We stayed at Hotel Tentrem for 4 days and we were impressed with the grandeur and the cleanliness. There were however quite a few things lacking, which are either start-up issues for the new hotel or just plain flaws. For instance, on 2 occaisions there were food, drinks or condiments lacking with room service. When we called the front desk to report, they took 20mins to bring the missing items and by then the original order was obviously cold. The drinks (cocktails) were sometimes rather good and sometimes terrible. In the restaurants or pool bar, most of the times the food was not served at the same time for my wife and me so we each had to eat with the other waiting and the food quality could use some improvement as well. We did take the time to fill out feedback cards on there issues but when we gave this card to the staff they threw it on a big pile probably never to be read...The wireless throughout the hotel is slow & at quite a few places non-available. Most of the pool (and -beds) is/are in the shade all day and since the hotel is situated alongside a small river there was a rather bad smell around the pool area when we stayed here. Last but not least: all in all it has very little atmosphere.
Given the introduction rates we are scoring this hotel average. If the formal rates are being implemented it is "poor" at best due to the value for money.
- Official Description (provided by the hotel):
- Hotel Tentrem Yogyakarta is strategically located in the heart of the city, a minute stroll from the vibrant well-known district of Malioboro. 20-25 Minute drive will take you to Adi Sutjipto International Airport and the Tugu Train Station is a short drive away. This area is also famous for its wide array of dining and entertainments options with the downtown just around the corner. ... more less
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