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“Pleasant stay...”
Review of Novotel Yogyakarta

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Novotel Yogyakarta
Ranked #21 of 205 Hotels in Yogyakarta
Certificate of Excellence
Reviewed October 14, 2013

This time, I would like to share my latest experience in staying at Novotel Yogyakarta during the weekend before this past weekend. It all started when we arrived in the hotel slightly before 10:00 am in the hotel. When we arrived in the hotel, there were two other guests were still standing in the receptionist's desk to be served by two different female staffs. Minutes later, one of them was leaving the counter so i came over and proceeded with check-in.

My check-in process was quite prompt but I was told that my room would be available within the next hour so that I decided to leave the hotel and found something to eat. Before I left the front desk, I reminded the female staff that we were traveling with our baby so that we really need the room to be ready when we arrived back in the hotel an hour later.

So we left and returned back to the hotel slightly longer than an hour as we had promised only to find that our designated room was not "really" ready as we had to wait for another 10~15 minutes although the same receptionist had confirmed that she had prepared the room key for us. Honestly, I was a bit disappointed to see that this event kept repeating again and again so that I started realizing that very few people in hospitality industry in Indonesia these days were really capable of paying attention to small details the guests require.

However, fortunately we had no problem at all during the rest of our stay except we found that all our bath towels were so smelly my wife almost threw up when she first used them : They were not really suitable to be used anymore but my wild guess was the owner of the hotel was so stingy or the hotel's management didn't dare to propose a budget, for the bath towel's replacement, to the owner as I strongly notice similar problem found in other hotel properties owned by the same individual.

Other than the above, the hotel is located in a prime area and it is located within a minute walk from one of favorite shopping mall in town. Malioboro is within fifteen (15) minutes drive from the hotel. Airport can be reached within half an hour drive under normal traffic.

Room Tip: Try to get a room that is facing Mt. Merapi in a higher floor as you may see it clearly in a good da...
  • Stayed: October 2013, traveled with family
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2  Thank Bambang S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Yogyakarta, General Manager at Novotel Yogyakarta, responded to this reviewResponded October 21, 2013

Dear Pak Bambang S,

thanks for sharing your experience during your latest visit to our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

I have shared your comments with the department concerned, especially with the Front Office Team. We will continue the training of our team to ensure that check-ins are handled properly and fast.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards
Jessica Uekermann
General Manager

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363 - 369 of 1,032 reviews

Reviewed October 9, 2013

Nice hotel, clean enough and good service. The staff can give good recommendation and they are very polite. The breakfast just acceptable. Overall i dont hesitate to come again to novotel if we have to stay in yogyakarta.

  • Stayed: September 2013, traveled on business
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1  Thank eei_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Yogyakarta, General Manager at Novotel Yogyakarta, responded to this reviewResponded October 10, 2013

Dear eei_11,

your comments have been shared with my team and we are glad to hear that your stay was an enjoyable one.

We hope you will give us the chance to serve you again soon in the future.

Best regards
Jessica Uekermann
General Manager

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Reviewed October 3, 2013

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Frans-Denpasar
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Novotel_Yogyakarta, General Manager at Novotel Yogyakarta, responded to this reviewResponded October 10, 2013

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Reviewed October 3, 2013

  • Stayed: September 2013, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank Kool123934
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Novotel_Yogyakarta, General Manager at Novotel Yogyakarta, responded to this reviewResponded October 10, 2013

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Reviewed October 2, 2013

Nice and Good ambience, good hotel and location and complete facilities, comfort room, and clean
Quite far from Galeria Mall, if you want to search other food beside the hotel restaurant, you can walk to this mall and have a lot of kind of food choices here at the food court

  • Stayed: September 2013, traveled on business
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Review collected in partnership with this hotel
Thank yosef_santoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Yogyakarta, General Manager at Novotel Yogyakarta, responded to this reviewResponded October 10, 2013

Dear yosof_santoso,

thanks for taking the time to share your experience.
We are happy to hear that you have enjoyed your stay and we hope we will be able to welcome you back soon.

Best regards
Jessica Uekermann
General Manager

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Reviewed October 2, 2013

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank AndangHS
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Novotel_Yogyakarta, General Manager at Novotel Yogyakarta, responded to this reviewResponded October 10, 2013

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Reviewed September 24, 2013

I frequently stay in Novotel Yogyakarta, and so far I enjoy ther
The room size is quite big and also clean

Some improvement that can be propose, the coverage of Hotel's WiFi in 2nd floor for certain room is not good. For the shower in the bath room, it will be good if it can be replaced with the one that can be adjusted, not fixed

  • Stayed: September 2013, traveled solo
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Thank BRusyadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Yogyakarta, General Manager at Novotel Yogyakarta, responded to this reviewResponded October 1, 2013

Dear BRusyadi,

We very much appreciate your comments regarding your stay at the Novotel Yogyakarta. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We will also check on our wifi connectivity in the second floor - thanks again for your feedback and we hope we will be able to welcome you again soon.
Best regards
Jessica Uekermann
General Manager

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Additional Information about Novotel Yogyakarta

Address: Jl. Jenderal Sudirman no. 89, Yogyakarta 55223, Indonesia
Location: Indonesia > Java > Yogyakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Yogyakarta
#13 Luxury Hotel in Yogyakarta
#14 Business Hotel in Yogyakarta
Price Range: $50 - $73 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Yogyakarta 4*
Number of rooms: 202
Official Description (provided by the hotel):
The Novotel Yogyakarta is a 4 star hotel in the centre of Yogyakarta. Ideal for both holidays and business trips, the hotel offers spacious, contemporary rooms, a business centre, free WiFi internet access and meeting facilities. No stay in Yogyakarta would be complete without a visit to the Buddhist Temple of Borobodur, the largest in the world. The hotel features two restaurants, two bars, a fitness centre, swimming pool, spa, a Kids Club, boutiques and a full range of activities. Novotel Yogyakarta also provides a free shuttle to Malioboro for your pleasure. ... more   less 
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Also Known As:
Novotel Yogyakarta Hotel Yogyakarta
Yogyakarta Novotel
Novotel Jogja

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