We just spent 5 magical nights at Monaco Suites. From the moment we got off the plane the hotel staff looked after our every need.
We had a quick boat trip to the island whilst sipping on champange, then a quick mini van transfer to the resort.
On arrival we were treated to a refreshing welcome cocktail then we were whisked away to our suite.
We stayed in a one bedroom suite which was massive. The view is just spectacular. The room was beautiful and clean and had eveything we desired.
There was a wonderful array of breakfast options but unfortunately the hot food was COLD (which seems to be an ongoing problem after reading other reviews I just thought other people were being too fussy). This was the only downside to our stay as it wouldn't be hard to invest in some better heating options for the hot food. We enjoyed a nice dinner at Monaco and again the service made our night!
Although the resort was absolutely stunning I feel the staff made our holiday that much more enjoyable as theyreally seemed to enjoy saying good morning etc and seem like they would go out of their way to do anything for you.
Each day we caught the shuttle to D Mall or Coco Loco and this wasn't a problem for us but did wonder if it would be easier just to stay on White Beach. The only thing would be that we would have missed the amazing customer service from all of the wonderful Monaco staff.
We noticed quite a few guests complaining about the incline up the steep hill to catch the shuttle bus and wondered why the resort don't run people back and forth in their little buggies as staff seem to be plentiful and I think this would prove to make more happy customers return to Monaco Suites. What was even more suprising was that the staff would drive past people and not think to give them a lift up the hill. This didn't bother us as we were staying near the top of the resort but I think it would have been a different story if we were staying at the bottom of the resort.
We would return to Monaco in a heart beat, not only for the amazing facilities and the stunning views but most importantly for the best customer service we have ever received any where in the world.
I do hope Monaco management realise their staff make this resort.
- Official Description (provided by the hotel):
- Discover Monaco Suites on Boracay IslandMonaco Suites de Boracay is the only luxurious exclusive all-suite resort on the island under German Management. Situated in a 16,000 square meter estate in Boracay’s finest location along a seaside hill, Monaco Suites boasts of spacious units sprawling out across well-maintained landscaped tropical gardens, with a panoramic view of Bulabog Beach and Mt. Luho (the highest elevation on the Island) ... more less
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- Also Known As:
- Monaco Suites De Boracay Hotel Boracay