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“Sad Worn Down Resort”

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Encenada Beach Resort
Ranked #51 of 54 Hotels in Puerto Galera
Reviewed February 25, 2008

I for one am not fond of travelling without planning the place to stay. So for this trip with my fiance, I reserved and payed for a package 2 weeks ahead. We were told that we can get our vouchers on the Sikat office in city state. Sikat is the bus-ferry company affiliated with the resort. The staff for Sikat were really nice, but they politely told us that they haven't received our vouchers yet. After 2 WEEKS, they still haven't prepared the papers for our trip, STRIKE 1. So my hubby had to call our contact from the resort directly, he had to sound irate in order to get some results. The trip to the resort was good since it was arranged by Sikat Tours.
RESORT FACADE-- It was clean, the beach, the restaurant, the room (which by the way turned out to be a cottage!) the first thing I noticed though is that it's so worn down.. it's like what an abandoned house would look like. You can still make the best out of the area, since it's very private, you can easily relax on the beach since there are no vendors to bug you every minute. I was able to take some nice pics of the beachfront, never mind the resort facilities..
SERVICE-- this sucks big time. We requested for a dvd player or at least an antenna connection for the tv we had in our room. (why watch tv on a vacation? because the resort is too far away from whitebeach, you don't have much to do most of the time)
The whole afternoon, we waited for the dvd player that never came. We had to followup on this request thrice before we were given a player. Some of the staff were rude, felt like we were nuissance to their bumming around activity. *BTW, they were really nice to some foreigners who were also staying there. Felt like filipinos were 2nd class guests.
FOOD-- sucks. sucks even more because it doesn't taste that good, the serving is so small, and the prices are so unreasonable. Imagine a small bottle of coke(8oz), it costs PHP25, which in normal restos/stores, you can already buy 3bottles of coke of same size. Not to mention, long wait time for the food to arrive. We had to walk quite a long way to eat lunch at the resort that we stayed at during a previous trip (lookup: Blue Crystal Resort, great place for couples) We also availed of 2 free breakfasts..and we were again disappointed big time. We had no choice with the meal, they just served 2 small pieces of bacon, egg and rice with a lukewarm cup of coffee.

My suggestion for travellers who are planning to go to Puerto Galera, DO NOT go to this resort, if you really want to relax or have fun. If you plan to have fun, go to white beach. If you prefer a laid back trip, try Blue Crystal Resort, can't swim on the beach but still a great place to stay.

  • Stayed: February 2008, traveled as a couple
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3  Thank naj08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beethoven8, Events Organizer at Encenada Beach Resort, responded to this reviewResponded April 18, 2008

To all negative reviews of Encenada Beach Resort... We are under new management and we are trying our best to improve our services and facilities on a daily basis. The "sad and worn down" cottage is being subleased by an Australian businessman who apparently, abandoned his renovation. Please bear with us. Give us a call and book to see for yourself. If not satisfied with our cheap package rate, we give your money back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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26 - 32 of 34 reviews

Reviewed April 9, 2007

I would not recommend this resort to any of my friends and relatives because of the high price this resort is charging for a 1 star beach resort. Not worth it especially the buffet.

Service: There were no housemaids to make your bed and clean your room the whole time we stayed there for 3 nights. Towels and toilet paper were never replaced.

Facilities: Although it has billiards and diving facility, it still lacks sports equipment like jet-ski, sail-boat, and para-sail or banana boat, etc. I was told that they can provide a jet-ski for Php3,500 per hour, only to find out that next door resort provides it for Php2,500 per hour.

Amenities: No swimming pool and jacuzzi. No television set in the rooms. No hot water for showers.

Beach: Although the beach is clean, there are no warning signs alerting swimmers to wear booties or rubber shoes due to sea orchins, sharp rocks, and shells at the bottom. My wife stepped on a sea orchin. It was quite painful.

Restaurant: The manager promised us Lechon for Saturday night's dinner, but it was never served. The buffet is all Filipino dishes and selection is very limited, it was more expensive than Boracay 5 star hotels. With all the coconut trees around the beach, they cannot even provide buko juice. My wife was very disappointed with the food. The good part about this is that my wife did not gain any weight.

Transportation: We were charged Php200 per person for a roundtrip to White beach via resort's jeepney. Local jeepney only charges Php15 per person per trip!

Few things I like about this resort:

View: Breathtaking and relaxing

Facilities: Free billiards

Transportation: We were picked up from our house and brought back to our house via airconditioned van. At Puerto Galera, we were escorted by a staff to Muelle to arrange our boatride back. This was a very big plus for this resort to provide this service.

