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12 - 17 of 188 reviews
Reviewed February 19, 2019 via mobile

I am reviewing their lunch buffet which we found to be disappointing. The beef lengua
dish they served was mixed in with other cuts
of meat which were tough. The appetizers were not appealing at all. Desserts tasted stale and old. Would not be back a second time. There
are lots of other places to consider.

Date of stay: February 2019
Trip type: Traveled with family
1  Thank peeboh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2019

My boss and I had a short trip for work in Boracay Island and we stayed in this hotel/resort. The resort itself is vast, we didn't know where the front desk was so we ask a staff to assist us. Our room was far from the beach front and restaurant and it took at least two times to memorize the way to get to those areas. Our room was spacious and breakfast was good. During our stay, some parts of the hotel/resort were being refurbished at the same the Boracay Island was undergoing rehabilitation.

Date of stay: October 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Hailey M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2019

Property is large and a bit tired. Room was spacious and clean. Some areas are under refurbishment, so maybe that will make the facilities better, but the key thing is that the STAFF need refurbishing. As noted in other reviews everyone is very nice and polite, but completely disorganized. Seems there is no training - you get conflicting policies based on who you deal with. Even small and basic things like availability of towels for the pools and beach is not only poorly organized, but I was made to feel that providing towels was a burden on the hotel instead of a fundamental service. Beds poorly made (blanket under the sheet); check-in process totally confused - all point to bad procedures and inadequate training of staff. No matter how friendly and genuinely helpful they want to be, overall effect is not very competent.
This could be a nice hotel and at a great location, but until they fix the fundamentals of servicing guests I would not recommend.

Date of stay: December 2018
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
Thank m5anmiguel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2018

This resort was probably special back in the day but has grown tired. However, there are some areas under renovation so maybe in the future it will be nicer. The staff is so friendly but NOBODY knew anything about anything. I wanted to rent a Kayak and that process took over an hour. I arranged a car to pick me up to go back to the airport and the front desk changed my pick up time to 30 minutes later and never called me, so I waited hoping not to miss my flight. There were many more examples but the staff really didn't have a clue! I will say great things about Gilbert down at the beach. He organizes beach activities and does a great job. Breakfasts were very good and had many things to choose from.

Date of stay: November 2018
Thank Mike M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2018 via mobile

We have spent 10 days here and it has been fantastic

Sure there is some construction work going on but it didn’t effect our stay and was done during the day when we were at the beach and we hardly noticed it to be honest it was not an inconvenience at all

The location is great rooms are big and modern breakfast buffet was vast and had good variety as we were here for 10 days we found the selection great .

The best thing about this place is the staff I have travelled the world and have never been to a place where all the staff are so polite so helpful and cheerful nothing is too much trouble and walking to breakfast you will get a hundred good morning sir from each staff member

They are he lifeblood of the business and made our holiday very memorable


Great location
Great staff
Spacious rooms
Restaurant selection
Great value for


Rooms in the older section a bit outdated

In all a very memorable holiday

Date of stay: November 2018
Trip type: Traveled with family
2  Thank rodneyp609
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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