On 20 Dec 2013 we emailed Big Apple the following email:
We are a group of 17 people (12 are divers, the other spouses) and we would like to book 8 rooms at your resort, plus diving trips for the divers.
One of us has stayed at your resort before and it looks like your resort would be perfect for our group.
We are based in Amsterdam and will fly to Manila and rent a bus to go to Batangas and take a longboat to Puerto Galera.
The period we would like to stay at your hotel is Mon 17 March arrival and March 26 departure.
Can you let us know if that is workable for you, and which rooms will be available during that time?
We received no reply whatsoever.
We resend our booking request on 22 Dec and again on 2 Jan.
And although we received return receipt, we received no reply.
Clearly this resort is not interested in attracting business, so on 9 Jan 2014 we wrote the following:
We assume you are too busy to even reply an email and do not want our group to stay at your resort.
We understand, and we have this morning confirmed out booking with another resort who were happy to have our group in March, both for accommodation, food as well as diving.
We wish your resort all the best, for you must be booked 100% full 365 days per year to not even show the courtesy to reply our emails.
I am sure you do not mind that we let the rest of the world on Tripadvisor and other sites that you are too busy to book any more rooms for 2014 and too busy even to reply to booking/reservation emails.
All the best.
As accustomed by now; no reply.
Needless to say we booked our whole group at an other resort happy to have our business.
- Official Description (provided by the hotel):
- Best value for money resort with the cleanest and clearest Pool around! Lively Sports Bar and Cafe Party Bar and New Indian Restaurant! Friendly staff! Open to serve food and beverages 24HRS with a variety of special menu items daily! LIVE SPORTS on the BIG SCREEN. Happy Hours: 8am - 8pm in main bar, 5pm - 8pm in Sports Bar, 12noon - 8pm in BA Cafe! HQ Billiard Tables and Great Music! FREE WIFI! Nintendo Wii! ... more less
- Also Known As:
- Big Apple Dive Hotel Puerto Galera