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“Fantastic Customer Service”
Review of Subli Guest Cabins

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Subli Guest Cabins
Ranked #2 of 195 Puerto Princesa B&B and Inns
Certificate of Excellence
Reviewed June 7, 2014

I've had great time staying here in Subli. This is, so far, the best customer service experience I've had when it comes to hotel and accommodation. It may not be a five star or 1st class resort or hotel BUT the staff here are really really great and nice! From the airport transfer to the reception area, everyone of them are exceptional!

  • Stayed: June 2014, traveled as a couple
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6  Thank EriePHL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Nancy S, Owner at Subli Guest Cabins, responded to this reviewResponded July 1, 2014

We are sure that there are accommodations which have better customer service than Subli's, but we are very, very grateful to you for believing that we gave you "the best customer service experience when it comes to hotel and accommodations". A huge thank you from all of us here!

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Reviews (263)
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166 - 172 of 263 reviews

Reviewed May 10, 2014

Unfortunately TA wont let me upload pictures. We arranged an airport pick up but our flight was delayed but we didn't have their number to inform them but when we arrived they were waiting, we were surprised.
Their were 6 in our party, big spacious cabin, air con, 2 shower, toilets and sinks which very useful for a group party. Outside their a hammocks, wifi, quiet cabin, dining area etc
the cabin is away from the main bit, but if the owners are available they drove us to their recommended restaurant. We got a tricycle back to cabin.
an amazinb staff the staff are extremely helpful and accommodating, cannot praise them enough.
Thoroughly recommend staying here, and you can book activities at the front desk (we did this last minute everytime, to book tours).

Stayed: November 2013, traveled with family
1  Thank citygirl850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Nancy S, Owner at Subli Guest Cabins, responded to this reviewResponded June 2, 2014

We are very thankful to you for appreciating our staff. They genuinely love what they do and will go to great lengths to make our guests feel welcome and cared for. But, of course, this goes both ways - wonderful guests deserve a wonderful kind of treatment. Thanks a million form all of us at Subli!

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Reviewed May 9, 2014

Staying in subli was one of our most memorable moments in puerto princesa.. my girlfriend fell in love with the cabin the first time she saw it.. the room is very basic but it has everything you need to be comfortable.. very clean room, working ac, comfortable bed, cable tv, clean restroom, hot water and strong wifi, peaceful and away from the noise of the town, waking up in the morning with birds chirping is not a common scene from where I've come from. what else can you ask for?.. the staff always greets us and welcome us with a smile which is so heartwarming.. they arranged our tour so we don't need to worry about anything anymore, they will even remind us what will be our pick up time and what will our breakfast be for the next morning.. breakfast is also great, so great that I had to ask extra rice.. the hammock is also one of our favorite place to stay while listening to "spartan" the talking bird hehe.. one thing that's great about them too is that they're always willing to bring us to any restaurant that we want go to, that's something that most hotels doesn't do. the willingness to go extra miles just for customer service is something to give credit for.. we will always treasure our memories in subli and if ever we'll be in puerto princesa again we will definitely stay at subli again for sure.. thanks Mam Nancy and all subli staff for making our puerto princesa trip memorable..

  • Stayed: May 2014, traveled as a couple
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1  Thank klekkelk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Nancy S, Owner at Subli Guest Cabins, responded to this reviewResponded June 2, 2014

We hope that Spartan does not become swell-headed since he is now gaining some popularity...hahaha! Thanks a lot for appreciating everything at Subli, including the chirping birds at your window and the hammocks under our mango tree. Hope you can come back and relax with us again some time soon. Thanks so very much!

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Reviewed May 2, 2014 via mobile

This review is overdue.. This was may first introduction to Palawan, and it was one of my favorite places we stayed on my entire trip of a month here! We were greeted and picked up at the airport, just like having your friends pick you up! Our cabin was so cute, and the guesthouse is small, so you really feel like you are a guest! And they treat you like your more like family with lots of love and attention! The breakfast was amazing and loved the local sausage.. Yum! They recommended and drove us to a great restaurant for dinner and helped us get our permits to the underground river in the morning as well! The only thing is i wish we could of gone back or stayed longer! We were only arriving and passing through on our journey through Palawan! Loved this place! Thanks much for our great introduction to Palawan!

Stayed: February 2014, traveled with friends
2  Thank elizacass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Nancy S, Owner at Subli Guest Cabins, responded to this reviewResponded June 2, 2014

It is very heartwarming to know that Subli is among your favorite places during your month-long trip. We do try to make our guests feel that they made the right choice by coming here. Thank you very much for validating our efforts. We also wish you could have stayed longer. Next time you visit, please stay for a few days. Thanks again!

