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“Great location, great staff”

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Shangri-La's Boracay Resort & Spa
Ranked #4 of 151 Hotels in Boracay
Certificate of Excellence
Reviewed July 22, 2014

We stayed at Shangri La for 8 nights in June/July. We had originally reserved 2 rooms through our travel agent as we were told there were no villas available.. When we arrived we were shown our rooms and then a villa that had become available and decided to upgrade for our stay. Beautiful location, high up on the hill overlooking the main beach. Unfortunately, we had a number of problems with this particular villa's air conditioning, hot water system and other amenities. After some back and forwards with our assigned butler, with little success, hotel management swung into action and offered us the Presidential villa, alternative butler and a discount on the nights we had already stayed. We didn't move to Presidential villa, we were happy with our small villa once everything was working again and a new butler, Suzette was assigned to us. Many thanks to Franz & his team who were very responsive and went out of their way to ensure the rest of our stay was trouble free. Thank you Shangri La. I'm now a full circle member and based on your response to our situation will no doubt stay with you again.

Room Tip: Villa 8 has a fantastic view and is close to the Spa.
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  • Stayed: June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank rmgmainridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 21, 2014

There's no doubt, if you're going to make the effort to get to Boracay then reward yourselves with a stay at the Shangri-la. It's attention to detail, beautiful location, design, pre-emptive and courteous staff, fantastic food and services all make it worth it.
We had a such a lovely 8 night stay and came away feeling that Shangri-la staff really are caring happy people that simply want the best for their guests. So it saddens me to stay the thing that tainted our stay was the room. Admittedly we chose a family room and off season rates to try and save a bit of money but still for $500 a night for the room, I wasn't happy to have floorboards that had lifted, in one section there as a hole that your foot fell through, a large ceiling stain above the bath and exceptionally thin walls it seemed that allowed us to be woken by noisy neighbors at 530am & 10pm most days and a few random 2-3am baths and furniture moves. We also got cigarette smoke through the wall where the bedhead is (I'm not sure of the smoking policy in the room but figured it wasn't allowed). We soldiered on with the disruptions as we had been told the hotel was full but it wasn't great. My suggestion is to maybe ask for a 6th floor room at least there's no one above you and just check that smoking policy.
On the good parts, the Adventure Zone was a huge hit with the kids, we actually had to stop them from going so we could have some family time with them. However parents please be sure to pack socks and long sleeve tops as the main part of the Zone is the slides and without protective wear they won't be allowed on.
The Dive Centre was terrific, Barbara who I was lucky enough to dive with for 2 dives was exceptionally knowledgeable and very safe. An all rounder when it comes to diving. The staff were helpful and co-ordinated and it felt like a good set up.
The Food & Beverage service was OUTSTANDING. Huge compliments to the chefs and wait staff. The buffets we went to were VERY fresh, well stocked, very tasty, creative and accommodating to the children's needs. The only debacle was the morning breakfast buffet where tables are at a premium and you need to sit and wait for one to become available. It took us by surprise but what choice do you have. I was a bit appalled with some guests attitudes, yelling at staff, creating scenes with their "hungry" children and generally being pushy. We had three hungry children every morning but they were encouraged to practice some patience. Please people, take a load off.
The private beach and the activities available were also great, we felt a lot more at ease with the huge presence of lifeguards available at the pools and beach. They weren't a decoration either they were actively watching and on guard. This is a fantastic incentive of the hotel and they should be applauded for it.
Advice -the best snorkeling we found was under the jetty.
Chi the Spa.. an impressive entrance, very serene and decorative. The treatment was ok, not outstanding. Maybe it was just the therapist I got but it was uncoordinated and repetitive and the products used were dry, disappointing especially after the facial.
The shuttle service was great, we went to D-Mall several times to get out and about. It's a great option if you're staying here for more than a few days.
As everyone says the scenery is magical, it's breathtaking from all angles and it just invites you to sit with the moment and enjoy the relaxation.
I would recommend people go but just be wary of your room placement.

Room Tip: 6th floor or try to afford a villa
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  • Stayed: July 2014, traveled with family
    • Value
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2  Thank Expl0rer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

Staying at the Shangri-La with family is a true holiday. You get what you pay for (a lot). I can highly recommend the 7 day stay package, with transport and discount on F&B. Plenty action for Kids as well as for parents (even when the sun does not shine)..

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Edwin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

This was an amazing resort. I spent three nights here. The lush tropical grounds were so beautiful and the beach fantastic. I didn't want to do anything but just go to the beach and relax. I did go to D-Mall using the free shuttle bus and took a walk around White Beach and wasn't impressed. It is a beautiful beach marred by non-stop and chaotic development behind it. The Shangri-La resort, though, is beautiful and the north part of the island is very nice.

The room is terrific--large, luxurious, great bathroom, huge balcony. The whole resort was beautiful and the staff excellent. Breakfast was great, but the dinner buffet at the restaurant is too expensive at close to $45. I usually ordered a la carte, but I did have the Filipino buffet the last night, and it was very good.

The staff was very well-trained, friendly, and excellent. The concierges were helpful. If you are a Golden Circle member, you get perks like a fruit basket in the room on arrival and chocolates.

  • Stayed: July 2014, traveled solo
    • Location
    • Cleanliness
    • Service
Thank jmcneill817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2014

Although Shangrila Boracay is known for its expensive accomodation you will understand the reason why , when you experience it yourself. Service is just right for a five star hotel but Scenery leaves me in awe.. Will definitely be back

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Service
Thank MariaMelPHL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2014

From the minute you arrive till the minute you leave, you are treated like royalty. Hotel shoukd take a leaf out of this hotels book. The staff, the food, the rooms and the ambience are exceptional. Can't praise this place enough. My favourite thing is every staff member says hello to you, no matter how busy they are......5 star across the board, will definitely be back!

Room Tip: A stay to remember.
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  • Stayed: July 2014, traveled as a couple
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Thank JohnPg007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2014

Very romantic resort and a treetop villa is really a great way to treat your love for a special occasion.

The entire place is very well thought of, very impressed again and again when going there.

My 4th stay there and every time fantastic.

Room Tip: A tree top villa is better that the villa closer to the pool as you have the perfect view.
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank Allan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Boracay Resort & Spa

Address: | Barangay Yapak, Malay, Aklan Province 5608, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Malay > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Boracay
#3 Luxury Hotel in Boracay
#3 On the Beach Hotel in Boracay
#3 Spa Hotel in Boracay
Price Range: $412 - $1,123 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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