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“Perfect for big groups and families” 4 of 5 bubbles
Review of Ysabelle Mansion

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Ysabelle Mansion
Ranked #20 of 182 Puerto Princesa B&B and Inns
Certificate of Excellence
Manila, Philippines
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Perfect for big groups and families”
4 of 5 bubbles Reviewed February 12, 2012

There were 8 of us travelling to Puerto Princesa. I came across Ysabelle Mansion and noticed they offered rooms that can accommodate large groups of people, instead of the usual 3-4 per room.

The place itself is not big and spacious, so don't expect to see a hotel. This is more of a resort-type house that allows for close interactions, perfect for large groups of families and friends whose intention for travel is to spend some bonding time.

Staff: Very friendly and accomodating. Like the rest of Puerto Princesa, the people in Ysabelle are the same. The modest price includes airport transfers via an airconditioned van, driven by a very nice Kuya Boyet. I had issues with the internet, had to connect immediately due to a work emergency, and the staff accommodated all my requests. While the problem did not get fixed because the outage is not just limited to their area, the gesture to help was warm and genuine.

Rooms: The room is modest, no fancy decorations and frills. No fluffy, quilted blankets, but they have the basic white sheets and white pillows that are kept clean. Airconditioning is well-maintained, TV has cable.

Toilet: Clean and modest, with the basic necessities. No fancy toiletries and the like, so bring your own. They provide clean towels. Hot water can take some time to work, but is definitely there.

Internet: Ysabelle has free Wifi, just get the passwords from the front desk. Warning though, it can be intermittent.

Breakfast: The room rates include set breakfasts for each person. They give out forms each night and you just need to fill in what meals you'd like to avail the following morning. Mostly Filipino fare, definitely filling. It was our favorite part of the day because their breakfast/common area is just right outside the rooms, and they have big tables so you can eat as a family.

Others: They can arrange tours for you. Just inquire with Jean, the Reservation Officer, even before you land in Puerto Princesa.

What we liked best: Clean, simple, relaxing
What we liked least: Wifi can be intermittent

Room Tip: Tell the reservation officer how many you are in the party, so they can plan a big room for you if y...
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  • Stayed February 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank candysg25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
napche22, Owner at Ysabelle Mansion, responded to this review, February 14, 2012
Thank you for your honest and wonderful review. We are pleased and elated on your appreciation in our service and facilities.
Regarding our Wi-fi service and the intermittent signal. Presently we have already installed 2 Wi-fi repeater strategically located around the property to boost our Wi-fi signal. We are currently looking into this and are planning to install more if this matter persist. Thank you and we hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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197 reviews from our community

Traveler rating
    109
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Swedish first
  • Any
English first
Sunnyvale, California
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 8, 2012

We are very impress with modern and spotless rooms. We got to meet the owners husband/wife present most of the time. They are very helpful arrange tours and suggestions where to eat and where to go including tours. The service are very prompt and courtesy during our stay. Location is very quiet neighborhood away from the crowds and noise. 5 minutes from the airport with free shuttle service.

Room Tip: All rooms are flat level with easy access to for disable and rooms are large including family rooms...
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  • Stayed February 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
napche22, Owner at Ysabelle Mansion, responded to this review, February 11, 2012
We are happy that you have enjoyed your stay with us. We at Ysabelle Mansion value your appreciation to our hospitality, service and facilities thank you and we hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
benguet
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 2, 2012

lahat po sila doon frendly & the owner din ... the place is simple lang pero very clean & tamihik,, food are good.... every morning kakatok sila sa room namin -" mam ready na po ang breakfast ninyo" ! wow sosyal diba.... sana makabalik kami sa plawan then sa Ysabelle pa din kami tutuloy ;)

from : mr. & mrs. Jun , Anden Rivera

Room Tip: all rooms are good & quieter
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  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Anden_rivera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
napche22, Owner at Ysabelle Mansion, responded to this review, February 3, 2012
Thank you for your honest and wonderful review. We at Ysabelle Mansion are happy to know that you have enjoyed your stay with us. We are looking forward in seeing you guys back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baguio City
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 31, 2012

Off the beaten path, Ysabelle Mansion is close to the Puerto Princesa airport but is relatively a considerable distance from the town proper. There is no nightlife within walking distance so plan ahead for transportation if you intend to go out at night. During the daytime up to late in the evening, there are tricycles just outside the hotel’s gate.

The upside to this simple but homey hotel is it’s one of the few in the city that has rooms that can accommodate big groups. We’re a family of 8, and my kids appreciated having their own beds. Our room had 10 beds and 2 en suite toilets, which was extremely convenient for all the showering we had to do after days at the beach.

Free breakfast is inclusive, although it’s nothing special (instant 3-in-1 coffee or chocolate drink, with a rice dish). You get to choose from a list (ham or native sausages or dried fish, etc. and an egg the way you want it – sunny side, boiled, or scrambled) which you’ll need to submit to the front desk clerk the night before. As there’s no phone inside the room, someone knocks on the door instead to inform you that your breakfast is served, or if you have a visitor waiting at the lobby.

