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“Worst Resort in Boracay”

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Shangri-La's Boracay Resort & Spa
Ranked #5 of 147 Hotels in Boracay
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 19 helpful votes
“Worst Resort in Boracay”
1 of 5 bubbles Reviewed June 9, 2013

This is the most expensive resort in Boracay. You would think it comes with the best service but you could not be more wrong.
It started out pretty normal with a few hiccups. Restaurant staff were ill prepared. They would take away chairs while we were eating. They would chat loudly amongst themselves.
The bad part came the next day when they refused to sit filipinos in the outdoor terrace. They keep on saying it was drizzling but lo and behold, I saw them escorting foreigners to that area -- the most scenic.
Again and again, they discriminated preferring the whites.
When I made a complaint in their website.. they charged me 50 thousand more.
In the eve of a lawsuit, the general manager called and apologized for the double charge but NEVER apologized for their poor service.
Oh well.. never again. im just waiting for this resort to shut down. You're better off in Discovery Shores.

  • Stayed February 2013
    • Value
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Helpful?
19 Thank Jon-Fort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit O, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review, June 17, 2013
Dear Jon-Fort,
Thank you for sharing your valuable feedback. We sincerely apologize for the inconvenience you have experienced. I would like to discuss this further with you through email. You may contact me directly at amit.oberoi@shangri-la.com. I look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,682 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (549)
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English first
Dubai, United Arab Emirates
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed June 7, 2013

My Fiance & I stayed on Boracay for 7 nights; 2 of which were at the Shangri La and the other 5 on white beach. Arrival from Catilan was a breeze and they allowed us to check in early and check out late which was great. Highlights were the beautiful beach, comfortable beds, super friendly staff, happy hour drinks, fresh seafood, fresh juice at breakfast, pork adobo, kayaking, snorkeling, and epic sunsets. Having the 5 star resort experience was the prefect compliment to the white beach experience for anyone traveling on budget.

  • Stayed May 2013, traveled as a couple
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Helpful?
2 Thank TheHealthyPress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manila, philippines
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 7, 2013

excellent in service, has complete amenities very beautiful private beach. powder sand. treat all of us like a vip from the time we landed at caticlan airport. all our luggages are well taken cared of from transfer to their priviate hotel ferry boat up the the hotel counter when we checked in
hotel has shuttle bus to drive you to the boracy strip up to 1am .very good place for family gathering. great feeling of exclusivity. hotel room are big with a choice of beach view or garden view . we were in this hotel from may 29 to june 1 2013 very hospitable and caring staff. really no regrets in staying this a bit expensive hotel but no regret and will still look forward to visit again

Room Tip: if you are 4 or 5 take the family room. it has 2 beds and 1 sofa bed ,convertible in to bed at nite...
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  • Stayed May 2013, traveled with family
    • Value
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Helpful?
2 Thank aida_pad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alaska
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 5, 2013

We cannot be more pleased and amazed about the great time we had while we were in Boracay. The Filipino food was simply awesome and the way they treat you is outstanding, WOW!!!! We wish we could have spent more days over there. We stayed for 5 nights at the Shangri-La's and we just don't have words to say how cool and gorgeous was it. Everything so clean, buggy transportation all around the resort, free shuttle bus service from airport to resort and resort to Dmall, huge and delicious fresh breakfast buffet, peaceful environment, breathtaking, clean, clear, quiet, private beach. The Spa was a marvelous experience, OH MY GOD!!!! You must try the package of 3 hours couple treatment; you will love it, just like we did. We enjoyed the massages, treatments, and kindness from the Filipino people at the resort and spa. We highly recommend this option, you will not regret it. We celebrated our anniversary and we would love to go back once again.

