My sister, her husband and me are staying at Santika Hotel Yogyakarta from December 21 to 23, 2012. On December 21 we had to call the hotel doctor at around 8.30pm because my sister had diarrhea (more than 8 times) and vomits (more than 5 times) that also caused strong abdominal pain. She was so weak that we had to help her to go to toilet. The doctor came half an hor later, and diagnosed her with gastrointestinal acute. We don't know Yogyakarta city because I live in Jakarta and my sister and husband in Germany, and it was already around 10pm. So, I requested help to the doctor to ask hotel to buy the prescribe medicine -a stomachache pain reliever and rehydration solution. The doctor said he would tell reception in his way out. We waited 10 minutes, nobody called us about the person who could help. I called the reception, a receptionist said that he would look for someone; as we waited about another 10 minutes nobody called us in the room, I called the reception and asked, the answer was 'please wait'. I told him, "please let me know whether you can provide someone of the hotel to go to pharmacy or not, if not I will think of alternative and don't let us waited because this is emergency". After 5 minutes we got a call from the receptionist who said that nobody is available to go to pharmacy. I had to call a relative at 11pm to ask for help; and the medicine came at around 1am. A good service is not about the staffs smiles to hotel guests all the time but how the hotel handles an emergency or crisis situation. We were in crisis because dehydration would endanger my sister's life too and suffered strong abdominal pains. No help from hotel to buy medicine was ignorance behavior to emergency or crisis. That's very poor service. Worst experience ! I told the reception yesterday afternoon: "would you imagine that you are in a foreign place and your partner is sick and you cannot leave the person alone in the room, but the hotel does not help you to buy medicine. What you would tell the hotel?"
- Official Description (provided by the hotel):
- Hotel Santika Premiere Jogja honours classic Javanese artistry and the city's rich cultural heritage. This iconic four-star property is steeped in old world charm yet offers all the necessary facilities and conveniences that every modern traveller has come to expect. ... more less
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