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“Boracay's Diamond”

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Shangri-La's Boracay Resort & Spa
Ranked #4 of 146 Hotels in Boracay
Certificate of Excellence
Adelaide, Australia
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Boracay's Diamond”
Reviewed February 10, 2013

From the moment you step into the tiny arrivals area at Caticlan airport and are greeted by the Shangri-la rep, then whisked away to the air-conditioned Shang lounge area by the waterfront, where there is time for a refreshing towel and a cold drink before being escorted onto a high speed, dedicated shuttle speedboat (enclosed and with life jackets) … then the personal greeting when you arrive at the Shang’s personal pier on Boracay … yes, you know you are in for a special holiday at this resort.
We chose rooms in the north wing because we had heard the south wing got noise from the public beach. That would not have been a problem during the day, as most days there were fewer than 10 hotel guests on that beach and you would swear it was a private beach because it only has two hotels fronting on to it. Perhaps in the peak season it is a different story. They do have weddings there – but on the north side they hold outdoor functions for corporate groups, so I think it is on par.
Rooms are island chic. Think of woven mat on the polished wooden floor, textured wall finishes, marble bathroom and a large tiled balcony with soft, spacious lounge seats. Good size rooms, comfortable bed and furniture. Our youngest daughter discovered you can open the blinds in the bathroom and watch TV while having a bath (there are speakers in the bathroom).
The staff are a delight. 99% of them will go out of their way to assist you, greet you with a smile, ask if you need anything; it’s truly five-star customer service. The gardens are beautiful, the night lighting sublime, the pool is spacious and creative in its design, which means we always had an area ourselves.
It was cloudy almost every day we were there (nine days) and we had been worried about how cool it might be in January, which is winter - but the humidity is a warm blanket and it was always hot enough for the swimming pool. Most days we perspired profusely! On the one day we had clear skies for half the day, there was a cooling breeze. There is no doubt that the water is so much more brilliant when the sun is shining but (uncharacteristically for us), we didn’t feel short changed by the clouds because we had the feeling of being on a tropical island.
The resort filters and bottles its own water, which is sealed and provided to guests free of charge. There is a doctor and a nurse on duty and when we needed them for an ear ailment after snorkelling too deep, they were excellent. The resort staff also organised to buy the prescription “downtown” and delivered it to our room.
We like resorts that are large but not crowded and which are self contained. The thronging beach scene with touts, fake sunglasses and booming music is not our scene. The resort has a free shuttle service into D Mall, about a 10—15 minute drive. We missed the return shuttle most times and opted for a tricycle, which costs 150 pesos and the Shang representative at D Mall will organise it for you. There are a range of eating options. We tried them all. The first night we had pizza overlooking the beach. Lunch was usually a salad by the pool. Vintana, where you have breakfast, has a multi-national menu. The sizzling sisig was good; a bit salty but delicious. In this version they leave out the entrails! The top restaurant is Rima, an Italian restaurant with a wonderful setting above the trees high on the hillside; our entrees were superb but the main courses didn’t hit the mark. Our favourite restaurant was Sirena, which specialises in seafood but has other alternatives, including a first-rate pressed lamb confit. Each night they had a buffet in a different location, including the beach and under the palms. The focus is usually seafood. We did this one night under the palms when it was more focused on meat (our children are not big fish eaters) and it was well worth the investment. With a local band crooning, you have a wide choice of fresh seafood, pork belly, beef, lamb, marinated pork, curry, a noodle bar and an excellent variety of local and international desserts. As with other Shangs, the breakfast buffet is like a gastronomic United Nations where you are spoiled for choice. Try the ensaymada with ube (purple yam). The French toast freshly made is superb and you get good coffee (we always ask for strong).
Other points for consideration include: good spa as you would expect at a Shang; wander down and admire the wedding set ups and the sand carvings; good equipment for the snorkelling and kayaking; internet is included but speed is variable; prices are often what you would pay in a Western city (ie. not cheap but you knew that when you booked); and there are 48 drinks on the cocktail list, so my wife was well pleased!
How can the resort improve? In our mind they need to add to the selection of wine by the glass, or at least change them for each restaurant. And add a few more beers into the mix; offering a selection of a few local beers and Heineken is not good at a resort of this quality.
A last note about the time of year we went - it was mid-January and quiet at the resort. However, on the weekend the hotel was full and we had to queue to get into breakfast, wait ages to get a coffee, the juice bar was always running out … and suddenly we had a sense of what it would be like in peak season. Half of the guests were part of a corporate trip so they went off and did their own thing most of the day, leaving the pool quiet and peaceful. We always got a good pool chair, even when we strolled down at 1pm. But in peak season I doubt that would be the case, so seriously consider not going in the peak time, I doubt you will get the most from what is a fabulous resort.

  • Stayed January 2013, traveled with family
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Helpful?
1 Thank andnowforthenews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Manila
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 10, 2013

You could easily spend a day or two just inside the premises of this resort. Beautiful private beach (although the sand isn't as powdery as the one on the main beach at D'Mall area), beautiful pools and beautiful rooms. They also have a free shuttle service to D'Mall which is very convenient. Staff was friendly and service was good. Rooms were very spacious and clean.

