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“I will certainly be back with my family...” 5 of 5 bubbles
Review of Shangri-La's Boracay Resort & Spa

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Shangri-La's Boracay Resort & Spa
Ranked #5 of 150 Hotels in Boracay
Certificate of Excellence
Canada
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“I will certainly be back with my family...”
5 of 5 bubbles Reviewed September 22, 2012

Surpasses everybody's expectation. The service was superb, food in the hotel area was so-so but fine to eat. The shuttle bus that goes back and forth from the public beach area was on time. We loved the play area, there's pool table, ping pong, basketball arcade, and a BIG childrens playroom. That's why i love the hotel, my toddler and baby who are allergic to swimming pools chlorine, enjoyed the private swimming pool that is 70% salt water. They will fetch you from the airport and will assist you until you check-in your luggage. Amenities are L'Occitane, the toilet was so nice, nobody wants to get out of the hotel anymore. Perfect relaxation.

  • Stayed April 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JCO725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,635 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (541)
Date | Rating
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English first
Hong Kong, China
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 17, 2012

This hotel is wonderful. It surpassed my (high) expectations. The service is above and beyond any other Shangri-La I have ever stayed. The grounds impecable. The rooms breathtaking and the views and pool/beach were glorious.
We traveled with a 4 year old and new born. Super child friendly in every aspect.
Food and Beverage is the only area that needs improvement. However, we were never dissapointed. Breakfast (included in the price) was insane- soo much delicious food to choose from.
Tip- for kids-bring a long sleeved shirt and socks to enjoy the wonderful playroom. Also, check out the daily activities for adults-wonderful excercise classes and personal training-
The staff from the lifeguards to the waiters to the GM are all on their toes, genuine, friendly and go the extra mile for the guests.
We had a spectacular vacation.
We stayed 5 nights-left once to check out the White Beach area, but could have never left the hotel and been fine. Expensive-but worth it.

Room Tip: The staff made up a small pull out sofa for our toddler-complete with mattress topper and towel anim...
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  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KRGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gibraltar
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 16, 2012 via mobile

Had an intense few weeks working in Manila and decided to shut down and head for the islands. Boracay was exactly what was needed, again a top notch setup from the Shangri-La chain. Beautiful room overlooking the sea, lovely beach, very secluded from the manic not-so-nice Boracay strip. If you need a weekend to relax go for it. Restaurants are ok and over priced, considering you are staying on a resort it could do better. Pool was very busy and we went off season, not ideal...for the price you pay I would expect less occupancy. Staff was friendly as always.

Stayed July 2012, traveled as a couple
Helpful?
1 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manila
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 14, 2012

travelled with 2 kids. stayed there in november 2011.

from the time you step out of the airport, you are well taken care of.
the hotel has a separate waiting area outside the airport, and a separate speed boat to take you to hotel. when you arrive at the hotel dock, the hotel manager is there waiting to greet the guests. finally, the concierge who accompanied us to the airport when we were about to leave managed to get us on an earlier flight so our waiting time was cut shorter.

the sand is not as nice as station 2, but beach is quiet. perfect if you are looking for a short nap and a lazy afternoon. there are two beach areas, we chose to stay on the longer more isolated side, however it is a five to 10 min walk to the pool area.

facilities for kids - the play zone was fun for the kids,with it's giant slide. remember to bring socks and wear long sleeved shirts.

breakfast - they had food that kids can choose from. room service was excellent.

shuttle service to D'mall is okay - despite what i read from the other reviews. there were always enough space on the shuttle and there was a staff at the end of D'mall with a signboard of hotel. you will pretty much know what time shuttle will be back.






rooms -

  • Stayed November 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank chchchchch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
146 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 bubbles Reviewed September 13, 2012

If you want to stay in boracay but not get bothered by the busyness of the crowd, this is the perfect place to relax. I spent 3 days simply relaxing by the poolside and the beach at the Shangrila boracay resort and spa. One of the best vacation experiences ever. The facilities are good- the pool is big and slightly warm. The beach chairs are prepped the moment you get there. The room was spacious, the toiletries were impeccable. The breakfast buffet had a great selection. Most of all the service of the staff was at its finest. From the moment we checked in to checkout, the staff were friendly and efficient. I left my goggles in the poolside without knowing it and the security staff promptly returned it to me before i left the hotel. Then my friend and I got left behindby our private bus transfer on the way back from caticlan to kalibo airport because we were delayed by the rough waters and Shangrila's staff did not only got our money refunded but also made arrangements for our own private van to Kalibo where one of their staff met us and breezed us through airport's security, check in and delivered us all the way to the boarding gate. Talk about service deluxe. We also tried their restaurant- rima which was another great experience. The food was yummy and the chef even sent over some chocolates and cookies for desserts. They had a golf cart waiting for us after we ate to bring us back to the room. This is one of those hotels where I simply cannot find anything to criticise. I wish I could have stayed longer.

