We stayed in Diniwid beach for 2 weeks at a hotel next to the Microtel, so we decided to try their restaurant Mama's Fish House. It took a while for us to get the waitress' attention to order, but when we did, we ordered the signature "fish burrito" and a couple other items. 10 minutes after placing the order, the waitress came back and informed us that the burrito was unavailable because they had no "dough". We chose another item- a grilled mahi mahi. Another 5 minutes went by and she returned to say that it was also unavailable. So, we chose a grilled tuna. A few minutes later, the waitress returned to say that that particular item would take about 45 minutes to prepare (presumably because it was frozen and needed to defrost - fresh tuna never takes 45 minutes to grill)...but at this point there wasnt much else on the menu that appealed (or was available) and we had been sat there for about 30 minutes already trying to order, so we stuck with it.
The two meals themselves were ok (I had chicken adobo and my partner had the tuna - overcooked, but the sauce was nice), but when it came time for dessert, I ordered the coco-banana-peanut shake. 10 minutes later (right about the time i thought the shake would arrive), the waitress returned from the bar (which was about 15 feet from our table) to say there were no bananas. Frustrated but trying to be flexible, I suggested they substitute mango for the banana. A few minutes later she's back saying that there were no peanuts. At this point, I gave up on the shake and decided to go for the brownies - and asked the waitress specifically BEFORE she disappeared if these were indeed available. She confirmed they were. 10 minutes later, a different waitress came to our table to say that the brownies were not available, and the only dessert available was ice cream. I went for vanilla. Later, our original waitress returns to say that actually, there is no ice cream, but were were welcome to go into the lobby of the hotel to purchase an ice cream bar from the machine there. Completely frustrated, we left and had dessert elsewhere.
I can understand that occasionally restaurants run out of certain items (as a hotel and restaurant owner myself), but what is unacceptable is the complete lack of communication between the kitchen staff and the wait staff and the subsequent communication with the customers (it should never take 30 minutes to place an order) ... AND it turns out that our experience was not unique - we had friends staying at the Microtel for a week around the same time and they said that every day they ate there, 10-20% of the menu was unavailable. This is not the fault of the wait staff - this indicates poor kitchen and inventory management.
Our initial experience at Mama's was so bad, we had to believe it was a one-off, so we went back a couple days later for lunch. The fish burrito had only the most tiny sliver of fish in it (and yet was the same price as the proper portion of tuna we'd had previously) and the caesar salad was laughable: the lettuce (which was not romaine, but I can forgive that) was dripping wet (presumably it had not been dried or spun after washing), so the tiny amount of dressing dissolved into a pool of flavourless cloudy water at the bottom of the plate. The "croutons" had not been fried or toasted - they were simply small squares of wheat sandwich bread that had gone stale. The parmesan cheese was nonexistant.
We had similar experiences on other occasions when meeting our friends who were staying there for drinks /snacks (drinks ordered but given to other guests, fried calamari that took and hour to appear, and the elusive "coco-banana-peanut" shake that I'd wanted the first night turned out to be a typo on the menu, because when I finally managed to get one a week later, it was not "coco" as in coconut, it was chocolate-banana-peanut....which is confusing because they do have a "choco shake" on the menu)
The sad thing is, the location of the restaurant is lovely and it has so much potential to be a good, solid choice, but management seriously needs to review their purchasing and inventory control as well as need to improve information flow between the kitchen and staff. Why not have a meeting before service so the chefs can tell the wait staff what is not available that night?....that would have saved us 30 minutes of frustration that first night alone.
- Official Description (provided by the hotel):
- Microtel by Wyndham Boracay is a beachfront Mediterranean-inspired resort. It sports a tropical island look and brings to its doorstep the white sand beaches, water sport activities, tropical beach night life and other island adventures. Microtel by Wyndham Boracay lends unmatched comfort to Boracay beach holidays, complementing the tropical vibe that Boracay Island is famous for. ... more less
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- Also Known As:
- Microtel Inn And Suites Boracay
- Microtel Inn & Suites Boracay Hotel Boracay
- Microtel Hotel Boracay
- Microtel Boracay
- Boracay Microtel