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Reviews (660)
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Reviewed June 13, 2012

First of all, I appreciates their effort on how to make their hotel unique. My first impression of their hotel is so-so. The building facade was unimpressive, although they succeed to steal peoples attention with their logo, Their lobby was small with one reception table in the corner and one rounded sofa in the center. Their sofa is only sufficient for 10 person, which in my opinion is not enough. Their check in process was a plus. It's fast and efficient. My room size was okay compared with other budget hotel. One thing who took my attention is their curve shaped bathroom design. Although it's a new, but it looks ages. The bed is too hard so I didn't get a nice sleep. And, I awake around 5am by the bell from church next door. The hotel also provides free simple breakfast, which contain meal box with coffee and tea.
Overall my stay at Pop Tugu was okay with some drawbacks. But, I concerned more about their property's fixtures quality, which I think was pretty low. For now, as a new hotel, it looks nice and well design. But, I'm not sure about the condition few years later.

  • Stayed: June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank DicQo_de_SmG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
POPHOTELS, Director of Operations at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded June 20, 2012

Dear Valued Guest,

Thank you very much for your comment.
We noted all your comments and will discuss it internally with our management and owner in order to bring some improvement to our Hotel.

It is always good to hear some input from our guest, which we believe it will encourage us to be better in the future.
Once again, we really appreciate for your comments.

Sincerely yours,

Irene Janti
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2012

I haven't really put my feet inside the hotel yet.. But this hotel already give me a bad impression. Mainly of the rude sales person.

I booked online through pop hotel website and entered my credit card payment as their requested. I did not expect that there was a separate cash payment to be sent to their other account. I travel regularly and have booked many hotels before nationally and internationally, non of them require a separate payment on top of my credit card payment that i gave them.

This early morning i receive a very rude call from pop hotel demanding the separate cash deposit. After explaining to the sales lady that i wasn't aware of the additional deposit nor was i given any info as to where i was suppose to transfer, the sales lady rudely told me that i only had 3 hours to make the payment.
I had to leave my work and office and rush to the bank to make the deposit.

This is an unnecessarily frustrating experience for a customer. This may be the last time i use pop hotels.

  • Stayed: June 2012
    • Value
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7  Thank dancingrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
POPHOTELS, Director of Operations at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded June 20, 2012

Dear Valued Guest,

Thank you for your comments.

On behalf of POP! Hotel Tugu Yogyakarta, we apologize for this inconvenience.

The credit card number that you filled up in the booking page is only for verification. At the moment our booking system is still unable to do online payment again.

Once again, we apologize for this inconvenience, and we will follow up to our team the way they contact the guest, give a proper explanation, and to ensure that it will not happen again in the future.

Thank you very much

Sincerely yours,

Irene Janti
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago
Google Translation

  • Stayed: July 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harum-Hendra-Winata, Hotel Manager at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded 2 weeks ago
Google Translation

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Reviewed 4 weeks ago
Google Translation

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harum-Hendra-Winata, Hotel Manager at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded 3 weeks ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago
Google Translation

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harum-Hendra-Winata, Hotel Manager at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded 3 weeks ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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