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“the best of Boracay”
Review of Astoria Boracay

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Astoria Boracay
Ranked #17 of 145 Hotels in Boracay
Certificate of Excellence
Jeddah, Saudi Arabia
Level 4 Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“the best of Boracay”
Reviewed September 3, 2013 via mobile

As you see in my reviews that I stayed in many hotels and resorts in Boracay, but Astoria is the best, friendly staff, good service, modern furnished nicely rooms, and excellent location.
The pool is very nice with warm water.
The food is excellent with reasonable prices,
They have also drying free service, make you always ready to swim again.
Stay in Astoria to enjoy Boracay

Stayed September 2013
1 Thank AlTabshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 2, 2013

Room booked: Deluxe Rm (got a room on the second floor, with 2 queen beds)
Stayed: August 2013
Rate: 3 Days & 2 Nights Astoria Treat package = 20,650 Php
3 days/2 Nights accommodation
Buffet breakfast
(1) Dinner buffet
(1) Massage session
Transfer from Caticlan-Hotel (vice versa)

Transfer: Astoria representative was on time in meeting us from the airport. They provided a van that is clean and well kept to transfer from Caticlan airport to the jetty.
The Astoria representative assisted us all the way to the port in Caticlan. He carried our bags, bought the ferry tickets and terminal fee while we sat in the port. Good service indeed.
Upon reaching the port in Caticlan, we were given face towels before boarding the van (well kept and clean) that transported us from the terminal to the hotel

Check-in: We were greeted by a friendly receptionist, it was just around 1:45pm at that time but they have room ready and we are able to check-in a bit earlier. This could also be attributed that it is the off peak season during this time which meant that possibly the hotel is not fully booked. We were also given welcome drinks upon check-in.
Points for improvement: Only 1 keycard was provided which may be a bit inconvenient when the group plans to split anyway you can request for help from the front desk to unlock the room.

Room: Room is clean but size of the room might be a bit cramped if there are 4 of you sharing and with big luggages. Since we are only 3 pax with carry-on luggage we didn't find the size of the room a problem. Bathroom has a separate shower area and bath tub. It is also very clean and the size is roomy for a bathroom. Bed is comfortable but the aircon proved to be a challenge since my bed is directly in front of it so the cold air is blown directly on me. Quick solution is to adjust the flap and point it below the aircon unit so that the cold air is not blown directly to the bed in front of it.
They do provide toilettries, towels, bathrobes, rubber slippers

Interior: Hotel has a pleasing interior which includes swing chairs in the garden area, leaf inspired sunbeds in the pool area. Pool is on the small side but it is enough when you have a stone's throw away one of the best beaches in the world.

Location: I'm quite confused actually if it's part of station 1 or 2 but that is besides the point because you can be near the action (d mall, bars in stn.2, sandbar lounge) or you can still have your peace and quiet (as you walk towards stn.1 (Fridays) you get to so the more quiet/chillax phase of Boracay) . In conclusion, one of the best location you can get in Boracay.

Drying service: Drying of swimsuit/clothes in the balcony/porch is not allowed because they provide complimentary drying service. Just call and in a few minutes someone will pick your suits/clothes for drying. A minimum of 3 hrs is required for the drying service. As long as you don't swim a few hrs before your flight you can be assured that you won't be bringing along a dripping and heavier bag on your flight back.

Breakfast/Dinner buffet: Menu changes in the 2 mornings that we took our breakfast buffet.Food is not spectacular, personally I would rate it as slightly above average with some dish considered a hit while some are a miss.

Dinner buffet food is also slightly above average but there are a lot of selection. You can take the dinner buffet on the beach side but that means you have to cross over to get your food from the buffet table. There is a live band and fire dancers in the beach side dining area. Waiters/Waitress are very attentive refilling your drinks/clearing your plate promptly.

Wi-Fi: This is an area for improvement with most hotels providing a standard service of free Wi-Fi at this age and time of being connected. Astoria only provides 1 device free Wi-Fi service and the addl price for Wi-Fi connection is quite steep if I'm not mistaken it is about 100 Php/day. With more and more hotels offering Wi-Fi as a standard part of their service, I do think that it is high time for the hotel to provide a free unlimited Wi-Fi too.

