i'd come to this place because of the invitation of friends and in a hungry. therefore I ordered ravioli with hope its gonna be quickly served. when i touchdown there, no waitres came to my table until 6 minutes later I had to come personally to the desk officer, then the waiter came. after ordering, my ravioli then came 34 minutes later! and my ravioli wasn't like I imagined. dough is too thick, lack of filling and I don't expect i have meat in my ravioli. But the most disturbing to me is the time that took so long, its annoying too long waiting for my food to come. I don't care if most people don't feel there is a problem with the length of service, that is because they come in groups. when I came, I saw overseas visitors who were next to my desk, the man who had brought his family, they speak in English.
at about the time I was sitting there for 20 minutes, I heard his daugther whining to go home because she feel bored, and the father could only say "okay, wait, right, papa's dish isn't come yet, after eating we go home". The father of up to 3x the waitress came back and forth to inquire order. At the same time I realized that my dinner won't have a happy ending. After the meal I was about to pay at the cashier. I'm not used to carrying large amounts of cash. It's been 5 years mostly of my daily transactions using debit or creditcard. When I would use a debit BCA, they say that it can't be, either because they don't have the machine or the machine was broken, I wasn't listening because I was so annoyed by the destruction of my dinner. Then I issued another debit, repeatedly swiped my card and nothing happen. Then the cashier claimed that in fact she doesn't know how to use it!! what a joke??!!
Basically it is a dining restaurant, a place where people let go of his hunger and slow in dealing with it is a very disappointing point for me. 34 minutes to ravioli that bad in my opinion it is not worthed. My parents were restaurant owners too. So dont tell me that your restaurant is so crowded, booming orders etc. If you are aware that visitors crowded then hire more employees, if your order increase then add the equipments, if the equipment increases, then enlarge the place, if it doesn't fit anymore then build a bigger location.
fyi, I'm not a person can be affected just because of the comments in cyberspace. I believe more in what I experienced. now try step a side your joy as you come there with friends or a girlfriend, try to imagine the state of hunger you have to wait long and the food that comes is not as beautiful as expected, happy?
i am worried that i am not gonna visiting nanamia again anytime soon. great shame nanamia.
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