I stayed in a Deluxe room with my son for two nights. Basically the hotel room is okay, but I felt terrible when I know that the room has no bath tub inside, which was different with what I've read in the confirmation letter. There was no information from the reservation staff during the check-in process about this matter. Anyway, I could manage myself to stay with the available room.
The other thing was, my sister who was staying in another room at the same hotel, at the same period of time, received a phone call from the customer service officer to check whether everything was okay with the room, and offered her a free membership with ability to get 50% discount in the next visit. I felt disappointed as the customer service officer didn't call me to do the same (I don't know what has made them treated me differently, but if only they had treated all customers the same, they will get more customers in return, because you'll never know what benefits customers can bring when the hotel can ensure their customers' satisfaction). The other thing was, the room service didn't put "please make up room" sign in my room, but it was delivered to me immediately after I called a hotel staff.
Despite few things happened in the beginning of my stay, basically the hotel room was comfortable and the hotel staffs are all friendly. The breakfast menus varies, and when I checked out early in the morning, the restaurant staff provided breakfast boxes for me and my son (although they gave me two bottled mineral water instead of orange juice as previously promised, but that's okay).
The pool was great, it was filled in with warm water, which is good for children. The pool was divided between children pool and adult pool and the pool attendant provided floating boards for children's safety without being asked.
- Official Description (provided by the hotel):
- Hotel Santika Premiere Jogja honours classic Javanese artistry and the city's rich cultural heritage. This iconic four-star property is steeped in old world charm yet offers all the necessary facilities and conveniences that every modern traveller has come to expect. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Orbitz, Agoda, Travelocity, TripOnline SA, Hotwire and HotelQuickly so you can book your Hotel Santika Premiere Jogja reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.