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“Service shambles”

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Shangri-La's Boracay Resort & Spa
Ranked #4 of 145 Hotels in Boracay
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
“Service shambles”
Reviewed July 5, 2014

Boracay is beautiful but Shangri-la was a disappointment. The rooms were fair, bathrooms played up, and being such a huge property, it was hard to get around it as there were limited buggies. The staff were appallingly bad at looking after the guests. We paid 5 star prices, for what we felt were 4 star accommodation and 2 star service. They tried to double charge us several times, so please check your bills carefully. If you have a complaint about anything the staff waffle around and don't do anything. We had to demand a meeting with the GM to have unjustified charges removed.

Room Tip: If you have special requests, document them and email and then speak to hotel directly. Get definite...
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
14 Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit O, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review, July 27, 2014
Dear Joanne S, We sincerely apologize for your experience at our resort and for letting you down on your expectations. I would like to discuss this with you personally and request you to please write to me directly at amit.oberoi@shangri-la.com. I look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Quezon City, Quezon City, Philippines
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 5, 2014

Shangri-la's Boracay Resort and Spa is a tranquil place, away from the hustle and bustle of the usual Boracay strip. It has 2 private beaches, breathtaking pools, and a great indoor entertainment place for kids. They have scheduled activities for children like mask making, parlour games, fish feeding... Our 5-year old daughter had a blast! The staff is friendly and helpful. The premiere sea view room was spacious. It had, as the room name suggests, a fantastic view of the sea from where you can hear the waves break.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Orange, New Jersey
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 5, 2014

Enjoyed stay immensely. Stayed in the Tree House Villa. Only downside is that the bedroom is on a different floor than the living room and you have to go outside and up exterior stairs to get to the living room.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank apnighthawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 3, 2014 via mobile

This was my third time to the resort this year alone and I am certain this wont be the last time I'll visit. I have been to three Shangrila hotels - Makati, Mactan and Boracay -. All provide excellent service. Staff are well trained. Facilities are well maintained, look and feel luxurious. However, Boracay takes it a notchp higher. The hotel makes you feel like a VIP from the moment you step on their Mabuhay lounge in Caticlan jetty port until the moment you step out from the same lounge on your way to the airport. The rates might be higher by a few thousand pesos compared to other resorts in Station 1 but its worth every penny. For starters, they are the only hotel that I know that covers everything a tourist will need to enjoy the best Boracay experience. The hotel gives you a sense of exclusivity once you step in their own lounge separate from other tourists waiting for a ride to the island. They provide their own speed boat and have their own boat dock taking away the hassle of arranging boat transfers from and to the island. Furthermore, crew of the speed boat will not hesitate to offer to take your group picture if they see you holding your camera. I guess this is part of their training as other staff in the resort would do this as well.

Rooms are big and spacious. I have been booking the seaview rooms and this type of room comes with a veranda with two day beds and an awesome view of the sea. Room are furnished with the standard LCD tv, an ipod dock, comfy beddings and a really awesome bathroom.

The resort is humongous and expansive. For first timers, it will be best to browse through the resorts map given on the Mabihay lounge. I have spent one stay (3 days and two nights) without leaving the resort. Although, it took a small fortune to cover the food for lunch, buffet seafood dinner and typical merienda but I felt might as well try what the resort can offer. One can spend ones time swimming in either the beach, the swimming pool, working out in the gym, having a massage in Chi spa or engaging in their numerous water activities. They also have an activity center complete with a pool table, console based video games, or for the old school, board games. Furthermore, there are plenty of photo opportunity places

The food though is something that I least enjoy. The buffet breakfast has very limited choices and is not in league with Circles in Shang Makati. Taste is also somewhat attuned to the western pallet (toned down). Its somewhat ironic that bteakfast food is Filipiniana yet doesnt sit well with my taste buds. Likewise, the seafood buffet is somewhat overpriced at 2k++ per person.

Overall I will give this resort a 4.75/5. Perfect, if not only for the food.

Stayed June 2014, traveled as a couple
Helpful?
4 Thank Nino B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level 5 Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 3, 2014

Excellent staff...delightful property...would recommend it to all ages...plenty to do for all ages or also to take it easy...the free wi fi all over the property is an added bonus...excellent GM and wonderful charming staff....a big selamat po to all of them

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank shalinik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Washington
Level 5 Contributor
75 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 3, 2014 via mobile

Spectacular setting and service that is undeniably some of the best I've ever had (including Four Seasons, Jumeirah, Fairmont, etc). The Philippine culture of service and hospitality shines bright at the Shang in Boracay! The pools, beach, and food were all outstanding. Although a bit away from town the shuttle makes it easy to get to town when wanting to and being a bit away from the bustle is a great getaway. This is a place I highly recommend!

Stayed June 2014
Helpful?
3 Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limassol, Cyprus
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 2, 2014

Me and my wife stayed one week as part of our honeymoon at this hotel. The facilities are great, the staff is attentive and you get the feeling that they know what you want before you even have to ask for it. True hospitality at its best.

The sun set by the beach is one of the best I have seen and to chill out with a cocktail and listen to the live music is a perfect romantic start to the evening.

I got one of the best hospitality answers I have ever received from one of the staff at this resort. We were sitting at one of the cabanas overlooking the sea and I asked the waiter if it was possible to order dinner from the seafood restaurant, the waiters response was "at Shangri La everything is 200% possible". A truly fantastic response!

I would come back to this resort over and over again and trust me, I will be there again soon!

Room Tip: Upgrade to the Sea View rooms, the sunset over the sea is fantastic!
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  • Stayed May 2014, traveled as a couple
    • Value
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Helpful?
3 Thank LeviMaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Boracay Resort & Spa

Property: Shangri-La's Boracay Resort & Spa
Address: | Barangay Yapak, Aklan Province 5608, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Boracay
#3 On the Beach Hotel in Boracay
#3 Luxury Hotel in Boracay
#3 Spa Hotel in Boracay
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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