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Reviewed June 1, 2019

Location is ideal for families who wants to enjoy station 1 while being near to station 2 establishments. Main road is near the beach area and so are all the rooms even though we stay at 4th floor. Security, pool and reception staffs are all friendly and easy to talk to.police post is just in front of the hotel so security is indeed assured.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Passport20718866491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstoriaHotelGroup, Guest Relations Manager at Astoria Boracay, responded to this reviewResponded 4 weeks ago

Dear Passport20718866491,

Thank you for providing us with this feedback! We at Astoria Boracay are always on the move to make your getaway - long or short - a fulfilling one. That's why we are over the moon to know that you and your whole family were able to feel our utmost love and care through our quality services. Know that you can always rely on our staff members for an amazing vacation when you're in our paradise.

We are looking forward to having you back as we offer another great outing on the alluring island of Boracay!

Our warmest regards,
The Astoria Boracay Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2019 via mobile

Very accommodating, staffs are polite and friendly. Rooms are big and clean. Nice place to have a vacation. Accessible to beach front. Perfect place to relax and recharge. Will definitely come back and also recommend to our friends and relatives.

Date of stay: May 2019
Trip type: Traveled with friends
Thank susannO9602HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstoriaHotelGroup, Guest Relations Manager at Astoria Boracay, responded to this reviewResponded June 6, 2019

Dear susannO9602HK,

Thank you for providing us with this amazing feedback! Here at Astoria Boracay, everything is top-notch for your enjoyment. From our amiable staff, cozy rooms, and everything in between, we assure you that you will truly have a fulfilling time. We're sure that we're still the topic at the tip of your tongue when you already get home!

We can't wait to have you back as we provide you again with another amazing R&R beach experience in the alluring island of Boracay!

Until your next return,
The Astoria Boracay Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2019

The room services is good, clean yet needs to deodorize before serving to the next client. The buffet dishes seems to be salty and the dessert is too sweet, in need of chef . A quality resort must be paired with a perfect quality of the food serve on its restaurant. Services and staff are very much attentive and customer oriented.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Guide03425087980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstoriaHotelGroup, Guest Relations Manager at Astoria Boracay, responded to this reviewResponded June 6, 2019

Dear Guide03425087980,

You review, we listen! We at Astoria Boracay are glad that you found your stay satisfactory. We understand that you found some parts of your stay less than perfect, and we assure you that we have relayed these concerns to the concerned departments. Here in our wondrous paradise, we always aim to provide you with an excellent service experience that is worth remembering. Our chefs will be working on bettering the dishes at the White Cafe, and housekeeping will ensure that rooms are in much-improved states.

We hope to see you again soon, so you can have an even better Boracay outing!

All the best,
The Astoria Boracay Management

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Reviewed May 19, 2019

Booked a poolside room, but upon check in the room started to smell foul. It smelled like sewer, we were given room 115. It was beside the mop room/ pump room, not sure if this has something to do with it. We had to ask for a room change. It was kind of a hassle since we already settled in but at least they gave a bigger room. Location of hotel was good as it is strategically in between the white beach. Staff were very courteous and helpful. Food during breakfast was okay, dinner was not so good. Overall, my family had a restful sleep every night, so I can say it is a pleasant stay despite the earlier mishaps.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Passenger33555377414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstoriaHotelGroup, Guest Relations Manager at Astoria Boracay, responded to this reviewResponded May 31, 2019

Dear Passenger33555377414,

We truly appreciate your effort in sharing your experience with us. At Astoria Boracay, we strive to ensure that all vacations with us are relaxing and refreshing. Though we are saddened to hear that some unusual aspects came along your way, trust that we are already working on addressing these. Upper management has also been alerted about this, and we're all working towards bettering ourselves.

Again, we are thankful that you've chosen to stay with us. We hope for the chance to welcome you back to a much improved Astoria Boracay.

Sincerely,
The Astoria Boracay Management

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Reviewed May 17, 2019

Back to Boracay after 2 years and we decided to book our stay with Astoria Boracay.

1. Airport transfer with fee (decided to avail this because we're travelling with my parents, less hassle especially if you have heavy luggages and carry ons)

2. Pool Side Deluxe Room

PROS: T&B is spacious with Bath tub
CONS: The room is really small / cramped. They tried to fit 2 double beds inside the room, if you have big luggages, you would have to open it inside the bathroom.

Less than an hour of stay in the room given to us (it is right next to the pump room), foul smell filled up the room, my mom immediately informed front desk about the concern and they are quick to offer a room upgrade for us.

The new room offered to us is in the annex building, 2nd floor, though we're not poolside, the room is incredibly spacious - twice the size of the first room, twice the size of T&B, with dining area, kitchenette and nook area for writing.
Thank goodness for this upgrade, because I wouldn't have enjoyed our 3D-2N stay in that small and smelly pool side room.

3. Staff - accommodating and courteous. Complimentary fruits and desserts were given everyday.

4. Architecture - clean,sleek and simple for the Exteriors and fun and colorful for the Interiors. Enjoyed the pool area.

5. Food - there's always room for improvement, nothing exceptional. The food we've eaten from restaurants outside the hotel are way better.

Room tip: Rooms on the annex building provide more privacy than the poolside rooms and they are way more spacious.
Date of stay: May 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank paulinemonique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstoriaHotelGroup, Guest Relations Manager at Astoria Boracay, responded to this reviewResponded May 31, 2019

Dear paulinemonique,

Thank you for taking the time to write us a review. We've relayed your concerns to upper management, and we hope you're happy to know that we're already working on completely addressing these issues. We'll make sure these don't happen again, so you can have a much better Boracay outing with us.

Nonetheless, we are still glad to hear about the aspects you enjoyed while staying with us. Again, we take all feedback seriously, so we do hope we can welcome you back to Astoria Boracay, and give you a much-improved vacation in our oasis!

Our warmest regards,
The Astoria Boracay Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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