I haven't really put my feet inside the hotel yet.. But this hotel already give me a bad impression. Mainly of the rude sales person.
I booked online through pop hotel website and entered my credit card payment as their requested. I did not expect that there was a separate cash payment to be sent to their other account. I travel regularly and have booked many hotels before nationally and internationally, non of them require a separate payment on top of my credit card payment that i gave them.
This early morning i receive a very rude call from pop hotel demanding the separate cash deposit. After explaining to the sales lady that i wasn't aware of the additional deposit nor was i given any info as to where i was suppose to transfer, the sales lady rudely told me that i only had 3 hours to make the payment.
I had to leave my work and office and rush to the bank to make the deposit.
This is an unnecessarily frustrating experience for a customer. This may be the last time i use pop hotels.
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