Astoria did deliver up to its brand name by providing quality accommodations and service with an affordable price tag. I have read some reviews that had issue with the hotel's service which was the opposite of what my experience because I got wonderful service during my stay not sure though if it is because I went during the off peak season.
I would even say that one of the factor that differentiates them with other hotels/resort is their superb service , especially with the guy who assisted us during our transfers, he made sure that we were comfortable. He asked us to just sit in the waiting area while he took care of all the tickets and terminal fees and even acted out as a porter by carrying our bags.
That particular service rivals those 5 star hotels/resort. Indeed, two thumps up for Astoria Boracay

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3 Thank carmiemie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cagayan de Oro, Philippines
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 27, 2013

Our Family get 2 rooms in Astoria Boracay, That was our first stay in that Hotel.
Rooms are clean but not that big but its a comfortable place to stay. We enjoy the pool very much esp. at night the pool look wonderful because of the lights. Staffs are accommodating and courteous. Its just along the beach front so access to the beach is not a problem.

One thing we enjoy was the breakfast buffet. Lots of dishes to choose from and they all taste good.

We love the comfy bed, the big bathroom. A stay in Boracay with Astoria is perfect and we will definitely love to stay here on our next visit to Boracay next year!

  • Stayed September 2012, traveled with family
    • Value
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    • Cleanliness
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1 Thank SleePLeSsCheruB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 18, 2013

My husband and I recently stayed at Astoria Boracay and would love give this place a review for the benefit of other travelers.

When we arrived at the hotel for check-in around 7pm, we were immediately accommodated by the staff who also assisted us to our room. We had a very tiring trip since we came from Kalibo and the welcome drink was refreshing.

After checking-in, I usually survey the room of its amenities ad if all are in order. The size was just right for us with a mini dining area which we used when we got hungry around midnight. The microwave, sink, and utensils were a plus for our take-away and leftover food. :) The king size bed was comfortable as well as the linen. Oddly, we had only 3 pillows. I didn't mind this much but couldn't they have stuck to either 2 or 4 pillows given that we were checking-in as a couple?

The bathroom was clean and had enough towels. There was no lock for the bathroom though which I will find a little uncomfortable had I traveled and shared the room with other people other than my husband. It may have been just our room with no lock since it was just for double occupancy and I have specifically indicated that my companion was my husband. But, wouldn't that be a little too awkward if traveling with friends. Haha! But, that's just my opinion. :)

Another thing about the room is we had to keep in mind to keep the curtains of the clear doors closed at all times unless you want passersby/neighboring guests to see what you're doing inside your bedroom. Even it been tinted, other guests can see inside and vise versa. But, these insulated glass panels add to the beautiful interiors of the hotel. So, we didn't mind this much. :)

All the staff were courteous enough to greet us throughout the day -- which included the lifeguard and security guard on duty. Staff were all well dressed and looked pleasant with their aqua and white uniforms.

The hotel surroundings were clean and always manned by staff/personnel which ensured that guests were greeted and assisted if necessary.

I can't really provide a review for the dining area since we had room service for breakfast instead on the last day of our stay. I found it a bit pricey compared to other less expensive restaurants within the area. But, food is worth the try. I had their champorado for breakfast which cost me around Php160.00. That's because I hadn't had champorado in a long time and I enjoyed it despite the price.

Check-out was a breeze as well, So, in general, I'd love to stay in this hotel on our next visit because of the comfort of the room, its location, and friendly staff. In my opinion, it was worth the money spent.

Room Tip: Don't choose a room located on the first floor as it tends to be a walkway especially for the ro...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1 Thank MVU_09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 16, 2013

I will just write something about our buffet experience in Astoria, since we didn't checked in their hotel, which i believe to be a great place to stay with by the looks of their beautiful lighted pool besides the restaurant:) Anyhow, their buffet is great, since they have a large selections of foods and beverages, and one thing that makes it perfect is the grilling experience, unlike any other buffet wherein there is already some grilled seafood's or meat prepared, in Astoria, you got to choose the raw stuff and have it grilled right before your table :)

The place is modern, cozy and elegant, which adds to the mouthwatering experience and not to forget the value for money, for around 495Php, you got to experience a large variety of their delicately prepare foods and beverages, which is rarely found in the Island.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
4 Thank Bissoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed August 14, 2013

The staff not that nice
Especially the security guard
I don't advice to stay there
It's terrible hotel in boracay
I hate it so much
I never saw like this
Really very disappointed
I stay now in other hotel like Zoe Mie it's silent and better million times from this hotel
They treat me like I'm not paying my room and like I'm staying free
Even the guard want money just to be nice

