when i placed a reservation over the net, they were very prompt in responding. unlike some of the hotels which requested 100% deposit to book the tour package, they only asked for 50%. the hotel is new, very near to the airport (walking distance) and the city (since the city is so small). the hotel staff are all very young (a little bit lack of experience), very friendly and polite. rooms are small but very clean. the rooftop restaurant is a nice place for drinking.
during one of the days of my stay, we had to move out early in the morning for the underground river tour. the hotel reception told us that our breakfast would be packed for us but the promise was broken. we ended up eating cup noodles on the tour bus. when we were back in hotel, i complained to the reception about this and i got some very ignorant smiling faces but no explanation no apology.
another of my stay, we went snorkeling at honda bay. when we were back in the hotel, we were surprised to found out that our room was not tidy up. again, when i complained at the help desk, all i got were those ignorant smiling faces again.
despite the careless mistakes they made, we quite enjoy the stay. since all the staff are so young, i think they need some time to gain experience and improve on their service. so if anybody is looking for a low budget accomodation + travel package, i would still recommend ipil.
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- Also Known As:
- Ipil Suites Puerto Princesa Palawan Island