This is the most expensive resort in Boracay. You would think it comes with the best service but you could not be more wrong.
It started out pretty normal with a few hiccups. Restaurant staff were ill prepared. They would take away chairs while we were eating. They would chat loudly amongst themselves.
The bad part came the next day when they refused to sit filipinos in the outdoor terrace. They keep on saying it was drizzling but lo and behold, I saw them escorting foreigners to that area -- the most scenic.
Again and again, they discriminated preferring the whites.
When I made a complaint in their website.. they charged me 50 thousand more.
In the eve of a lawsuit, the general manager called and apologized for the double charge but NEVER apologized for their poor service.
Oh well.. never again. im just waiting for this resort to shut down. You're better off in Discovery Shores.
- Official Description (provided by the hotel):
- Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more less
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- Also Known As:
- Shangri-La`s Boracay Hotel Boracay
- Shangri-La`s Boracay Resort And Spa
- Shangri Las Boracay Hotel
- Shangri Las Boracay Resort