We had originally booked our last two nights in El Nido at the Coral Bay Resort and paid a 30% deposit through PayPal. Coral Bay, however, claimed that never received our deposit and despite my continual (daily) email contact with both Robert and Alain explaining that we had sent the deposit via PayPal and that we still planned on staying at Coral Bay, and after a 3 day lapse in communication on their side, they suddenly informed us that our reservation had been cancelled and given to someone else the day before we arrived in El NIdo.
Perhaps there was a PayPal system error and they did not receive our deposit, but I can provide verifiable proof that I had initiated the payment to their billing account and also was in continuous contact to let them know that we were planning on our stay at Coral Bay and would be able to settle any bills in cash face-to-face. Unfortunately, despite our efforts, Coral Bay clearly chose to chase money instead of goodwill and left us to fend for ourselves. Luckily were were able to extend our original 2 night reservation at Treetops to 4 nights (and they never once asked for any deposit...).
Coral Bay might have been a great stay and I would have loved to have been able to write them a great review, unfortunately for us both, the opportunity was taken away...
- Official Description (provided by the hotel):
- Coral Bay Resort , is situated 10 MN from El Nido by Tricycle Right on the Beach of Corong-Corong Facing the Islands of the Archipelagos of Bacuit enjoy the fantastic Sunset. All Room are Air-con and Fan Hot/Cold Water all the Room are around the Big Garden that cover most of the resort we are on the beach.Including Free WIFI. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline so you can book your Coral Bay Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Coral Bay Resort El Nido, Palawan Island