Yes it is cheap, probably the cheapest around the area but it does not mean they should provide a dirty room with smelly pillows, broken shower, poor breakfast and terrible service… and that's what they do.
We booked a standard room with double bed and they gave us a room with two single beds joined together by three small sheets. The room was poor and the shower was useless. You open it and water comes from the handle instead of the shower head. The pillows were old and smelly and during the night the staff were around speaking loud until late like if they were in a party.
During the day the staff were chilling on sofas in the lobby, some of them totally asleep and when we asked them for the breakfast they looked like annoyed by us… My partner kindly insisted that we were ready to have breakfast and one the staff told her to wait on one the tables. We waited for around 25 mins without getting anything so I went to speak to the manager. He was looking busy but I asked him about the breakfast and he said the staff would take care of that. So I went back to the table and waited for another 10 minutes until I got very upset and went back to the manager again. He got quite annoyed, left his office and showed us that there was another room with a table with coffee and toast… that was the breakfast and nobody could tell us before that we were waisting our time waiting for nothing.
During our stay in Mercury guest house, we were feeling unsafe and uncomfortable around the staff. They are really unfriendly, we even had stop greeting them and saying 'good bye' because they just ignored us.
In general, what I can say about this place is that you get what you pay in terms of bed and breakfast but the service and unfriendly staff make this hotel a horrible experience.
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Mercury Guest House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.