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“spectacular resort and service”

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Shangri-La's Boracay Resort & Spa
Ranked #4 of 151 Hotels in Boracay
Certificate of Excellence
Reviewed March 15, 2011

What could we ask for? everything that we been expecting for was been fulfilled by the wonderful services from the top down to the bottom management, the resort itself was truly paradise and amazing to stayed on. The resort was very clean, and so smell awesome. Every single staff will give you a very nice smile and always ready to help you what ever you need for, that makes our day happy. I booked 1 pool villa, and 1 ordinary twin room, both rooms was so lovely, and you gonna drop your jaw once you been here, "to see it to believe".
We been to other resort, which i want to see how it looks like, from boat station 1 to boat station 3,
Oh my God, i just want to go back straight ahead to Shangrila......... So im glad i booked in a wonderful and right resort, and we are definitely coming back here in future. Because we want to be pampered again and treated as like Prince and Princess......

  • Stayed: March 2011, traveled as a couple
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Thank 32Ellabella8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,251 - 2,257 of 2,897 reviews

Reviewed March 13, 2011

I am a travel agent and have been fortunate to stay in a number of very nice properties, if you are after something a little out of town (about 10 - 15 minutes) this is fantastic. There is really nothing you can fault about it beside not being walking distance to town. There own beach is still really nice, not quite as nice as out the front of discovery shore but much more private with some snorkling areas. Kids club facilities are fantastic would go back in a heart beat. Borocay is great alternative for those who are over the shopping of places like Phuket and Bali but still want the beach and a bit of night life.

  • Stayed: February 2011, traveled on business
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1  Thank bwillo24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2011

From the moment we landed in Caticlan airport, this resort took excellent care of us. They picked up our luggage for us from baggage check while we waited in the car, whisked us off to a private lounge before taking us on a private speedboat to the resort. The resort is spectacular, and everyone is both pleasant and very helpful. The resort has two beaches, one which is completely private, and another that conencts to a public beach but is very quiet. The resort is not on the main beach of Boracay, White Beach, which is a short ride away, either by the free shuttles, or by the local motorcycle taxis, the tuk tuks. But there is very little reason to leave this paradise other than for some local color, considering everything you could want has been thought of.

Stayed: February 2011, traveled with family
Thank Grufnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2011

Every little detail of our stay at the Shangri-la Boracay was well taken cared of. We stayed in a villa and we had a very thoughtful butler who would appear immediately to provide our requests. We had yummy snacks and fruits in the room, a Nespresso machine and free flowing soft drinks.

Other staff members we encountered also offered assistance. The attendants at the Adventure Zone were very patient with my kids and accompanied them through the obstacle course and slide. I was looking for the bar overlooking the ocean and someone escorted me until I got there.

I have stayed in resorts in Hawaii, Australia and Bali but none compared to the hospitality of Shangrila Boracay. I don't have to travel far from Manila to get a fabulous beach/resort experience. It was also priceless to see my kids splashing around our private villa pool and shriek with sheer joy. I will definitely bring my family back there next year.

  • Stayed: February 2011, traveled with family
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Thank xrpadilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2011

We were given a wonderful guest relations person in the name of Spar Cosme assigned by
the GM of the hotel. He picked us up from the boat dock and drove us to our room and around the hotel grounds. He even showed us one of the specialty villas reserved for us
but elected to stay in our original reservation. The breakfast buffets were something to look
forward to in the morning and were so filling that we really did not have to eat lunch afterwards. The beach was so private, very few guests were there, waves were gentle. We ordered like a mojito drink, but did not taste like one. We had lunch in one of the cabanas of the Cielo Restaurant; shrimp cocktail, shrimps were only 3 and quite small;
club sandwich was alright, service was a little slow, though. Selling points of this resort:
exclusuvity/privacy, politeness of staff, location, free transport to town, Chi spa and health
club. Needs improvement at the Alon Bar /Cielo Restaurant as far as length of time waiting for food and drinks to come. Would recommend having some form of entertainment at the lobby area in the evenings, say a piano bar. This will make guests stay in the resort instead of going out to town.

  • Stayed: February 2011, traveled with family
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Thank newyorker2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2011

First, the hotel opened in mid-2009, so any comments of the hotel being tired are off base.

Located at the very tip of the small island, you are certainly isolated from the town of Boracay. While some might want to go visit the main town, we found it a bit of a miss. The beach is very nice however.

The Good:
- The scuba diving
- The Gym
- Pool Area
- Rooms (see below)

Items to consider
- Not all rooms are created equally. you want to be on the left side of the resort or in a bungalow. If you can swing it, you really only want to be in a Bungalow
- really is a family resort: If your looking to get away from the kids, (your or others), this isn't your place. The hotel has a massive multi-level play area/day care facility. Making it a perfect location for a family.
- Private beach is small, so there isn't much seclusion.
- two biggest guest segments are Russians and Koreans.

  • Stayed: January 2011, traveled as a couple
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2  Thank Yetis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2011

This was our first experience of the Philippines and if you never see anything else you wont leave disappointed!
From the second you land (make sure you fly to Caticlan Aipport) you are greeted with some of the friendliest people I’ve ever had the pleasure to meet.

It’s a great touch arriving at the hotel via speed boat to their own private pier, and upon docking each group was met by their own member of staff for check in, which was when we found out we’d been upgraded to a Tree top Villa, which is probably the nicest room I have ever staying in, certainly no room has been able to deliver a better view!!!
We were also given our own personal butler, and while people may say you would expect the service to be exceptional if you have a butler, getting that personal touch right without being intrusive is a skill and our butler, Gil, did that perfectly.

The island apparently has zero crime and I can see why as there are numerous security staff on 24hr patrol of the Shangri-La and this also something they manage to achieve in a very un-intimidating way by employing great people.

The food in the resort is great, especially in the Italian restaurant where the chef will come and personally greet you and walk you through the menu, as well as tweaking any dishes or creating something off menu so long as he has the ingredients.

There is a private bay which really is the picture post card of white sand, and the clearest sea i have ever seen (I’m not a massive fan of swimming in the sea but it was so beautiful here I couldn’t get enough of it).

I’d definitely recommend a venture into the centre of the island for a stroll along White beach and look around the bars and shops in the D Mall area, and the Hotel offer free shuttles service ever 30 mins (though again I’d recommend coming back via tricycle which is the main mode of transport on the island, and very cheap).

We stayed 4 nights in what was our 4 week honeymoon around Malaysia & the Philippines, and I can safely say that this was the one place I just wished we’d had a bit more time........it’s a long way to go from the UK but i really do recommend you make the journey.

  • Stayed: February 2011, traveled as a couple
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2  Thank Clappo52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Boracay Resort & Spa

Address: | Barangay Yapak, Malay, Aklan Province 5608, Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Malay > Boracay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Boracay
#3 Luxury Hotel in Boracay
#3 On the Beach Hotel in Boracay
#3 Spa Hotel in Boracay
Price Range: $410 - $1,129 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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