The District is one of the best places to stay in Boracay, along with Discovery Shores and Shangri-La. The property is excellently located in a central area near all of the restaurants and bars. The hotel staff are wonderful and genuinely care about the happiness and wellbeing of the guests.
The BBQ grill on the rooftop is great. I loved the ambiance and the food was tasty. The hotel should promote it a bit more because I only discovered it toward the end of my stay.
I have two complaints, however, which I hope the hotel will take very seriously:
1) Caruso's, one of the hotel's restaurants which is managed by an outside company, is very poorly managed. The staff are aloof and are poorly trained. They frequently forget orders and made me feel like I was disturbing them every time I ordered something. They were not familiar with the menu and were unable to answer the most basic of questions without needing to refer to a colleague. The food quality is also no where near as good as Caruso's in Manila. Unfortunately Caruso's handles the drinks at the beachfront, which is really a negative for The District because the restaurant staff almost never come out to check if guests would like to order anything. Every time I wanted to order a drink I had to get the attention of the security guard to call over the waiter. The hotel should take over service at the beachfront and impose their own service standards on Caruso's staff. I can't emphasize how much my multiple negative experiences at Caruso's, both at the beach front and in the restaurant itself, truly disappointed me and affected my stay at The District. The beachfront if a very important part of the experience when staying at The District and I feel that hotel should take greater responsibility to ensure that service is flawless.
2) My second complaint is that the hotel allows guests to leave their towels or books on the beach chairs and disappear for hours at a time, making it difficult for other guests to secure a beach chair. I suggest the hotel impose a rule that if a guest leaves for more than one hour, the security guard shall remove the guest's belongings and free up the chair for use by another guest. This rule is common at other resorts around the world where beach chairs are limited and difficult to secure.
The above two problems, I believe, are relatively easy for management to address. I plan to visit The District again in a month or so and really hope to see a change.
- Official Description (provided by the hotel):
- The District-Boracay is a beachfront resort located at the center of the world-famous island of Boracay, Philippines, along the fine, white-sand beach of Boat Station 2. It is a mere 3-minute walk from the main road and around 120 meters from D'Mall, the most popular shopping and dining area in the island.Aside from its contemporary-chic design, the resort is also known for its 48 well-appointed rooms and suites, two restaurants (Star Lounge and Caruso Ristorante Italiano) that offers Filipino and international cuisines, an outdoor lap pool with jacuzzi, a bar and events roof deck for chillax sunset cocktails, evening grills or private events, and a beautiful beach (literally) right outside its doorstep.Embracing the very core of the island, The District Boracay serves as the perfect vantage point to enjoy and explore Boracay. It is close to the heart of the action, yet far enough to give guests the quiet time fit for a relaxing getaway. ... more less
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