Property is large and a bit tired. Room was spacious and clean. Some areas are under refurbishment, so maybe that will make the facilities better, but the key thing is that the STAFF need refurbishing. As noted in other reviews everyone is very nice and polite, but completely disorganized. Seems there is no training - you get conflicting policies based on who you deal with. Even small and basic things like availability of towels for the pools and beach is not only poorly organized, but I was made to feel that providing towels was a burden on the hotel instead of a fundamental service. Beds poorly made (blanket under the sheet); check-in process totally confused - all point to bad procedures and inadequate training of staff. No matter how friendly and genuinely helpful they want to be, overall effect is not very competent.
This could be a nice hotel and at a great location, but until they fix the fundamentals of servicing guests I would not recommend.

This resort was probably special back in the day but has grown tired. However, there are some areas under renovation so maybe in the future it will be nicer. The staff is so friendly but NOBODY knew anything about anything. I wanted to rent a Kayak and that process took over an hour. I arranged a car to pick me up to go back to the airport and the front desk changed my pick up time to 30 minutes later and never called me, so I waited hoping not to miss my flight. There were many more examples but the staff really didn't have a clue! I will say great things about Gilbert down at the beach. He organizes beach activities and does a great job. Breakfasts were very good and had many things to choose from.