Room Tip: Rooms on the fifth floor have a very nice view to the ocean and are very quiet
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  • Stayed May 2013, traveled as a couple
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Helpful?
2 Thank Brenda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marikina, Philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 5, 2013

Stayed here early this year with family and was really fascinated with the place. First off, you get VIP pass on Caticlan port since they have their own receiving area where you were greeted with beautiful people, handed with refreshments either a lemon drink or a cool water and a hot towel while waiting for your speedboat. Arriving at the island (@ Shang resort), you will be taken to the reservation desk via golf carts (seems like it, this can be arranged if you need to tour or go to some of the places on the island). The place is so big so if you're in the mood to go for a morning run or just walk around after a really nice buffet breakfast (details later) or just shed some pounds this is just the right place, if not, then the golf carts will be your best buddy. This place is secluded from where the party is (White Beach) but they have performers too (acoustic) serenading you on your dinner by the pool/beach. The package we have comes with buffet breakfast served at Vintana and I spend about 3 hours each breakfast just to taste every dish (I'm a slow eater too). They have different dishes: filipino, american, japanese, chinese, korean (as far as I can remember). They also served fresh fruit juices (fruits in season), yogurt, cookies, cupcakes, cakes, candies (these are for kids), cereals, I can go on and on and on and I'm starving while writing this. Dine outside (veranda) as you can see the view and will hear birds singing if you're lucky.
The rooms are spacious enough and you get to have a veranda which is fronting the beach. The bathroom has his and hers sink, awesome toiletries (l'occitane), separate shower and toilet, the speakers can be adjusted so you could listen to your tv while bathing (roll up curtains covers the clear glass).
The beach are quiet (they have two beaches: punta bunga and banyugan) and the staff will give you beach towels immediately. They have free water during daytime and some fresh fruits, you can even have a drink by the pool.
The only downside I see - room services are slower than the usual which can be attributed to the spacious resort they have (probably). But overall, I give my two thumbs up!

  • Stayed May 2013, traveled with family
    • Value
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Helpful?
2 Thank Lielynne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed June 5, 2013

I have stayed here twice- very nice hotel to stay at. Service is ok but the private shuttles that we rented to go into town were quite expensive! With the amount you pay, a shuttle to wait for you shouldn't cost an arm and a leg. If you go out at night to the many clubs, it sometimes gets annoyingly far to go home late at night. Service is standard Shangrila service, the food is good but nothing extraordinary. The Shang would probably be the most child friendly resort though there is today in Boracay.

Having been to Boracay many times, staying at the Shangrila is not quite the real Boracay experience that many people have experienced over the years.

I would stay at the Shang if I didn't plan to leave the resort - if you are a celebrity or the like and want your privacy, this is the place for you.

If it is your first time in Boracay, you must get out of the hotel to see the real Boracay that many have fallen in love with.

Room Tip: There are many rooms of varying distances to the main restort. Make sure you know where you are loc...
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  • Stayed July 2012, traveled with friends
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Helpful?
3 Thank Mlsoong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manila
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 4, 2013

There are so many positive things to say about this resort. Perhaps the only problem I had was that the walk to the beach and the main lobby was a long one from the room. I guess that also depends on which wing you stay at. With three children under 9 years old in tow; our experience was very pleasant. Thankfully, the entertainment center was excellent and the play area for children was so nice and big! The beach was a bit rocky, and the waves on the right side of the resort was quite big. On the left side of the resort, the beach is longer but the waves sometimes get big so it's best to stay very close to your children- especially if they are still of toddler age. I loved the convenience of getting to and from the resort - on the private boat that takes you to Shangri-la's private port. It worked out perfectly. The food is quite okay- not excellent but good enough. Rima, the Italian restaurant... is a pretty little place to visit. Over all, our stay was fun for everyone! And expensive haha!

Room Tip: Best to ask for whatever rooms are closer to the beach so you don't walk too far.
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  • Stayed January 2013, traveled with family
    • Value
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Helpful?
1 Thank thehungrylady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Boracay Resort & Spa

Property: Shangri-La's Boracay Resort & Spa
Address: | Barangay Yapak, Aklan Province 5608, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Boracay
#4 On the Beach Hotel in Boracay
#4 Luxury Hotel in Boracay
#4 Spa Hotel in Boracay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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