I booked this Hotel way back January (2012) for accommodation between July 25th - 27th, 2012. I am a traveler who look after the "interior design" of a room and by the Hotel's Facilities. First thing that I should check is if there is an outdoor swimming pool. These two criteria was met by Boracay Holiday Hotel. By looking at the pictures on their website, you would really think it's really a nice place to stay with. Well, it is at some point. However, based on "my" experience, this is "Not Worth A Penny", in short, it's overpriced.
We had Suite Room, which can accommodate 4 pax. Due to unexpected circumstances, 2 of my mates backed out of the trip. I immediately informed the Reservation Team about it, set their expectation that we might end up only to 2 pax and so I was expecting in return that they will allow us to "downgrade" our room from Suite to just Standard Room, which is good for 2 pax only. I asked Sherilyn if it's possible to cancel the reservation since only 2 of us will be travelling. However, Sherilyn advised me that they will charge us in FULL (total of 2 nights) if I am going to cancel it. What's written on the Policy on their reservation can be very tricky, so be mindful about it before ensuring the reservation. It says on their website that "Cancellations 7 day(s) before check-in date will be charged the total amount of the reservation"; I was under the impression that they are referring to the 10% deposit that they charged on my credit card. I didn't know they were talking about 2 full nights. It's kinda tricky so I'll take note of such next time. I was also disappointed when I found out that it is a non-beachfront Hotel though it's only 5-10 minutes walk away from the beach.
Reception - Receptionists was nice, friendly and very accommodating. But then again, when I tried to negotiate to downgrade our room from Suite to Standard, they didn't allow us. Which is really disappointing because I never had any problem with this kind of request before, it's really a Manager's discretion and I must say, Manager was really after "money" but not providing a "satisfaction" with their tenants. Moving forward, I made cash payment for the half of the balance then charged the remaining half on my credit card. The resort also offers tour packages, Spa and massage. They gave us a coupon for breakfast. When I asked if it's okay to have a breakfast inside our room, the Receptionist politely said yes we can do that. I was impressed not until she said, we'll just "charge" room service. I was like, are you serious? You're going to charge us for asking a small favor? And I said to myself, "Oh well, it's all about the money".
So here comes the Suite Room - almost all of the room description listed on their website are included except for Internet Connection and Minibar. Receptionist told me that Internet Connection is only available at the Swimming pool area and Restaurant area.Oh well, I didn't bother asking because I brought my own WiFi with me. Minibar they were talking to is just a plain small personal fridge that doesn't have anything inside. It's just a plain "Display" fridge. How could they call it Minibar when it doesn't have anything in it? They don't even have free bottled water unlike with any other Hotels. They don't even have free toothbrush/toothpaste!
When I called a week prior to our arrival, I asked Sherilyn to please give us a nice room because I told her that I was reading reviews on Trip Advisor and there are a lot of negative comment about the interior and the room itself. She assured me that Hotel has been repainted, redesigned interior etc, but, this was just again part of a "Sales talk". When we entered the room, I was looking for that design of a towel on top of the bed, which they have on their website. But again, this was just a picture. Hot/Cold shower not working fine. It will take a few minutes before you'll be able to have the water heater worked. Couldn't flushed the toilet properly, the steel where you hang the towel is also broken, the sheet that covers the small sofa has a stain (not sure what it was, but looks like it's a pee mark) and worst is outlet not intact!! I had to call the Housekeeping Team to plug the extra extension for me.
Swimming pool - I haven't seen anyone using that pool. Even I (who loves swimming pool), never tried it. Probably it's because it seems like it hasn't been properly maintained. You can see rust on their slide. So my sister and I opt to just walk along the beach-side instead of digging into the pool.
Bar - I have noticed that their bar looks sad. I can tell that no one would be interested to sit and drink because it doesn't look good. It looks like it has been forgotten 10 years ago. The entire building looks so boring and quiet. Probably because most of the tenants doesn't want to stay inside their room.
Food - One thing I would be grateful about is the food. Breakfast is served from 7 am til 10 am at the ground floor (Lobby) as Buffet Style. They have lots of food to choose from. Korean, Filipino, American Breakfast, name it and you'll get it - eat all you can! :)
Overall, I would say that this Hotel is poor and needs not just an improvement but MORE improvement when it comes to their facilities, interior design, management, policy and website. This Hotel really not truly a "home away from home", i must say it's a tricky, overpriced and managed by a after-money management without giving a 100% satisfaction with their customers.
I wouldn't recommend this hotel to a friend or to anyone. I was very disappointed.
- Official Description (provided by the hotel):
- Boracay Holiday Resort is a sprawling Mediterranean inspired resort located right at the heart of Manggayad (Station 2) and affords its guests with a 3-minute leisurely walk to the famous white beach. Just by walking alone through the resort's breezy corridors and airy verandas is enough to make you feel the holiday ambience. Boracay Holiday Resort is an affordable luxury. It surely will be a part of your memorable experience here in the island, not just a place to stay ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda and Expedia so you can book your Boracay Holiday Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Boracay Holiday Hotel Boracay