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RunnerJaime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 10, 2012

We had an overnight stay here on the eve of our 11th year Anniversary and I must say, it was heaven on earth! We stayed on other resorts before and after our stay in Shangri-La so we arranged a pick-up and drop-off near the resorts where we stayed. Service deluxe! Upon entering the "compound" where the resort was located, we immediately told ourselves that we are to go back there. The staff were amazing, ever helpful and are at your service at all times. 5 star service for a 5-star hotel, indeed. The view in the room was simply amazing! We got a Deluxe Seaview Room in the Timog building, located on the 5th floor and the view of the beach was just right that no trees were covering the view. Make sure that you have dinner at Solana to experience a breath-taking view of the sunset while sipping cocktails on a cliff-cabana. Must try the Catch of the Day (have it grilled), Bacon wrapped Chicken with Mushroom Gravy. Both were very good. Equally good was the flourless chocolate cake. Breakfast at Vintana were also very good. You have a lot of different choices, plus, a designated Korean food area for Korean food lovers. A real paradise for beach lovers! :)

Room Tip: Seaview rooms have very good views!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lilacat931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai Region, China
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed September 10, 2012

We recently returned from a four-night stay at the Shangri-La Boracay. However, before we booked the hotel I was looking at reviews and wanted to know the answer to one question: Is this hotel worth the price tag?

CONS:
- Food: The breakfast, although beautifully presented did not taste as good as it looked. They really cater to their Asian guests (understandably so as there were few western guests at the hotel) meaning that there is a lot of Korean, Japanese and Chinese dishes. The real issue however isn’t what they are serving but the quality of the food: there wasn’t anything I looked forward to trying again the next day. The ice-cream was stale (had that icy texture). The day we arrived the cream with the pancake had either been sitting out too long or had been expired. The final day we found a bug indented into our mango fruit slice. When I pointed out the bug the waiter he took the plate away with a quick apology, and I never heard back from anyone regarding the incident again.
- Service: It was just OK. When you’re paying 5 star prices you want to experience 5 star service. The first day upon lounging at the pool we found the service to be at its best because we had given a couple of tips here and there. However, as our tips were more random, the service started to decrease. There is a service to tip ratio, which is fine in places like America, but not something you want to deal with in Asia. By the last day I found myself having to walk to the bar to receive my bill where as other days it was delivered to me. More on this later.
- The rooms are nice, but we found mold along the bathroom shower. Simply unacceptable.
- Paying for amenities: We were very excited about the fact there was a tennis court, but we were shocked that we would have to pay 1,000 pesos for the privilege. As previous commenters have mentioned, snorkeling gear, and other activities all come with a cost. It would be so much more enjoyable if they were included in the price.
- Prices of cocktails: They are 3 times what they are in the center of town. Perhaps reasonable for westerners who are accustom to western prices, completely unreasonable to those of us who are accustom to Asian prices.
- Shuttle service into the main area: If you didn’t arrive 20 minutes ahead and put your name down on the list you could potentially not make the shuttle. Although the shuttle leaves every hour (during off-peak season) if you arrive on the hour you might have to wait until the next hour before another shuttle will arrive. This happened to us a couple of times, but thankfully the concierge called another van for us. The ride is about 18 minutes.
- A clear offering of what the hotel had to offer was never presented to us. Upon check-in we were told there was an outdoor BBQ 3 times a week. We were so excited about this, and had planned to attend. We were then informed that it wouldn’t be happening and that they would let us know if it were ever going to happen again. Well, we were never contacted again. However, we were really disappointed when we went out to the beach to have dinner and found a family enjoying a private outdoor BBQ. An alternative we would have loved to indulge in, but never was presented to us.
- Turndown service: bookmarks. We received a bookmark each of our nights. We enjoyed the Shangri La quotes, but not sure how useful 4 bookmarks are to someone who does most of their reading on an iPad.
- We experienced some unexplained noise in our rooms around 11:30 at night. The hotel did have it sorted promptly.
- They should offer one hot Jacuzzi for those of us who like to enjoy evening dips when it’s a little cool out.
- Rainy season potential guests: things really aren't up to speed at the hotel during this time. As mentioned things were closed down, even when it wasn't raining outside.


PROS
- As other guests have commented, the airport pickup on the speedboat is simply divine, especially if you’re lucky enough to have the boat to yourself.
- We booked a garden view room but received a sea view room, and it was definitely appreciated. If you’re going to be spending some time relaxing, the nice view really cemented that vacation feel.
- Free WIFI in the room. It was pretty speedy too, very convenient!
- Nice to have the privacy and private beach.
- The pools are beautiful and well maintained.
- The beach is nicely maintained.
- The lobby and other areas look better than they do in their pictures online.

The place didn’t have a positive feel—there felt like there was an underlying tension amongst the staff. Overall, the hotel didn’t leave me wanting to return (and I probably won’t). At present, I don’t think it is worth the price-tag, but the hotel has a lot of potential.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank TheGabtrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Boracay Resort & Spa

Property: Shangri-La's Boracay Resort & Spa
Address: | Barangay Yapak, Aklan Province 5608, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Boracay
#4 Luxury Hotel in Boracay
#4 Spa Hotel in Boracay
#4 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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