I had high hopes for this hotel.
We called the reservation line and made a booking at a certain price, very clear on the number of people and the dates and duration of stay.
First problem was that we could not guarantee the reservation by phone. It was a major inconvenience to have to go to Malate to pay for the booking.
Once we got there, we were told that we were quoted an incorrect price and the resulting price turned out to be 20% higher. We were told that it is high season and therefore the prices are different. Did they just decide that overnight? We declined on the basis that anywhere charging USD200 per night had better make sure that it offers one of either convenience or service.
Seems Coco Beach offers neither.
When a call was made directly to the hotel, the manager declined the call. The least they could do is listen sympathetically to our complaint. Instead, they will have a USD 200 per night room empty for 5 nights.
Great business management.More
- Free Wifi