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All reviews one night stay el nido the hotel staff front desk staff free breakfast tour company modern hotel palawan trip would stay here again front office enjoyed my stay rooms are clean cable tv underground river banks wifi airport
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Reviewed January 22, 2019 via mobile

This hotel's location is ideal, in the Citi center, close to the Airport,big shopping malls, eateries are just 5 to 10 walk away, money exchanger, laundry downstairs. Complimentary breakfast, wifi are good, and to top it is the Complimentary Airport pick up and drop off service. A little advise, ask for rooms 311 to 316,305 with no loud noise from a disco bars nearby. The front desk staff specially Ms Jennifer is very helpful.In fact all the staff is always cheerful,polite, helping. My room number. 316.

Date of stay: January 2019
Trip type: Traveled solo
Thank Shriram T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empires2017, Front Office Team Leader at Empire Suites Hotel, responded to this reviewResponded January 24, 2019

Dear Mr. Shriram T.

Thank you for your heartwarming review, We are thrilled to receive such an amazing feedback. we ethos is to serve our guests with warmth and professional service that everyone deserve.
Thank you so much for your recommendation and rest assured we have shared your praise with the whole team.

We will be looking forward to welcome you soon again.

Thank you,

Sincerely Yours,


Jennifer Vega
Front Office Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2019 via mobile

I stayed 3days in this hotel.
It is located in downtown, so you can enjoy various places like Tiki bar, Jolibee, McDonald, SM mall, etc.
The hotel was perfectly clean, the staff was very kind. You can ask them anything about your travel.
Also, there is a travel center in the hotel. You can get information about tour program or local information!
I would like visit this hotel again when I came back to the Puerto Princesa

-Korean-
푸에르토 프린세사에서 가장 활성화된 위치에 있는 호텔입니다. 주변에 졸리비, 맥도날드, 세탁소, 티키바(현지 클럽)가 있으며, 쇼핑몰인 SM몰까지는 걸어서 5분 정도 걸립니다! 호텔직원은 친절하고, 깨끗한 호텔입니다! (엘리베이터도 있습니다)
입구에는 무장경비원이 상주하고 있고, 호텔 1층에 은행이 위치해 있어, 은행 무장경비원도 24시간 상주합니다.
조식 또한 7:30부터 10:00까지 여유롭고, 다양한 메뉴를 선택할 수 있어 좋았습니다.

Date of stay: January 2019
Trip type: Traveled solo
Thank Topher_Bae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empires2017, Front Office Team Leader at Empire Suites Hotel, responded to this reviewResponded January 5, 2019

Dear Mr. Topher,


On behalf of the entire team of Empire Suite Hotel, I would like to thank you for your generous review about the hotel and your time sharing with us your recent experience here. We are very happy that you enjoyed all elements of your stay as our guests’ comfort and convenience are foremost in our minds.

Each everyone of us are committed to providing you wonderful experience when time you return. Thank you for choosing to stay with us and nothing would give us greater pleasure than to welcoming you back soon.

Thank you once again, and we are wishing you a great start into 2019.

Sincerely Yours,

Jennifer T. Vega
Front Office Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2018 via mobile

very friendly staff and accomodating
thank you for your warm welcome for me and my wife. Its our last day of stay in the hotel and we are very happy on their service also the buffet breakfast is good and yummy

Date of stay: December 2018
Trip type: Traveled as a couple
Thank 1208jmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empires2017, Front Office Team Leader at Empire Suites Hotel, responded to this reviewResponded December 19, 2018

Dear Valued Guest,

Thank you very much for your kind words, and for highlighting the room set up that we prepared, And the Friendly service you received from our team. We are very happy to hear that you enjoyed your stay. We look forward to welcoming you back and for choosing Empire Suites Hotel as your second home here in the Philippines.

Thank you again for electing to stay with us and for recognizing our service quality.



Sincerely Yours,


Jennifer T. Vega
Front Office Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2018

Great location just a few minutes from airport, right smack in the main road of the city center where most transport routes pass (we just commuted to all the tourist spots, great money saver). facilities clean and neat, with elevators, and we appreciated the complimentary airport transfer. Staff are very professional and accommodating. Just one thing: no toothbrush/toothpaste in the lavatory; but not to worry, we just purchased from a 24-hour convenience store just downstairs. So this place has just about anything you'll need from a hotel: convenience, accessibility, comfort. Will I recommend to other travelers? For sure.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank scarab579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empires2017, Front Office Department Head at Empire Suites Hotel, responded to this reviewResponded December 1, 2018

Dear Valued Guest,


We truly delighted that you enjoyed the Empire Suite Hotel! We appreciate your fantastic feedback and your kind words will be celebreted with our team.It will take pride to all of us to continue in giving outstanding service to every guest, and we're overjoyed to receive your compliments and appreciation.


Regarding the toothbrush/toothphaste we will make sure to take down note all you have mentioned, and next time you visit us please feel free to contact us, at your earliest convinience.

Thank you look forward to welcoming you back in the nearest future.



Sincerely Yours,

Jennifer T. Vega
Front Office Department Head

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2018

Everything in this place is great. Super friendly and accommodating staff who always have smiles on their faces each time I approach them. Superb service from housekeeping and restaurant. Perfect location. Couldn't ask for more. If I come back to Palawan, I'll stay here again.

Date of stay: November 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank darlynfajardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empires2017, Front Office Department Head at Empire Suites Hotel, responded to this reviewResponded November 29, 2018

Hi Ma'am Darlyn F. Thank you for leaving us such wonderful review, We are glad that you and family loved our services,Rest assured that quality service and comfort of our guest are our main priority.We hope to see you again here at Empire Suite Hotel as our regular guest.




Sincerely Yours,


Jennifer T. Vega
Font Office Department Head

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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