This was the second time I stayed at Fridays. This time I came here to get married, which we did. I could write a full page of what was wrong but is limited to 50 characters. We only flew in from Subic where we live, but we had friends from Philippines and countries around Philippines and all the way from Norway staying with us.
Fridays location is great, nothing can take that away from them.
We decided to have our wedding at an established hotel near the beach and Boracay was our best bet. With a rate around USD 300 a night one should expect something great, even for Boracay at peak season. And we were so very close to have a great time, but the staff and service just didn’t live up to our expectations. As a part of our wedding package we were promised a few things as complimentary. To mention some of the disappointments here I can mention:
Complimentary Bathrobe – This turned out to be a set of washed out and stained bathrobes that didn’t even have the hotels name on them.
Complimentary Massage set – We found a couple of 15 ml bottles with some kind of oil in our room on day 2 and this turned out to be our massage set.
Breakfast in bed – I have no idea what happened here but we never heard or saw anything about any breakfast in bed. Maybe that was because it was too far for the staff to walk as we were given a room up the stairs and far away from beach and restaurant.
Fruit basket – Well, this one is more of a humorous remark. What do you picture when you open a door and look for a fruit basket? For Fridays that is 3 mangoes in a tray. Try google images of a fruit basket and see what you get…….
The first night was Friday night and BBQ buffet was on the menu. Food was great, but this was kind of hampered when one of the staff made a mistake in his drink order and then tried to lie about it telling me that my future wife had ordered wrong.
After dinner we were catching up with friends and time went by. To our surprise were we told well before midnight that the bar would be closing soon and that we had to place our last order. We were a group of 4 – 6 people sitting at a table talking and drinking, yet Fridays could not entertain us with at least one person keeping the bar open until 1 – 2 am on a Friday night at peak season?
I am not going to dwell on the wedding arrangements that went wrong, but there was more than a few issues and someone not as tough as my wife might have reacted very different then what she did when we discovered that the colours were all wrong, our lechon was never presented and the wedding cake was a farce.
On the day we checked out we had some disputes over the billing, nothing unusual about that. As someone who travel a lot in my job I know how staff should be with customers and that even a dispute can be pleasant. But the reception staff was not forthcoming at all and it was like talking to someone who only had a few lines memories and no knowledge on how to handle this. I don’t blame the poor girl, but the management for not giving proper training.
The rooms are starting to get a bit tired too and some of our friends did some complaints of their own.
I sent an email to the hotel where I made comments about our experience but have yet to receive any reply.
I noticed some newer and very nice hotels just down the beach from Fridays.
- Official Description (provided by the hotel):
- Welcome to our little piece of Paradise, home to Fridays Boracay, a resort with boundless opportunities for family adventure, productive meetings and memorable special events.Perfectly positioned on Boracay's eye-catching White Beach, Fridays Boracay is a 48 room AAA resort nestled amid meticulously groomed tropical gardens and shady coconut trees. The resort offers the convenience of modern amenities combined with the natural charm of a beachfront setting making it one of the Philippines most sought after vacation spot. Its magnificent beach front, delectable food, pleasant and inviting rooms, and its warm & friendly employees make it the ultimate choice in Boracay. Since 1982, it has been the favorite vacation place and home to all its various guests. Welcome to our little piece of paradise... ... more less
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- Also Known As:
- Friday`s Boracay Hotel Boracay
- Fridays Resort Boracay
- Fridays Hotel Boracay