When my wife request near staycation accomodation on lebaran holiday, we choosed ascott kuningan for 2 night. The location were superb, next to lotte shopping avenue and near sudirman and rasuna said street.
First impression not so pleased, we arrived at 1 pm for admin process and we informed that check in time was 2 pm, so we looked for lunch. But when we arrived at 3.30 pm, they said our room not ready yet, and we got the room at 4pm. i think there was previous guest that extend room time, but they didn’t aware of next guest arrival.
And unfortunately when we already unpacked our goods from suitcase, our room air con was having problem, and the technician would need long time to fix and they offer to moved us to other room. So we must packed our things again.
Next day, we had breakfest, the menu were dissapointing. its to small for 5star accomodation, even for 3 star hotel! There are more issue, the restaurant AC were very hot, No waiter help us to find seat, since the restaurat were packed. the fried rice so difficult to chew and swallow. and the pastry croissant... were nightmare! they dont have same size and taste awful. So it was bad experience eating on this hotel.
For me this hotel have good location, but has lot of homework to do... its first time and last time for me for sure.