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“Very rude”

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POP! Hotel Sangaji Yogyakarta
Ranked #83 of 208 Hotels in Yogyakarta
Reviewed June 10, 2012

I haven't really put my feet inside the hotel yet.. But this hotel already give me a bad impression. Mainly of the rude sales person.

I booked online through pop hotel website and entered my credit card payment as their requested. I did not expect that there was a separate cash payment to be sent to their other account. I travel regularly and have booked many hotels before nationally and internationally, non of them require a separate payment on top of my credit card payment that i gave them.

This early morning i receive a very rude call from pop hotel demanding the separate cash deposit. After explaining to the sales lady that i wasn't aware of the additional deposit nor was i given any info as to where i was suppose to transfer, the sales lady rudely told me that i only had 3 hours to make the payment.
I had to leave my work and office and rush to the bank to make the deposit.

This is an unnecessarily frustrating experience for a customer. This may be the last time i use pop hotels.

  • Stayed: June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
7  Thank dancingrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
POPHOTELS, Director of Operations at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded June 20, 2012

Dear Valued Guest,

Thank you for your comments.

On behalf of POP! Hotel Tugu Yogyakarta, we apologize for this inconvenience.

The credit card number that you filled up in the booking page is only for verification. At the moment our booking system is still unable to do online payment again.

Once again, we apologize for this inconvenience, and we will follow up to our team the way they contact the guest, give a proper explanation, and to ensure that it will not happen again in the future.

Thank you very much

Sincerely yours,

Irene Janti
Director of Operations

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265 - 271 of 571 reviews

Reviewed 1 week ago
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  • Stayed: September 2017, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank awangputra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harum-Hendra-Winata, Hotel Manager at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded 1 week ago
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Reviewed 1 week ago via mobile
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Stayed: December 2016, traveled with friends
Thank Rahma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harum-Hendra-Winata, Hotel Manager at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago via mobile
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Stayed: October 2017, traveled with friends
Thank kusumarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harum-Hendra-Winata, Hotel Manager at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago via mobile
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Stayed: October 2017, traveled with family
Thank Jay Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harum-Hendra-Winata, Hotel Manager at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded 6 days ago
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Reviewed September 24, 2017
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Room Tip: mintalah kamar yang tidak terlalu dekat dengan Pom BENSIN
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  • Stayed: August 2017, traveled as a couple
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1  Thank rinna p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harum-Hendra-Winata, Hotel Manager at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded September 27, 2017
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Reviewed September 15, 2017
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  • Stayed: August 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank Baskoro E
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Harum-Hendra-Winata, Hotel Manager at POP! Hotel Sangaji Yogyakarta, responded to this reviewResponded September 19, 2017
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Additional Information about POP! Hotel Sangaji Yogyakarta

Address: Jl. AM Sangaji, Kav. 16-18 Jetis, Yogyakarta 55000, Indonesia
Location: Indonesia > Java > Yogyakarta
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #83 of 208 Hotels in Yogyakarta
Price Range: $18 - $32 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — POP! Hotel Sangaji Yogyakarta 2.5*
Number of rooms: 151
Reservation Options:
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