I did not have a very good experience here. The website stated that you would get a free pickup from the airport or trainstation if you needed one. I requested to be picked up and gve them my flight details. At the airport there was no driver to be found. I tried to call the hotel but both phonenumbers in the confirmation email did not work so i ended up having to pay for my taxi. (Public transport was not an option because the email gave two locations and directions but did not specify at which location i was staying). At the hotel, i was taken to an 8 bed dorm, even though i had booked a 4 bed dorm. I was told that i could stay in this room for a couple of hours because the persom that was in 'my' bed had not checked out yet. I explicitly asked wether i would be sleeping in the 4bed dorm, which i had booked and got confirmed, and the answer was yes. By 17.30 i asked wether i could go into the 4 bed dorm but it was not possible because the person was staying another night. Also, there website said it was a female only dorm, but apparently, there was at least one male sleeping there. So i had to sleep in the 8 bed dorm for one night, but according to the receptionist, this shouldn't be a problem since the rooms were the same price anyway, which is not true. The next day, when i was finally allowed to go to the 4bed dorm, it turned out to be a room with 2 double beds so you could be sharing a bed with a total stranger who might not even be the same sex. When paying my room bill, i expressed my complaints and got a discount in the end. Even though the hotel is clean, centrally located and has good matrasses, i would not go back here or recommend it to anyone, simply because their way of doing business is very fishy.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Ctrip TA and Agoda so you can book your Casa de Raffles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.