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“Beautiful hotel in colonial style and well worth staying” 4 of 5 bubbles
Review of The Phoenix Hotel Yogyakarta - MGallery Collection

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The Phoenix Hotel Yogyakarta - MGallery Collection
Ranked #6 of 193 Hotels in Yogyakarta
Certificate of Excellence
france
Level Contributor
226 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Beautiful hotel in colonial style and well worth staying”
4 of 5 bubbles Reviewed April 19, 2014

Charm and ambience in this old private house converted by a very good architect into hotel.
We were not lucky with the room which didn't have a nice view at all. Room itself was excellent and well equipped. We missed our coffee( nescafé) in the morning! The food in the restaurant is extremely good. Great choice of food and wine! Service in the bar outstanding!
Carpet in the room was not cleaned during our 2 night stay and not before either.
Lady in the business centre extremely unhelpful with printing our boarding passes. She had all kind of excuses. The front desk helped me...after some talking! During our trip we had 5 flights and nowhere a problem getting our printed boardingpasses. A pity!

Room Tip: Try to get a room overlooking the pool. We stayed for 2 nights, special member of Accor but didn'...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FranceMartine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlya C, Public Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, April 21, 2014
Dear FranceMartine

Greeting from colonial style hotel in Yogyakarta…

Thank you very much for your balanced comments of the Phoenix Hotel.

I have taken note of both the positives and the "not so positive “comments. I apologize if we were not able to meet your expectations especially some problem that you met during your stay with us. We addressed all your comment to the department concern and we will learn from these shortfalls and put efforts to step up to the best standards.

We do hope that you will allow us a second chance to be your hosts in the near future.

Best regards,
Marlya Christina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,147 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (549)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Metro Manila, Philippines
Level Contributor
171 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed April 16, 2014

From check-in to check-out the service at this hotel is exemplary. Staff are friendly without being overbearing, and nothing is too much trouble for them. Rooms are well appointed and interesting. Mine overlooked the pool, which I feared may be noisy (a complimentary pair of earplugs is provided on the bedside table!), however we didn't find that to be the case. The hotel is interesting and unique. My friends and I enjoyed a tour of the hotel, hosted by a lovely young lady who was very knowledgeable and interesting. The tour ended with a free neck massage at the Spa, which was enjoyed by all. Breakfast is fabulous - a wonderful mixture of local and Western fare, with something to please every palate. There's a welcoming bar with helpful staff, and a two-hour Happy Hour. The restaurant is so good that, having eaten there on our first night, we decided we didn't want to go elsewhere on subsequent nights. My friends and I look forward to enjoying the charm of the Phoenix again soon.

Room Tip: Rooms overlooking the pool have balconies with an attractive outlook.
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  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Zojanahage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlya C, Public Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, April 21, 2014
Dear Zojanahage

Greeting from your hotel in Yogyakarta…

Thank you for your very nice review. We are glad that you have enjoyed our service.

Your satisfaction is our 1st priority, so we try to keep guests satisfied by giving the best we can.

Once again thank you for the motivation and support that you gave to us by writing this review

Thank you for always recommended our hotel and we are looking forward to welcoming you soon in our historical property.

Best Regards,

Marlya Christina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 12, 2014 via mobile

Enjoyed the whole package. Had a swim within minutes of my massage. The checking in was quick and efficient.
The food was very good and very tradional service...served with a smile..
My room, , with a view of the pool is very comfortable and chic. Looking forward to breakfast in the morning.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank acushla54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlya C, Public Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, April 21, 2014
Dear Acushla54

Greetings from wonderful hotel in Yogyakarta…

Thank you very much! Your very nice review touch us very much.

We are honored by your comment, and all our associates here are very touched by your compliments.

Thank you for your wonderful feedback.

We look forward to welcoming you home.

Kindest Regards,
Marlya Christina
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, United Kingdom
2 reviews
5 of 5 bubbles Reviewed April 11, 2014

This hotel was a delightful surprise. It has all the charm and ambience of an old world colonial hotel with all modern amenities. There has been a new wing tastefully added with a great pool. The staff were helpful and friendly and the food particularly the breakfast was excellent.

  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank sallyn138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlya C, Public Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, April 29, 2014
Dear Sallyn138

Greeting from the Charming hotel in Yogyakarta….

A pleasure to read your great review on The Phoenix Hotel Yogyakarta. We are delighted that you enjoyed your stay with us and all went smoothly.

We hope you’ll have the opportunity to come to Yogyakarta soon and to have the pleasure of welcoming you once more.

Regards,
Thomas Evrard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northants
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed April 11, 2014 via mobile

So three friends and I have just come today come back from a three night stay in The Phoenix Hotel and we all absolutely loved this hotel. Great architecture, welcoming reception, very friendly staff, good food and even a Happy Hour, actually 2 hours, in the Bar.

We only ate here throughout our visit, didn't feel the need to go anywhere else as the menu was extensive, although some of the portions were huge, but that is not a complaint!

The rooms were good, and although I didn't get a balcony or pool view, it was larger and very quiet, so I think I preferred that (room 351), but the others who had balconies and pool views loved them too.

We asked to have a Hotel Tour and had a delightful hour with the Customer Relations Manager, such a beautiful girl, with excellent English and a great sense of humour. She told us the history of the hotel, pointed out all the interesting antiques, explained many Traditional Indonesian concepts/histories/architecture and we ended the tour in the Spa. We didn't go there this time, but will certainly be there on our next visit, a complementary neck massage made our minds up!

So great building, great food and drink, great rooms and excellent staff, we hope our next stay is as delightful.


Stayed April 2014, traveled with friends
Helpful?
Thank Christine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlya C, Public Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, April 29, 2014
Dear ChristineL

Greeting from memorable hotel in Yogyakarta…

Thank you for taking the time to provide such positive feedback on your stay with us. I am pleased to hear you enjoyed your stay with us as you found the great room, heritage building,great service, excellent staff, great food and beverage. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection.

We look forward to welcoming you back again soon with another memorable moments.

Warmest regards,
Marlya Christina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Phoenix Hotel Yogyakarta - MGallery Collection

Property: The Phoenix Hotel Yogyakarta - MGallery Collection
Address: Jln. Jenderal Sudirman no. 9, Yogyakarta 55233, Indonesia
Phone Number:
Location: Indonesia > Java > Yogyakarta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Yogyakarta
#4 Romantic Hotel in Yogyakarta
#4 Luxury Hotel in Yogyakarta
#5 Spa Hotel in Yogyakarta
#5 Family Hotel in Yogyakarta
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Phoenix Hotel Yogyakarta - MGallery Collection 5*
Number of rooms: 144
Official Description (provided by the hotel):
This legenderay hotel was initially built as private estate in 1918. Through the ensuing decades, the property changed hands a number of times, until a Dutch caretaker turned it into Pensioner Hotel. The Phoenix name was deliberately chosen by the last proprietor who hoped that it would remain intact forever, believing in the ancient myth of The Phoenix, the sacred fire bird symbolizing regeneration throughout eternity.The Phoenix Hotel is elegantly situated in down town Yogyakarta, the cradle of Javanese civilization. The legendary Malioboro Street is just nearby, while the world herigate Borobudur and Prambanan temples are only an hour drive. Yogyakarta's cultural heritage and picturesque settings emit a distinctive charm that seldom fails its visitors.The 144 beautifully appointed rooms are reflecting the ambiance of bygone era wrapped in modern comfort facilities, enabling its occupant to celebrate a glorious past without losing the beauty of contemporary living. ... more   less 
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Also Known As:
Phoenix Hotel Yogyakarta
Yogyakarta Phoenix Hotel

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