agenc...
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
9 Thank adventurousfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 16, 2011

We only stayed for 2 nights but the rooms and level of service were excellent.
The staff are particularly attentive. A really nice place to stay.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuao, cagayan
Level Contributor
111 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed August 12, 2011

For the room alone and if Boracay's sugar-fine beach isn't so inviting, it's worth to stay inside the hotel the entire trip.

  • Stayed October 2010, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank mannyandmabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Discovery Shores Boracay

Property: Discovery Shores Boracay
Address: Station 1 Balabag, Aklan Province 5608, Philippines
Phone Number:
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Boracay
#3 Spa Hotel in Boracay
#3 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Discovery Shores Boracay 4.5*
Number of rooms: 87
Official Description (provided by the hotel):
Discovery Shores Boracay, a sprawling beachfront property located on the unspoilt shores of Boracay Island in the Philippines, is the first luxury resort built in this majestic region. Apart from its spacious 87 all suite guestrooms and the highly-acclaimed Terra Wellness Spa overlooking the beach, Discovery Shores' facilities include the Sands Restaurant, Indigo Restaurant, Platitos, Sandbar beach bar, Sandbox kiddie lounge, a swimming pool, recreation room, an events hall and a gym. Discovery Shores is one of five properties of The Discovery Leisure Company's portfolio of distinctive hotels and resorts, and is a member of Preferred Hotels and Resorts Lifestyle Collection. The resort embodies the hallmark of the Discovery brand: personalized and innovative service dispensed round-the-clock. Guests are guaranteed an unsurpassed level of quality, service and luxury. ... more   less 
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Also Known As:
Discovery Shores Boracay Hotel Boracay
Discovery Shores Hotel Boracay
Boracay Discovery Shores Hotel

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