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“Vacation in Boracay!!!!!!”

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Shangri-La's Boracay Resort & Spa
Ranked #5 of 147 Hotels in Boracay
Certificate of Excellence
Wailuku, Hawaii
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Vacation in Boracay!!!!!!”
Reviewed February 21, 2013

My partner and I traveled to the philippines to visit my parents, and we spent our last week in Shangri La Resort in Boracay. This resort is great for relaxing from the hustle and bustle from work. I will have to list what is excellent here because there is so much.
1)Pick up service from Caticlan via a speed boat, took approx 15minute from the airport to the resort.
2)Villa Pool is awesome. Close to the beach and bar, what else can you ask for.
3)Happy hour at the beach bar 5-7pm buy one get one free. Top shelf selection.
4)Beach and pool service. They will make sure they find the spot you want.
5)Restaurants, we went to Vintana, Serena, and Cielo. Great food especially the breakfast spread. Service is great, all the staff are willing to accommodate your request.
6)Entertainment center is great too if you want to get away from the beach. They have a pool table, air hockey, sport TV, computers, table tennis, and karaoke.
7)Staff are very friendly, helpful and honestly they go far and beyond to make your stay relaxing and pleasant.
8)If you like to run, you can run around the premises which is great because you have the view of the beach as well as the grounds.
9)Spa is excellent, ginger tea and cold face towels to get you started and bring a camera with you to take pictures of the Spa, its like a hotel within a hotel.
10)Staff and services are top notch, can't say enough about them.
OOOOOOOO and I forgot they do have shuttle services if you want to go to other stations, but I believe there is a Fee, but if you want to go to the D'mall its free.
Hope this review helps with your decisions.

Room Tip: Pool Villa, private, its like home away from home. With Butler services which makes your like easy...
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  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CH3OH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,675 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (549)
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Perth, Australia
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed February 15, 2013 via mobile

Could not fault this hotel in any way, from the time we landed at the airport to the time we left the service, friendliness, the food was amazing. If you would like some pampering away from crowds of white beach and still like the beach, pools and water activities in amazing surroundings treat your self to the Shangri la.

  • Stayed February 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank JulesD92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 14, 2013 via mobile

Dont expect to find the "Shangri La luxury touch" in this hotel... it seams that the management is cutting cost !
No amenities in the room, shower gel and shampoo in bottles and not the occitane amenities, no chocolate or sweet touch during the turn down of the room.... it is a pity. .
On top of that, not enought sun beds on the beach and tables around the swimming pool for lunch
No cold towers neither on arrival nor on the beach (which is a must do in a luxury hotel !)

The "plus" : exceptional staff, great pool and the spa....

The Italian restaurant is fantastic

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pascaldebangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 13, 2013

Amazing service, this hotel seems to be the best by far on the island.
A little too busy for my liking but it was Chinese New Year so was expected.
The location is quiet and out of the way which I liked. The beach/water is very nice. Super clear water and you can do some snorkeling off the beach, although not much to see.

Room Tip: Choose an ocean view room
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  • Stayed January 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stella101_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
154 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed February 13, 2013

This is probably the most luxurious and expensive resort on the island, and it is not too hard to understand why. The moment you arrive at Caticlan airport, you do get some kind of a “VIP treatment”. You are whisked away to Shangri-la’s own jetty and waiting lounge on its van, less than 5 minutes’ drive away. There, you wait in comfort for the Shangri-la boat to arrive while everyone else is queuing up for the bumboats only in the next building. Needless to say, the Shangri-la boats are also more comfortable and faster than the other overcrowded-looking bumboats.

The boat ride to Shangri-la resort, which is on the far end of Boracay island, is about 15 minutes long. While slightly bumpy when the sea is choppy, you do feel that you are already much better off than the other people crammed in the bumboats to the island. There you arrive at the jetty in the resort, and there you have a buggy waiting to bring you and your belongings to the lobby.

We stayed in the Seaview Suite, which was very spacious and had its own jacuzzi on the balcony. It faces the sea, and was great for watching the sunset. The only drawback was, however, that the suites are located on the lowest level, so views of the sea and beach are partially obstructed by the trees.

There is the usual Shangri-la level of luxury and comfort in the room—definitely very comfortable with touches of luxury and attention to detail. However, I personally felt it was a little too clinical for a beach resort of its level. Except for the day bed and jacuzzi on the balcony, almost everything else in the room would probably not look out of place in a business hotel in the city. For the price and the location, I was expecting some kind of additional surprises to make it more unique. Perhaps the corporate branding executives had very strong ideas of conformance with the group’s brand identity.

The hotel grounds were well-maintained, and there were some nice touches to ensure people enjoy their holidays. The beaches were great, with beautiful views of the sunset. There was a saltwater infinity pool which also had great views of the sea, especially in the evenings. However, we might not have been able to enjoy this pool if we could not swim, as it was very deep. While the other 2 pools in the resort were larger and had more features like fountains and greenery etc, we thought that the view was best from this one, and naturally we spent the greatest amount of time in this one.

