The resort itself is world class. Facilities were excellent, the family room was the best I've seen so far, housekeeping and service staff were wonderful, always smiling and happy to assist.
However, management and Reception staff should be sacked.
We had a medical emergency in their establishment, due to their badly designed pool steps. There was not an ounce of concern nor assistance received from the hotel. Even as my son sat bleeding on the sofa beside the Reception for over an hour, the staff at the reception did no more than glance and gossip. Not one soul from the staff expressed any concern or assistance, other than 1 bell boy who passed by us.
We had to organise our own transportation to the nearest (appropriate) hospital, which was 2.5 hours away on the mainland, even though the hotel had access to their OWN vans and boats. The Front Desk manager only inquired about my son's wellbeing AFTER I requested to meet with her.
A good hotel to say in, as long as you don't expect any assistance when you need it the most.
- Official Description (provided by the hotel):
- With 273 guest rooms, Henann Garden Resort aims to provide guests affordable accommodations without compromise. Managed by Henann Group of Resorts (same management with Boracay Regency Beach Resort and Spa, and Henann Lagoon Resort), the resort has world-class accommodations and facilities set in expansive landscaped gardens. The resort features the Garden Cafe (an alfresco restaurant), four massive swimming pools, modern fitness center, convenience store, business center, resort-wide wifi access (charge) and direct-private access to the beach front. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Agoda, Hotwire, TripOnline SA, Cancelon, Travelocity, HotelQuickly and Travel Book Philippines, Inc. so you can book your Henann Garden Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Boracay Garden Hotel Boracay
- Seraph Hotel Boracay