Actually i have do planing to stay this hotel which are good reviews from tripadvisor! BUT is really SUPERB bad service are provided by this hotel! on 9th May, I have email to their hotel to inform that looking to make the reservation, but is no any reply from them after 3days, so i decide to make the internation call to check about the hotel availability, but the hotel just only give me the another email address and inform me that their internet system down??!! (their website still can able to book online, is that really system done or just looking to ignore their wrong??? ) after i get the new email, so I have try to email to the email address : firstname.lastname@example.org and only can get his reply after 2 days and inform me the room are available but i have to contact with another email which refering to the General manager Ms Meg Genio, but I really don't know what is their service are provide to the guests?? I patient to waiting her reply after email sent, and I just try to believe that the person who's are mj (email@example.com) to inform me the room are still available, but unfoturnately, after whole day wait the hotel General Manager reply (no reply at all!!) , i noted that the room already fully book with refering their website!!!! Is that the service are provided by this hotel which are good reviews from tripadvisor???? Just know to ignore customer email and also even didn't inform the guests if the room already fully book????!!
I been many hotel before even 2-3 star hotel, but I really never get the service like those stupid service provided like Boracay sands hotel!
Btw I should feel lucky, because I still haven't book this hotel yet, unless better that after book will facing those bad service from this hotel! I think i will spoil my holiday trip if been book this SUPERB bad service hotel!
Anywhere behave yourself and think twice before make any reservation from this hotel because they won't care about the guests who's are looking to stay their hotel
- Official Description (provided by the hotel):
- The Boracay Sands Hotel is located at Boracay Island, Philippines. Boracay is a tropical island located approximately 315 kilometers or 200 miles South of Manila, the capital of the Philippines, and 2 kilometers off the northwest tip of the island of Panay in the Western Visayas region of the Philippines. ... more less
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- TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Cancelon, Agoda, Booking.com, Travelocity, TripOnline SA, Hotwire, HotelQuickly and Travel Book Philippines, Inc. so you can book your Boracay Sands Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.