On February 10, 2014 our party of 4 arrived at about 11:30. It took nearly an hour to check in and then were told the room would not be ready until 2pm. My niece had booked us a suite and was told there would be a bed and bath up and also bed and bath down. We left for lunch and returned about 2:15. We were finally taken to our suite, but it had two beds up right next to each other - you could only walk between them, not on the other sides as the area was that small. One in our party has knee problems and has trouble with steps, so that is why we reserved a room with one bed down. After several trips back to the reservation desk, they said they would have a 2 bedroom suite ready for us soon. We sat waiting, while we should have been out on the beach, and finally after many complaints they said they did not have any 2 bedroom suites and they would just give us a second regular 2 bed room. It was after 5 by this time. Also the first room really was not ready as none of the regular amenities were in the room. Also, there were only towels in the upstairs bathroom, not even a towel bar in the downstairs bath. Also no outlet in the upstairs bath so my husband would have to go downstairs to shave. We literally lost our whole first day of vacation. The internet service is terrible. I could only connect from 4 to 6 am. Our outside deck was next to the smoking area, so we could not enjoy it.
When we checked out on Wednesday morning at 5am we also had to wait 10 minutes while they checked our room, before being given a pass to give to the security person so we could leave. The boat trip to Caticlan was terrible. We had to walk a gang plank to a larger boat, walk around the side of that boat on a 12" wide board, then another gang plank into the Crown Regency boat.
When we arrived in Caticlan they beached the boat and we had to climb down a ladder and then walk a long way in the sand, over ropes tying up other boats, in the dark.
The hotel is a long walk to the beach and they do not have any beach area designated for their guests, so no chairs or umbrellas to use.
I must say that their oceanarium was excellent and the guide was quite knowledgable. Their wave pool was fun, but it was dangerous having surf boards in it while folks were swimming.
- Official Description (provided by the hotel):
- Breathe in and breathe out the fresh smell of the ocean breeze. Take in the sun and sand only at Crown Regency Beach Resort, located at Station 3, Boracay Island. Inspired by the airy breeze and quiet surroundings of the Station 3 beachfront, this 4-star resort owes its bright Zen architecture to the laidback atmosphere of island life. Each of the 87 rooms and suites were thoughtfully designed to ensure utmost relaxation and comfortability with a touch of sophistication. Guests can unwind as they enjoy the view of the sunset from the infinity pool, located at the resort roof deck. After which they can head down to the signature Lobby Lounge for the daily fisherman's catch special whilst enjoying live island music. The wide stretch of beachfront in front of the resort is also available for special functions, conferences, and events that can accommodate up to 2,000 guests. Make memories even more memorable by staying at one of the finest resorts Boracay has to offer. Island Tour options are available at the Tour Desk. Airport pickup and drop off from Caticlan and Kalibo are available. Check-in time is at 2:00PM and check-out time is at 12:00 noon. ... more less
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