2  Thank P0intman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2007

I made a reservation as early as January 23, 2007. The booking was for a 3D/2N on April 5-7, 2007. I thought everything was ok. But on the last week of march, i was informed by the travel agent that the resort called them & said that they are fully-booked on those days. It's either we'll be rebooked on April 7-9 to have the same rate as what was previously agreed on or if we insist on April 5-7, we have to pay them an additional Php 6,000. Very professional people huh!! Informing us after 2 months we made our reservation. Why didn't they informed us on the day we reserved & gave the payment??? So, we have no choice but get the rebooking on April 7-9 to avoid the additional charges that they want us to pay them (which in the first place was not our fault). We got there before 11am (Aprl 7th). They said that there are no available rooms yet so they asked us to wait. We ate lunch at their restaurant. After more than 2 hrs, they finally gave us a room. And guess what? They gave us fresh towels after 6hrs when we checked in. How many? Only 2 small towels! We booked for 4 adults & 2 kids and they gave us 2 SMALL TOWELS! And the bathrooms? Their ads say that all rooms are equipped with hot water? NOPE! Not our bathroom. And mind you, our bathroom don't have ventilation. That's why the smell was not so appealing. My daughter feels queasy whenever she goes to the toilet. And the aircon unit? ---- it's too noisy. It's like you're riding a motor boat. My sister-in-law whose bed was near the aircon unit didn't slept well. Actually all of us because the room was just small. Then here comes dinner time. I went to their resto around 6pm to ask if we could have a table for 6 for dinner. They said that they could arrange it & ask their staff to bring up a table for us. That's fine with me. But when we went back around 7pm, there's no table for us. The table that was SUPPOSEDLY BROUGHT UP FOR US was given to another group. And yes, they didn't do anything not until i got mad & talked to the manager (or owner) of the place. You see, i think she's the owner & yet she didn't do anything. As i have observed there, you must be a family friend or a bigtime personality before they would entertain you & treat you nicely. And guess what time we were able to have our table & ate dinner? It's almost 8pm! My kids were really whining & crying beacuse they are already starving. We have no choice but wait because that's the only place we can eat dinner at that time. The next day, we hired somebody to bring us out of the resort; to go to church & go around the town; and of course eat out. And what do their ads say? That there is a FREE SERVICE VEHICLE to go whereever you like? Of course not! We have to pay for that service. My horror story can go on because our bad experience from that resort did not end on our 2nd day. It continued til the last day. I was really glad when we checked out last monday morning. And guess what? On our last day the room light got busted! If we open the door, all the big mosquitoes will come in. So, we just open the bathroom door to have light. Which as i have said earlier, the smell coming from the cr was not so appealing. But since it's our last day, we just endured it. Oh well, we're leaving anyway. I don't have the strength to complain nor argue with them anymore. My family & i were really glad when we left the place. AND I PROMISED MYSELF THAT WE (AND ALL MEMBERS OF MY FAMILY) WON'T GO BACK TO THAT RESORT EVER!!!

  • Stayed: April 2007, traveled with family
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5  Thank TishaManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2007

one of the BEST beach in Puerto Galera! i love this place. i will recommend this place to everyone :)

  • Stayed: March 2007, traveled with family
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Thank beachlooove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2006

Encenada beach resort in Palangan, Puerto galera is located at the best beach in puerto galera. The beach is almost as gorgeous as Boracay for me. HOWEVER, I don't recommend you stay at Encenada. Our experience there was quite horrible. We were the only guests at the time. There was no electricity (therefore, no hot water). The manager did warn us about this. the generator was on only from 6 pm to midnight. The aircon was quite loud and made a horrible sound. It did not cool off the room at all. When the generator was cut off at midnight, we were all miserable from the heat, bed bugs, mosquitoes. My daughter woke up with several bed bug bites on her arms.
The staff were very friendly.
But the rooms are BADLY in need of renovation. We had no fresh bar of soap in the bathroom. What greeted us in the bathroom were these 5 USED small bars of soaps, neatly lined up on top of the toilet. weird sight if you ask me.
To top it all of, on our last meal at the resort, I requested 1 whole fried chicken. The chicken was fried WHOLE. and served WHOLE (not cut like in a normal restaurant but whole with the neck still there) and guess how much this cost? P1,155 ($22). Being a Manila resident (where a whole roasted chicken can be bought at P220 in the supermarkets) this was shocking and upsetting to me. I mean we ordered the seafood platter at P600 (crab, mussels, fish, squid) so to be given a bill for P1,155 is quite shocking. If the manager said thats the price I never would have ordered it. I've eaten at the restaurants at 5 star hotels & they never had a chicken dish for P1,155. OUTRAGEOUS & QUITE INSULTING. DON'T STAY IN THIS RESORT. (oh, did I mention seeing the girlfriend/date of one of the employees staying at one of the cottages?)

4  Thank anne8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013
Google Translation

  • Stayed: April 2013, traveled as a couple
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Thank anita426renouard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2013
Google Translation

Room Tip: انصح باختيار احد الاكواخ لموقعها الرائع والهادئ مباشرة على البحر
See more room tips
  • Stayed: March 2013, traveled with friends
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Thank mabusamra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Encenada Beach Resort

Address: Puerto Galera, Mindoro, Philippines
Location: Philippines > Mindoro > Oriental Mindoro Province > Puerto Galera
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #51 of 54 Hotels in Puerto Galera
Price Range: $26 - $36 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Encenada Beach Resort 2.5*
Number of rooms: 323
Official Description (provided by the hotel):
Who says the beach is boring? Encenada Beach Resort has all beach front rooms and cottages. Enjoy the clean water with an area close by for snorkling. ... more   less 
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Also Known As:
Encenada Beach Hotel Puerto Galera

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