We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent facilities, great housekeeping, terrible management”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Henann Garden Resort
Ranked #14 of 145 Hotels in Boracay
Certificate of Excellence
Sydney, NSW
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent facilities, great housekeeping, terrible management”
Reviewed January 13, 2011

The resort itself is world class. Facilities were excellent, the family room was the best I've seen so far, housekeeping and service staff were wonderful, always smiling and happy to assist.
However, management and Reception staff should be sacked.
We had a medical emergency in their establishment, due to their badly designed pool steps. There was not an ounce of concern nor assistance received from the hotel. Even as my son sat bleeding on the sofa beside the Reception for over an hour, the staff at the reception did no more than glance and gossip. Not one soul from the staff expressed any concern or assistance, other than 1 bell boy who passed by us.
We had to organise our own transportation to the nearest (appropriate) hospital, which was 2.5 hours away on the mainland, even though the hotel had access to their OWN vans and boats. The Front Desk manager only inquired about my son's wellbeing AFTER I requested to meet with her.
A good hotel to say in, as long as you don't expect any assistance when you need it the most.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Big_n_Beautiful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

967 reviews from our community

Traveler rating
    424
    364
    117
    39
    23
See reviews for
293
322
23
17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level 5 Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 9, 2011

loved the place, fantastic staff christina, haidy, &gay were the best staff!
stayed there from new years eve until the 6th, the night of the 5th had my iphone stolen, the reception staff made no attempt to call the police or help me in any way, dissapointed with their lack of concern and no follow up on their behalf, this was the only bad point of my stay there.

Stayed January 2011, traveled with friends
Helpful?
3 Thank mrprince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level 4 Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 7, 2011

I traveled to Boracay with a few of my cousins and stayed at the Boracay Garden Resort for 3 nights. It was a rough start - upon checking in to the hotel at 8 AM and going to our room, we noticed that there were a lot of mosquitoes and the toilet did not flush. Not a good start. We called the front desk, they were very responsive and sent housekeeping to our room with mosquito repellant outlet plugs and fixed the toilet. The cousins went out for the day, returned around 12 PM and there were still a lot of mosquitoes. We called the front desk, they came up with a second outlet plug for the mosquitoes, I asked if they can spray the room and I was told that they ran out of mosquito repellant spray and only have outlet plugs available, and again, the cousins went out to explore and spend time on the beach. When we returned to the room at 5PM, the room still had mosquitoes!

I went to the front desk to bring up the issue in-person, and the woman behind the counter was very attentive and immediately offered to move us to another room. We liked the location of the room, and had already unpacked most of our things, and I didn't want to potentially move from one mosquito infested room to another and I asked to speak to the manager. Sandy was her name and she addressed the issue immediately. She understood that though I appreciated the offer to move us to another room (a bigger room), I didn't want to go from one mosquito filled room to another. Within 30 minutes, the room was sprayed, the area outside of the room was sprayed, and we didn't have a mosquito problem for the rest of our stay.

We ended up having a great time. It's too bad that we had to complain about the problem three times before it was finally resolved, but nonetheless, we had a great time.

Stayed December 2010, traveled with family
Helpful?
3 Thank Lis80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 2, 2011

We booked a Premier double room but was upgraded to a jnr suit on arrivel.
The room was directly opposite the pool and quite noisey so we asked to be moved to a quiet spot, the staff were very friendly and accommodating with all of our requests.

There is some building works going on and although you can hear them drilling and banging it didnt seem to spoil our stay to much. as a special tip you should arrange collection from the airport with the hotel we did and it was world class for a small extra charge.

As

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pcs10557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cavite
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 28, 2010

We had a great stay in Boracay Garden Resort. Great service and super friendly staff. Special thanks to ms. Lyn Templo of the Reservation office for granting all my requests. Thanks for making our stay in Boracay very memorable. We will definitely come back soon.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maryann_mattus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luzon, Philippines
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 19, 2010

Good location at Boat Station 2, not on the beach thus Garden name for the hotel. UNFORTUNATELY the resort is under Renovation and Construction. Many workers, areas closed off, noise, unsightly, quite a surprise on check-in. Looks to be a new pool and perhaps a restaurant in progress, plus renovation of rooms ongoing. My guess is the project will finish sometime in Summer 2011 or later. Wish I had taken pictures.

Current restaurant is a big Hall with metal beams and no decor, makeshift buffet for Breakfast, service lagging as you must do-it-yourself for all, even more coffee.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheLoneARanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham,united kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 9, 2010

we stayed for 7 days we had 3 poolside rooms which were excellent. breakfast first class good choice, staff friendly polite and efficient ,location first class close to beach. we had 1 problem which was dealt with promptly by the management. i would recommend this hotel to anyone and will stay there again..

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank honney13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Boracay hotels
0.1 mi away
Henann Regency Resort & Spa
0.6 mi away
Villa Caemilla Beach Boutique Hotel
0.3 mi away
The District Boracay
The District Boracay
#6 of 145 in Boracay
724 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
Fairways & Bluewater
Fairways & Bluewater
#27 of 145 in Boracay
1,498 reviews
0.1 mi away
Boracay Mandarin Island Hotel
1.1 mi away
Discovery Shores Boracay
Show Prices
Show Prices
Show Prices

Been to Henann Garden Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Henann Garden Resort

Property: Henann Garden Resort
Address: Station 2, Aklan Province 5608, Philippines (Formerly Boracay Garden Resort)
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Boracay
#10 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Henann Garden Resort 5*
Number of rooms: 273
Official Description (provided by the hotel):
With 273 guest rooms, Henann Garden Resort aims to provide guests affordable accommodations without compromise. Managed by Henann Group of Resorts (same management with Boracay Regency Beach Resort and Spa, and Henann Lagoon Resort), the resort has world-class accommodations and facilities set in expansive landscaped gardens. The resort features the Garden Cafe (an alfresco restaurant), four massive swimming pools, modern fitness center, convenience store, business center, resort-wide wifi access (charge) and direct-private access to the beach front. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Agoda, Hotwire, TripOnline SA, Cancelon, Travelocity, HotelQuickly and Travel Book Philippines, Inc. so you can book your Henann Garden Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Boracay Garden Hotel Boracay
Seraph Hotel Boracay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing