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“Ardent Hotel! Damn Cheaters!” 1 of 5 bubbles
Review of Ardent Suites Hotel and Spa Inc.

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Ardent Suites Hotel and Spa Inc.
Ranked #42 of 47 Hotels in Puerto Princesa
Yokohama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Ardent Hotel! Damn Cheaters!”
1 of 5 bubbles Reviewed January 30, 2009

Well, this happen on the after of January 22, 2009. I get along with my Filipina friend and this is our first time to stay in this hotel..

we thought that our experienced will be great but it happened the other way around..

we supposed to have a tour in the morning at the subterranean cave, we trusted the hotel so we left all our belongings specially some of our pocket money inside the hotel knowing that it will be safe there. Unfortunately, we lost the key inside the room, so we are comfortable that are belongings and some money were still safe at room but we found out when we got back, Y35,000 equivalent to Php is P18000, our money were stolen!

Knowing this we call for assistance, we acknowledge their assistance in calling for an investigator, but we found out that this investigator is just a poser, they just created a story that our money were not lost and no fingerprints were found!

[--] all of them, they are the one who is holding the key how come that our money were lost! so sarcastic!!

They are all cheaters!! beware to all tourists out there who will stay at this hotel!!

-A friend who cares

  • Liked — nothing at all!
  • Disliked — nothing at all!
  • Stayed January 2009, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank machanuchida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArdentPalawan, Manager at Ardent Suites Hotel and Spa Inc., responded to this review, February 3, 2009
First of all, we are very sad about this review for it has left a bad image on our hotel. We dedicate ourselves to make our guests feel at home and secured with our accommodation but being called a cheater without any proof is an exaggeration and degrading to us.

I stand on behalf of the company. With all sincerity and honesty, i stand only by the truth. This incident is an isolated one. This matter has been brought to the management immediately upon the report of the guests. We immediately called for an investigator at the Philippine National Police and had the case blottered. Unfortunately, the evidence to their accusation cannot be established. Moreover, the investigator was not a poser nor we made up story. We wouldn't be staking our name to the police and the risk of exposing it to the media.

We do ensure security, and as friendly advice to our guests we have a hotel policy that valuables may be kept at a safety deposit box in our front desk to to keep them safe and to prevent other illicit happenings between the guests and their companions that are beyond our control.

We are sorry for what have happened but we know that we have exerted all efforts we can to settle the issue.

- The Manager-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
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    9
    13
    5
    2
See reviews for
6
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4
5
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
vancouver
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 29, 2008

My husband and I stayed at this hotel 4d/3n during my vacation to the Philippines. I've always wanted to visit Puerto Princesa so I looked it up in the internet. Did a little research and found Ardent suites. I was impressed by their website and the fast reply to my inquiries. The price was reasonable but didn't include meals which I didn't mind because I prefer to try out restaurants anyway. The location is perfect because it's walking distance to almost everything you need and since it's not secluded like other hotels, it is not scary to walk out at night. It's right by the main road but the place is quiet. The staff are the best, very helpful,friendly,respectful and accommodating. the place was very clean and the food in their own restaurant was great. I especially loved the Naso Goreng and the pancakes.Over all I would definitely recommend the place to friends and/or relatives. More power to Ardent Suites.

  • Liked — THE STAFF AND THE CLEANLINESS
  • Disliked — NOTHING. EVERYTHING WENT GREAT DURING OUR STAY
  • Stayed November 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mitchikoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ardent Suites Hotel and Spa Inc.

Property: Ardent Suites Hotel and Spa Inc.
Address: Junction 1, National Highway, Puerto Princesa, Palawan Island 5300, Philippines
Location: Philippines > Mimaropa > Palawan Province > Palawan Island > Puerto Princesa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #42 of 47 Hotels in Puerto Princesa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ardent Suites Hotel and Spa Inc. 2*
Number of rooms: 22
Official Description (provided by the hotel):
All rooms are equipped for guests' convenience. It is fully air conditioned, with hot and cold shower, cable TV, and has intercommunication system. Be relaxed and feel the convenience of a home! ... more   less 
Also Known As:
Ardent Hotel Puerto Princesa
Ardent Suites Hotel And Spa Inc. Palawan Island/Puerto Princesa

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