Tips: Reserve a cabana at the Solana Restaurant for sunset watching as it gets fully booked fast. Or visit after dinner, like what me and my husband did! (Some photos of how it looks at night: http://bit.ly/11M4f0d) Another tip: during the morning, when they're not as busy, ask if one of the buggy drivers can drive you around the resort and give you a tour! It was nice to see how the different villas looked!

Only complaint (which is a minor one) was how during breakfast, there didn't seem to be enough waiters for everyone. We asked three different waiters for our water to be refilled but nobody came: I guess they were all too busy (so we just went up to the juice bar)

Enjoyed my stay so much, I didn't want to leave!

Room Tip: The Deluxe Room, cheapest of all their rooms, is already huge!
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  • Stayed January 2013, traveled as a couple
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Helpful?
Thank SheenaLovesSunsets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 8, 2013

We stayed for 5 nights at the Shangri-la Boracay. We originally booked a loft villa but we decided to have a look at Villa 13, a 2 bedroom villa with a large pool and private beach access. Once we had seen it, we immediately took it and absolutely loved it.

Shangri-La Boracay is large and there are a lot of guests, however, by staying in Villa 13 we got a totally different experience. It was like we were on a private island with the 5 star service that comes from the Shangri-La.

The food was great. The gym was massive and always very clean. Everything was perfect.

I would highly recommend it and will definitely be back.

Room Tip: Villa 13 is the best! if you're after a 2 bedroom villa with a large pool and private beach acc...
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  • Stayed January 2013, traveled with friends
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Helpful?
Thank Emmafivestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 5, 2013 via mobile

We stayed there once when the resort had just opened. We were impressed by the pampering and assistance we got from the staff. And if one is looking for a place to stay in Bora which is quiet and serene but not at the popular White Beach, then this is the right resort.
However, for us who had been regularly going to Bora, we yearned for the vibe and atmosphere in White Beach, which we reached only after taking the resort shuttle to D'Mall.
We also did not enjoy the food that much. In fact, it was quite pricey. But worse than that is the massage at the Chi Spa. Totally overpriced.
I don't think we are staying there again when we go on our yearly trip to Bora.

  • Stayed February 2013
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Helpful?
1 Thank Giljing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
1 review
Reviewed February 4, 2013

I heard about shangri-la boracay from this website: http://weekendhobbyist.hubpages.com/hub/Top-5-Best-Hotels-in-Boracay and I have stayed in all the hotels that he has suggested. However he was not kidding that Shangri-La was on top of the list. This place is simply amazing.

The only bad thing that I could think of when I stayed in Shangri-La boracay was that I had to leave and go home. This place is amazing. Great private beach. Overlooking private cottages. Personal pool on a veranda looking towards the pristine white sand beach and sparkling blue water. Some of the high class Villas also come with a personal butler and a personal chef as well. The staff is very kind and accomodating, sometimes you don't even need to ask and they are there ready to lend a hand. My hat's off to the well mannered staff of Shangri-La they really know how to make a person feel special.

Each room comes with a nice window veranda with day beds perfect to laze around in the heat of the tropical sun and the cool breeze of fresh ocean air.

If you've been to Boracay before and stayed on the long stretch of white beach - you have to try Shangri-la at least once. It is a totally different experience.

However that is coming from me who enjoys a leisure travel more than the hustle and bustle of a pumping night party scene. No. For me what really got me hooked to this hotel was it's beauty and relaxing ambiance. Stress just magically flows away from your body - don't forget to try Chi Spa - that was a privilege to say the least.

Amazing. Me and my family enjoyed our stay and would do it again in a heart beat, vacation time taken into consideration of course.

I hope you take my advice and book here. You will not regret it.

  • Stayed October 2012, traveled with family
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Helpful?
Thank Liam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 3, 2013

This resort is amazing and we decided to stay our final night here in Boracay. We got an early check in and were picked up from our first hotel. From the first minute to the last minute every thing was exceptional. The private beach is absolutely beautiful and not crowded at all, but the waters are not shallow, like White Beach. Our room was excellent and the rain shower and water pressure it had was unreal. A bit pricey to stay especially if you book last minute, but worth it.
When we departed at 6am from their private jetty via their high speed boat service was excellent and there was a representative at every point greeting us and looking after us even when we got to Kalibo Airport.

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
Thank NectaandChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guadalajara, Mexico
Level 6 Contributor
122 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed January 31, 2013

Now although i did not stay at this resort I did go looking for some beach and cocktails. We finally got there around 4pm went down to the beach only to be told we could not use it unless we brought a day pass and they close the beach area at 6pm. The day pass was $70 which for 2 hours. They refused to negotiate even though there was a big group of us who were quite willing to buy food and drinks. Not impressed at all

  • Stayed November 2012, traveled on business
    • Value
    • Service
Helpful?
7 Thank chakstoneboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Boracay Resort & Spa

Property: Shangri-La's Boracay Resort & Spa
Address: | Barangay Yapak, Aklan Province 5608, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Boracay
#3 Luxury Hotel in Boracay
#3 On the Beach Hotel in Boracay
#3 Spa Hotel in Boracay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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