We also appreciated the Entertainment Centre, where guests could enjoy games like foosball, pool, shooting hoops, table tennis, board games etc, use the computer, or watch TV programmes on the projector screen at no extra cost. The Fitness Centre has the standard amenities and equipment that are present in most Shangri-la properties—good enough for regular gym-goers like us. We thought it was nice that they even loaned shoes to guests who did not have suitable shoes with them.

The spa did not disappoint. It occupied an expansive portion of the resort premises, and had its own swimming pool and jacuzzi. The spa treatments were done in little huts in the spa compound—rather cosy with the right touch of privacy. As expected of the Chi Spa in Shangri-la, prices are never cheap. The spa was a very peaceful area in the resort. When we went in the evening, we might have been the only guests in the spa, as we did not see anyone else there. The spa also has its own buggy to transport guests between their rooms and the spa.

In terms of location, Shangri-la is tucked in a corner on the island. It feels very exclusive, as there is not much traffic at this end of the island. The drawback, however, is that it takes some time to travel between the resort to D’Mall, where most of the shops, eateries and activity centres on the island are located. There is also a nice beach with white sand near D’Mall, but we preferred the ones in Shangri-la as these were much less crowded. The resort provides an hourly shuttle to and from D’Mall.

Service was what one would expect from Shangri-la. Staff were well-trained and knew what to do and what to say in almost every situation. There was a good attention to detail. However, again, I felt that this being a beach resort, service was a tad too clinical for my liking again. I wouldn’t be surprised if the staff had scripts to follow for every foreseeable situation during the course of duty. When everyone is there to relax and enjoy a vacation, perhaps staff could be allowed more leeway to be less uptight and be casual, instead of adhering to the SOP in almost every instance?

I had a somewhat disappointing experience though. On one of the afternoons when I was out taking pictures with my wife on the beach, one of the parts of my gorillapod fell off without our realising it. I knew it must have fallen off in the area between the two beaches, as I had last used it at one end of a beach, and realised it had fallen off when I wanted to use it again when I reached the other beach. When we searched the area on our own, it was no longer there, and we figured perhaps the employees who were setting up tables for dinner in that area had thought it was a piece of rubbish and disposed of it promptly. It is otherwise hard to imagine that a large piece of equipment measuring one foot long could disappear within 5 minutes.

I then checked with one of the gentlemen who was there, asking if he or any of his colleagues had picked it up, showing him what it looks like. He promised he would alert everyone working in the area to look out for it, and send it to my room once it was found. A couple of hours later when I called back to check, it appeared that this employee had not bothered to follow up on the matter as no other person was aware of it (maybe this was not in the SOP or service scripts). By then it was dark, and the few people who were sent out to hunt for it could not find it, and the rubbish bags had probably been removed. I never got the item back.

In all, I think this is a good resort, and most people would probably have few complaints. The VIP treatment extends past check out, when staff at the jetty accompany you all the way to the airport and assist with checking in for your flight. There is also a Shangri-la lounge in the Caticlan Airport’s Departure Lounge, which ensures you are comfortable until you board the plane. However, the experience does not come cheap, and whether it is worth the price is open to debate.

Room Tip: If possible, get a room on the highest floow. Most other rooms have views that are blocked by trees...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MelvinLin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khabarovsk, Khabarovsk, Russia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 10, 2013

I stayed in Shangri-La's Boracay Resort & Spa this January. It was my first experience to stay in Shagri La and I can say with confidence that this resort is the place where I'm ready to come back again and again. Pleasure began when we were met in Calibo by a careful staff who having taken all our luggage led us to the comfortable waiting area which was rather contrasting to Calibo surroundings. Having come in we understood that luxurious and blissful vacation is about to begin. After 15 min going to Boracay by Shangri La's speedboat we were also met by a pretty girl and several other staff at the moorage who took us to the lobby by buggy. Notwithstanding our terrible tiredness and exhaustion we managed to see and understand how beautiful the hotel area is. Every following day of our vacation generously gave us relaxation and enjoyment. Breakfast buffet is splendid. Besides, all the staff is perfect and I'd like to thank many of them personally. Especial gratitude to Areis who works in Cielo bar. It was really pleasant to be served by him as he behaved both courteously and friendly so that I felt like we were good acquaintances! Similar words I'd say about Niel who is a bartender. He became a friend for me and it was really fun to speak with him while watching the sunset which is so wonderful there. All visitors' preferences and tastes are remembered so you don't have to remind the waiter whether you need sugar or still water or something like that. What's more they even create something special for you. As for the hotel area, it's splendid, every small place is worth being photographed.
If you want to feel calm and forgive that there are such words like stress, noise and tiredness, certainly go Shangri-La's Boracy!