Speaking of which, there isn’t much of a lobby, just a tiny reception area with 2 small sofas, but there are sitting areas along the periphery of the pocket garden in the middle of the property. There’s no Wi-Fi in the rooms, which is a downer in this day and age, and even at the reception area where they say there’s Wi-Fi, the signal is very poor.

The restaurant staff is accommodating and they do provide a few utensils or filtered water upon request. One nice bonus was we were able to watch the Pacquiao fight live via the cable TV in the room, which I believe you can’t get for free at other hotels in the country. The a/c and toilet fixtures worked perfectly, and the free shuttle service to and from the airport was especially useful for a large group like ours.

One odd thing that sullied an otherwise excellent stay was their policy of changing towels just every other day. As there was no way to thoroughly dry our towels in the enclosed room, we requested Housekeeping for fresh ones since we were already on our second day, and that was when we were told of their policy. We approached another employee who looked more in the know, but we were given the same reply. In exasperation, my husband asked her, if we checked out and checked in again, would they then give us fresh towels? This tack didn’t seem to have an effect, so we ended up compromising with them that we won’t ask for fresh towels on the third day if they could give us a change at that moment.

Ysabelle Mansion’s price isn’t exactly bargain basement, considering I could have gotten two rooms totaling the same price for a hotel nearer the town proper, so perhaps management could sort out this towel issue which I’m sure wouldn’t cost them an arm and a leg but which would definitely give guests one less thing to worry about.

I would still recommend this hotel to friends in the hopes that they could do something about this minor inconvenience.

  • Stayed November 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank pinayboots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
napche22, Owner at Ysabelle Mansion, responded to this review, January 31, 2012
Thank you for your honest and wonderful review. Ysabelle Mansion is continuously upgrading it's service and facilities to cater the needs of our guests. We are truly grateful for your comment regarding our Wifi service and we are happy to inform you that it has been resolved, since your stay last November 2011 we have added a WiFi repeater to boost our internet signal that will reach all of our guest rooms. And regarding the towel, yes it is our policy to change towels every two nights, but we are more than happy in providing guests new ones upon request. We are truly sorry if you had this small misunderstanding on your stay and we promise to look into this to prevent it from happening again. In order to preserve our goal in providing our guests the premium service that they deserve. Ysabelle Mansion and it's management thank you for your comments and hoping of seeing you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 30, 2012

We had a wonderful time during our stay in Puerto Princesa. Thanks to Ysabelle Mansion! They arranged everything for us. From our accommodation to our tours. They made sure that we had a great time during our vacation. Ysabelle Mansion has affordable packages that suites your budget. The place was accessible to the major establishments such as the airport and the NCCC mall. Everything was settled when we arrived. We surely recommend this place to everyone and we will make sure that we would stay again at Ysabelle Mansion once we go back to Puerto Princesa, Palawan. :)

  • Stayed August 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank the_wise_tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
napche22, Owner at Ysabelle Mansion, responded to this review, January 31, 2012
Thank you for your honest and wonderful review. We at Ysabelle Mansion are pleased to know that you've enjoyed your stay with us. It is our pleasure in providing you the best hospitality service in Puerto Princesa and hoping to see you guys back soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu Island, Philippines
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed December 13, 2011

my whole family stayed four 4d3n in one of their rooms..clean room..accommodating staff.

  • Stayed November 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sweethomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
napche22, Owner at Ysabelle Mansion, responded to this review, January 28, 2012
Ysabelle Masion's management and all of it's staff greatly value our customers satisfaction. Thank you for your wonderful review and we hope to see you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pasay
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed October 10, 2011

we stayed there for 3 nights last July 2011. The rooms are clean and the staffs are friendly and helpful. Plus there massage therapist there are great. there breakfast are on time they have a cozy place and there is an internet access. the room is spacious and very neat they have towels and morning kits. There rate is very affordable and if you have no tours they can help you to roam around the city and they also can have a table reserve for you in some restaurant in the city that needs reservation. and there are tricycles in the gates if ever you wanted to roam around the city. it is really great for family and barkadas because they have big rooms and it is very affordable. if i will be back in palawan for sure ill be back in this establishment because it is nice place.

  • Stayed July 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank icymargie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
napche22, Owner at Ysabelle Mansion, responded to this review, January 28, 2012
Ysabelle Mansion prides itself in giving a premium service to all of it's guest. Thank you for your wonderful and honest review. Looking forward on seeing you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ysabelle Mansion

Property: Ysabelle Mansion
Address: 214 Abad Santos Extension, Puerto Princesa, Palawan Island 5300, Philippines
Location: Philippines > Mimaropa > Palawan Province > Palawan Island > Puerto Princesa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 182 B&Bs / Inns in Puerto Princesa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ysabelle Mansion 3*
Number of rooms: 15
Official Description (provided by the hotel):
Ysabelle Mansion a place you can stay and relax like your own home. It offers deluxe and family room that can accomodate 6-8 persons with internet access. Making it ideal location for both business & leisure travellers. Located along Abad Santos Extension, Puerto Princesa City, just 5 minutes away from the airport and city center. ... more   less 
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Also Known As:
Ysabelle Mansion Hotel Puerto Princesa
Ysabelle Mansion Palawan Island/Puerto Princesa

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