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Reviewed May 2, 2014 via mobile

It's a nice but simple place to stay and relax after a tiring tour at Palawan. We only stayed here for a night but I wanted to stay longer because I find the place very serene. It is not near the city but it is not too far. You can take a tricycle for only P60 maximum of 4 passengers. Breakfast is pre-ordered the night before, set meal already. The rooms and bathrooms are very very simple. What I like most is their 'duyan' or hammock because you can just lay down and relax anytime of the day. They have a lot of trees and plants around which makes the air smells so clean and fresh. The owner, Nancy was the one who arranged for our underground river tour. They even picked us up from the airport.

With the place and service, you get more than what you pay for.





Stayed: April 2014, traveled as a couple
1  Thank Christiane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Nancy S, Owner at Subli Guest Cabins, responded to this reviewResponded May 31, 2014

Thank you so much for staying with us, even if it was just for 1 night. We wish you could have stayed longer to enjoy the hammocks and hang out in our reading hut. But there's always a next time. Hope you can return, Thanks a lot!

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Reviewed April 28, 2014

The Subli staff are among the very best you will ever find. We promptly checked in and were asked about our evening and morning meal options. We spent a peaceful night and had a sumptuous breakfast, hot and ready, at the time we asked. Our stay was brief, but beyond our expectations. Here however, is the real test and the reason we hold Subli in high esteem. We'd asked them to arrange our transfer by van to Taytay, upon our arrival. They did so and the van was right on time the following morning. However, the arranged ride was inadvertently booked with the understanding to take us to El Nido. This was an hour farther north than we needed to be. We realized the error finally, once in El Nido. We then had to arrange an expeditied private van transfer back to Taytay, at our cost, 3000 pesos. While en route to Taytay, I called Subli and described the situation. Without hesitation, Nancy was extremely apologetic and wished to reimburse us for the total amount. A week later on our travel back to Puerto Princesa, they met us by motorbike at the PP bus terminal to hand deliver our refund. Bless their hearts! Service like this is rare. Service like this is not forgotten. Our only regret was not being able to spend more time there. Assuredly, Subli will be our first choice on our next visit to Palawan.

  • Stayed: March 2014, traveled as a couple
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1  Thank CharlieJenny14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Nancy S, Owner at Subli Guest Cabins, responded to this reviewResponded May 31, 2014

A huge thank you for appreciating our staff! They really try to go the extra mile for all our guests.
As for the El Nido incident, the mess up was at our end so it was just right that you got reimbursed for the unexpected expense. Thank you very much for your kindhearted understanding. We hope to see you again in the near future.

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Reviewed April 18, 2014

This place is really a great find! The comfort we experienced surpassed our expectation. Though we have read from previous reviews, how excellent the accommodation but the first-hand experienced is much more different...The staff are so friendly, warm and kind. The room is so clean. The food is delicious. The ambiance is what we are missing. The place is peaceful and serene, good for meditation and deep reflection. Initially we only wanted to stay for 2-3nights but ended to stay longer than that. We are looking forward to coming back again soon.

  • Stayed: January 2014, traveled with family
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1  Thank Ms_Jet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SubliPalawan, Owner at Subli Guest Cabins, responded to this reviewResponded May 28, 2014

The peacefulness and serenity of our place is a huge blessing from above, and we are truly happy that you appreciated these. And it is so generous of you to say that Subli surpassed your expectations. Thanks a million, Ms. Jet, for all the helpful tips and the friendship. You do have to come back to check out all the new things we have done. So see you soon!

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Additional Information about Subli Guest Cabins

Address: 55 Socrates Road | Barangay San Pedro, Puerto Princesa, Palawan Island 5300, Philippines
Location: Philippines > Mimaropa > Palawan Province > Palawan Island > Puerto Princesa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
Ranked #2 of 195 B&Bs / Inns in Puerto Princesa
Price Range: $20 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Subli Guest Cabins 2.5*
Number of rooms: 6
Official Description (provided by the hotel):
Subli Guest Cabins is a unique bed and breakfast that features bamboo cabins in a peaceful, camp-like setting located in a private cul-de-sac 10 mins from the airport. Each cabin is fitted with its own private bathroom with hot and cold showers, cable television, WiFi service and air-conditioning.Subli prides itself in providing a relaxed, laid-back, family-style atmosphere where guests can swap stories under a century-old mango tree and help the kitchen staff prepare dinner in our one-of-a-kind cooking hut. ... more   less 
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Also Known As:
Subli Guest Cabins Palawan Island/Puerto Princesa

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