Room Tip: The rooms in the northern side seem to be better as this area is quieter. Also villas look luxurious...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ValeriyaMukhacheva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 10, 2013

From the moment you step into the tiny arrivals area at Caticlan airport and are greeted by the Shangri-la rep, then whisked away to the air-conditioned Shang lounge area by the waterfront, where there is time for a refreshing towel and a cold drink before being escorted onto a high speed, dedicated shuttle speedboat (enclosed and with life jackets) … then the personal greeting when you arrive at the Shang’s personal pier on Boracay … yes, you know you are in for a special holiday at this resort.
We chose rooms in the north wing because we had heard the south wing got noise from the public beach. That would not have been a problem during the day, as most days there were fewer than 10 hotel guests on that beach and you would swear it was a private beach because it only has two hotels fronting on to it. Perhaps in the peak season it is a different story. They do have weddings there – but on the north side they hold outdoor functions for corporate groups, so I think it is on par.
Rooms are island chic. Think of woven mat on the polished wooden floor, textured wall finishes, marble bathroom and a large tiled balcony with soft, spacious lounge seats. Good size rooms, comfortable bed and furniture. Our youngest daughter discovered you can open the blinds in the bathroom and watch TV while having a bath (there are speakers in the bathroom).
The staff are a delight. 99% of them will go out of their way to assist you, greet you with a smile, ask if you need anything; it’s truly five-star customer service. The gardens are beautiful, the night lighting sublime, the pool is spacious and creative in its design, which means we always had an area ourselves.
It was cloudy almost every day we were there (nine days) and we had been worried about how cool it might be in January, which is winter - but the humidity is a warm blanket and it was always hot enough for the swimming pool. Most days we perspired profusely! On the one day we had clear skies for half the day, there was a cooling breeze. There is no doubt that the water is so much more brilliant when the sun is shining but (uncharacteristically for us), we didn’t feel short changed by the clouds because we had the feeling of being on a tropical island.
The resort filters and bottles its own water, which is sealed and provided to guests free of charge. There is a doctor and a nurse on duty and when we needed them for an ear ailment after snorkelling too deep, they were excellent. The resort staff also organised to buy the prescription “downtown” and delivered it to our room.
We like resorts that are large but not crowded and which are self contained. The thronging beach scene with touts, fake sunglasses and booming music is not our scene. The resort has a free shuttle service into D Mall, about a 10—15 minute drive. We missed the return shuttle most times and opted for a tricycle, which costs 150 pesos and the Shang representative at D Mall will organise it for you. There are a range of eating options. We tried them all. The first night we had pizza overlooking the beach. Lunch was usually a salad by the pool. Vintana, where you have breakfast, has a multi-national menu. The sizzling sisig was good; a bit salty but delicious. In this version they leave out the entrails! The top restaurant is Rima, an Italian restaurant with a wonderful setting above the trees high on the hillside; our entrees were superb but the main courses didn’t hit the mark. Our favourite restaurant was Sirena, which specialises in seafood but has other alternatives, including a first-rate pressed lamb confit. Each night they had a buffet in a different location, including the beach and under the palms. The focus is usually seafood. We did this one night under the palms when it was more focused on meat (our children are not big fish eaters) and it was well worth the investment. With a local band crooning, you have a wide choice of fresh seafood, pork belly, beef, lamb, marinated pork, curry, a noodle bar and an excellent variety of local and international desserts. As with other Shangs, the breakfast buffet is like a gastronomic United Nations where you are spoiled for choice. Try the ensaymada with ube (purple yam). The French toast freshly made is superb and you get good coffee (we always ask for strong).
Other points for consideration include: good spa as you would expect at a Shang; wander down and admire the wedding set ups and the sand carvings; good equipment for the snorkelling and kayaking; internet is included but speed is variable; prices are often what you would pay in a Western city (ie. not cheap but you knew that when you booked); and there are 48 drinks on the cocktail list, so my wife was well pleased!
How can the resort improve? In our mind they need to add to the selection of wine by the glass, or at least change them for each restaurant. And add a few more beers into the mix; offering a selection of a few local beers and Heineken is not good at a resort of this quality.
A last note about the time of year we went - it was mid-January and quiet at the resort. However, on the weekend the hotel was full and we had to queue to get into breakfast, wait ages to get a coffee, the juice bar was always running out … and suddenly we had a sense of what it would be like in peak season. Half of the guests were part of a corporate trip so they went off and did their own thing most of the day, leaving the pool quiet and peaceful. We always got a good pool chair, even when we strolled down at 1pm. But in peak season I doubt that would be the case, so seriously consider not going in the peak time, I doubt you will get the most from what is a fabulous resort.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andnowforthenews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Boracay Resort & Spa

Property: Shangri-La's Boracay Resort & Spa
Address: | Barangay Yapak, Aklan Province 5608, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Boracay
#4 Spa Hotel in Boracay
#4 Luxury Hotel in Boracay
#4 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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