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“Clean, convenient but lacking in service”

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Pyrenees Jogja Hotel
Ranked #53 of 492 Yogyakarta B&B and Inns
Singapore, Singapore
Level 6 Contributor
115 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Clean, convenient but lacking in service”
Reviewed July 11, 2013

Pros:
- Clean and well-maintained.
- The room is quite spacious as it is a junior suite.
- Excellent location (with plenty of cafes, restaurants, street food & shopping).
- Bathroom is big, water pressure & heater works well.
- Reasonable price.

Cons:
- Breakfast is below average. We tried it for one day and decided to eat out for the rest of our stay though it is included.
- Extra bed is very uncomfortable as the mattress is very thin and I could feel the metal structure under it.
- Staff had rather poor command of English.
- They only gave us a bedsheet as blanket for the extra bed. My friends asked for the extra blanket 3 times but they did not deliver. On the fourth try, they told me that they don't have any extra blanket & so I told them to deliver 2 more bedsheets. And finally the extra blanket arrives (meaning they were either too lazy or lying about the blanket from before).
- They only gave 1 roll of toilet paper and we had to ask for extra toilet paper everyday (there's 3 girls in the room!).
- I requested the lady at the reception to contact the tour agency as I just wanted to confirm some details of the pick up timing. She tried to charge me IDR3000 to make the phone call of one minute. Two day before, the concierge have arranged a tour for us with the same agency and it was free. It is a local call and it is to the same tour agency that the hotel was working with, so I did not understand why they tried to charge me.

Though the service is lacking, I would still recommend the hotel if you just want a clean room, reasonable price in convenient location and if you do not require the use of an extra bed.

Room Tip: Get the Junior Suite it is so much more spacious.
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pingishere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andi_Solo, Pyrenees staff at Pyrenees Jogja Hotel, responded to this review, July 18, 2013
Dear pingishere,

I would like to thank you for taking the time the comment following your visit at Hotel Pyrenees Jogja.
I regret that your stay did not meet up to your expectations. It is feedback such as yours that enables us to reinforce the quality of service and we really appreciate your constructive comments.

We hope to have the pleasure of welcoming you again soon in Hotel Pyrenees Jogja.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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74 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Macau, China
Level 3 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 29, 2013

This hotel has very small rooms but excellent shower, very clean, great service. No mini fridge in rooms. An elevator is being installed and a new rooftop café will open soon which will be very nice. The dining room is nice, but very hot with no air circulation or A/C. The staff was super nice and helpful. Great location.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DKNYgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andi_Solo, Pyrenees staff at Pyrenees Jogja Hotel, responded to this review, July 18, 2013
Dear Mrs DKNYgirl

We sincerely appreciate you taking the time to inform us of your recent experience in Hotel Pyrenees Jogja.
It is always pleasure to have comment like yours and I will share it to our team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
75 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed June 23, 2013

Everything is pretty basic, i was staying in the larger room which have windows to the street. when i was there, the elevator was out of service. they told me before i checked in, so nothing to complain. room was clean and nice.

But the hotel itself is just for bed and breakfast, nothing more. the price they gave me is standard in the area, but i think is quite expensive for the facilities they offer. the hotel is very close to malioboro street, just in the corner. if i have a chance to come to yogya again, i think i will find another hotel, doesnt have to be very close to malioboro, so i can have a nicer hotel with maybe the same price.

Room Tip: there is a club just across the street, if you need to be quiet to sleep, dont get the front room
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johan_a_saleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andi_Solo, Pyrenees staff at Pyrenees Jogja Hotel, responded to this review, July 18, 2013
Dear Mr. Johan,

I would likt to thank your for choosing Hotel Pyrenees Jogja as your accomodation choice during your recent stay in Yogyakarta and for taking the time to share comment.
It is always pleasure to have positive feedback.

I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I hope we have opportunity to welcome you back to Hotel Pyrenees Jogja soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 28, 2012

First time being there, i was astonished! Not only the ethnic and unique design, the hotel is and will be a pleasant place to stay and sleep. The room is designed in such a way that once you're in bed, that's it! You'll travel to dreamland. And also it is just around the corner of the Malioboro street. The finest shopping district in Jogjakarta. Despite the 3 stars Pyrenees have, in my opinion the room is as though it is 4 stars hotel. It is worth staying there I guarantee you :)

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnlacreux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andi_Solo, General Manager at Pyrenees Jogja Hotel, responded to this review, July 29, 2012
Dear Sir,
Thank you for your comment and feedback. We wish you a pleasant stay in Pyrenees Jogja Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pyrenees Jogja Hotel

Property: Pyrenees Jogja Hotel
Address: Jln. Sosrowijayan 1, Yogyakarta 55271, Indonesia
Location: Indonesia > Java > Yogyakarta
Amenities:
Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #53 of 492 B&Bs / Inns in Yogyakarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pyrenees Jogja Hotel 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Come and stay with us at the Pyrenees Hotel Jogja. The hotel has a very strategic location in Sosrowijayan - one of the most popular tourist kampongs in the center of the city. It is just within a short walking distance to the famous Malioboro shopping street & mall. The bedrooms at the Pyrenees are stylish and confortable set in clean tropical atmosphere. It is no doubt an ideal choice for you to stay ... more   less 
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