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ALENEZI2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johnny624, Public Relations Manager at Astoria Boracay, responded to this review, August 16, 2013
dear ALENEZI2013,

thank you for your entry on trip advisor regarding your recent stay at astoria boracay this august 2013. while it is unfortunate that you hated your stay with us and found it terrible and the staff horrible, we were hoping you could be more specific with your comments in order for us to address your concerns about the resort and the services we offer. what dates were you at the resort and which room did you stay in? what in particular about our services and facilities did you feel was not up to par with your expectations? were the staff all rude to you? we also want to conduct a thorough investigation on the guard you said wanted money from you as this is not our company practice.

i also took the liberty of checking on the resort called Zoe Mie boracay, which you transferred to after astoria. it is not a resort that is accredited by the department of tourism and the photos of the resort, rooms and facilities in the website are not in the same category as with astoria boracay.

astoria boracay has taken all the steps needed to be accredited by the department of tourism as we want the travelers who stay with us to feel secure that the resort they are staying in is being endorsed by the government. needless to say, the comparison of both resorts with one another should not be considered as both are different in what they offer the traveler.

thank you for taking the time to write about your experience at astoria and we look foward to hearing back from you so we can address your concerns at the soonest possible time. you may send your reply here or direct to jtanjangco@astoriahotelsandresorts.com.

sincerely yours,

PR, Corporate Branding and Creatives Head
Astoria Hotels and Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 13, 2013

If you're looking for a dream vacation consider astoria boracay. The location, facilities, food and especially service are amazing. I would like to express my gratitude to mr. Feijah Tomajin, reservations officer for his patience. He answered my innumerable inquiries and suggested alternatives on how i could enjoy my platinum card more. Also, I would like to thank mr dwanne sombero, guest relations officer for his assistance. He provided us with a comfortable place to stay when we arrived at 3am on aug. 9,2013. He even surprisingly upgraded our room from deluxe to deluxe room pool room. Lastly, mr santi santillan, guest relations officer for his assisstance. He helped us follow up the status of our flight on a stormy aug.12 even if we already checked out on aug. 10. Their service is priceless. I just hope the dining staff will be more vigilant in keeping big flies away from the food in the restaurant. Generally, our stay is remarkable

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kahlilever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Astoria Boracay

Property: Astoria Boracay
Address: Station 1 | Malay, Aklan, Aklan Province 5608, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Boracay
#10 Luxury Hotel in Boracay
#13 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Astoria Boracay 4.5*
Number of rooms: 71
Official Description (provided by the hotel):
This luxurious contemporary resort sits on a 3,500 square meter beachfront prime location. Conveniently situated on the island's Station 1, it offers guests an ideal retreat on the world famous White Beach, within close proximity to shopping, popular restaurants and the hottest bars and lounges. The resort's 71 sound proof and non-smoking rooms and suites provide the perfect island setting, with an inspiring tropical atmosphere ideal for romantic getaways or lively nightlife activities. Astoria Boracay's spacious accommodations are all modern and stylishly designed with a local twist and range from 26-50 square meters that offer private balconies or terrace views, individual climate control air-conditioning, 32" LCD TV, DVD player, complimentary internet access, personal refrigerator, electronic room safe, telephone and voice mail, tea and coffee making facilities and complete bathroom amenities. The resort offers it's unique Tropical Free-Style Cuisine and Fresh Catch of The Day at White Cafe, it's own al fresco restaurant and coffee shop. Relax, unwind and catch the breathtaking views at the end of the day at Vibe, providing the perfect ending to a day of activities with your favorite drink in hand. There are function rooms for social events, beach weddings and parties, corporate meetings and launches. In-room dining is also available at Astoria Boracay. Together with the beautifully landscaped gardens and unique cocoon loungers, guests can also enjoy the resort's 22-metre long swimming pool and laze on their wonderful crescent or submerged pool loungers. Astoria's Guest Service Agents can book reservations for all guests wanting to sample water sports activities (banana boat rides, jet skiing, wind surfing, snorkeling, kite-boarding, sailing, scuba diving and courses) island tours, trekking, hiking and local tours. The resort is currently fully accredited by the Philippine Department of Tourism and enjoys a AAA rating (equivalent to 5 star category). ... more   less 
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Also Known As:
Astoria Boracay Hotel Boracay

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