We paid a large sum in March 2014 to have the Villa on the beach as well as rooms for 25 guests from overseas, and were not given the Villa because another guest had checked in before we did. We were told over the phone that the Villa on the beach would be given to us, but upon arrival, we were greeted by the Villa Manager who was defensive in his response to our concern, saying that "Reservations does not guarantee any particular Villas" when in fact over the phone the reservations agent said that we would have the Villa by the beach.
I also work in hospitality and the best response generally should be along the lines of "I apologise for the confusion, there isn't much I can do now, however I will try to make up for this by....." This was not the response we got from the Villa Manager. This was the second time we've been to Shangrila Boracay, because the first time we had an amazing experience. We only had to speak to one person and that was our Butler. This time we had to speak to 5 different people about different things and they didn't give us the Villa we originally booked and paid for.
- Official Description (provided by the hotel):
- Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Hotels.com, Agoda, Booking.com, Travelocity and Jetsetter so you can book your Shangri-La's Boracay Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Shangri-La`s Boracay Hotel Boracay
- Shangri-La`s Boracay Resort And Spa
- Shangri Las Boracay Hotel
- Shangri Las Boracay Resort