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All reviews lotte shopping avenue washing machine serviced apartment direct access living room water dispenser swimming pool complete amenities kids playground business district premier room excellent stay family staycation location is excellent city view pleasant stay business trip
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Reviewed April 27, 2019 via mobile

Looking for a place where we can stay relax and kids play for only just one night. And our choice was Ascott Kuningan. Considering the location and nearby place around the hotel.
We really enjoyed our stay...but I just want to highlight the bed. Maybe it is time to change the mattresses not to comfy to sleep. But we really love the room and the view from the room and bedroom.
The 2 bedrooms apartment that we booked is really nice and very spacious.
The breakfast was good, not to many options though.
The swimming pool also nice.
The staffs were friendly and helpful.
You can consider this place when you come to Jakarta.

Date of stay: April 2019
Trip type: Traveled with family
2  Thank trieh2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ninarahayu20, Front Office Manager at Ascott Kuningan Jakarta, responded to this reviewResponded May 7, 2019

Dear Trieh,

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Ascott Kuningan Jakarta, we look forward to welcoming you again.

Best regards,
Nina Rahayu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019 via mobile

I love the room on 30th floor; spacious and clean although amenities can be improved; only 1 set of shampoo, body wash and conditioner is provided for a 2 guests stay? Also there is no bubble bath drops for soaking in the bath tub??

It would be good to provide bottled water so that we can take them out although there is a cold and hot water dispenser but still.....

Special private access to Lotte mall without going out of the hotel is a plus.

Peak hours can be quite jam as the area is surrounded by big commercial banks n companies.

Selection for room service is pretty limited and so it the variety of the breakfast line-up.

Date of stay: April 2019
Trip type: Traveled on business
Thank rlow168
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ninarahayu20, Manager at Ascott Kuningan Jakarta, responded to this reviewResponded April 26, 2019

Dear Rlow168,

Warm greetings from Ascott Kuningan Jakarta,

First of all thank you very much for your kind feedback to us, we do appreciate your concern about our property while staying in Ascott Kuningan Jakarta. We will address this issue to our respective department by forwarding your feedback to them.

Once again, thank you for your valued patronage. From all of us at Ascott Kuningan Jakarta, we look forward to welcoming you again

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Reviewed April 9, 2019 via mobile

Overral is ok for convenient access to Lotte mall ,, but the most important thing
The cleanness of the room,, such as water
Boiler,, bath tub ,, washing closet,,its under level.
The breakfast menu is average
standard .
If you came to business trip its not good
But if you stay for 1 night only , i think that ok.

Date of stay: March 2019
Trip type: Traveled on business
Thank 50ariss
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ninarahayu20, Manager at Ascott Kuningan Jakarta, responded to this reviewResponded April 10, 2019

Dear Sergii Demchuk,
Thank you for sharing your review and rating for Ascott Kuningan Jakarta. We have taken note of your feedback. Please be rest assured that we will work with it to ensure immediate improvements are made.
Thank you for bringing this matter to our attention as it will help us to improve our services to our guests. Once again, thank you for having chosen to stay with us and we look forward to having you back.

Best Regards,
Aulia Nurwicaksono

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2019

Hotel located in Kuningan, perfect location for us. Well connected to Ciputra world mall where plenty foods and some shopping. It is across the street from Kuningan city mall where we wanted to apply for visa. It is about 5-10 minutes drive (can catch grab) to Kuningan city mall as it is now become visa center for Canadian, Australian, NZ, UK, some schegen. Hotel is easy to find.

Check in was fast and service is very friendly. Lobby is small and nice. We stayed in 2 bedrooms apartment. It was very spacious. Nicely decorated. Big living room, great city view, 4 seater sofa (2+1+1) and LCD TV. Kitchen was clean and good size, we didnt cook but they have all the appliances (water dispenser, refrigerator, microwave, stove, oven, kettle) , cooking wear (pots pan, knives etc) plates bowls spoons etc. they have small storage room (big cupboard), surprisingly they even have extra small room for maid at the back (but no bed), All aircond are cold. (In bedrooms and livingroom) so made our stay very comfortable.

Both bedrooms decent size with wardrobes. Great comfortable beds, linen, blankets, pillows, all are clean. Good blackout curtain. Not noisy. We had a good sleep.

Other things that we love is this 2 bedrooms have 2 bathroom. (One with bath and shower located in master room) and the other one is outside with shower. Both bathroom are clean. Good hotel amenities, good shower pressure.

We had a couple tiny problem one is the water drainage in master bedroom. But they fixed it while we were shopping another problems, the other is remote control batteries for both TV remotes (living room and second bedroom) We did not let them know because we just used the remote from master bedroom.

The only thing that need to improve is the breakfast. They have a limited selection, and most of them didnt taste good. However the breakfast place located next to pool area with city view. So we can always choose to have a relaxing morning at the outdoor.

As I have mentioned that hotel is connection with Ciputra world mall, there are many selection of food and shops to choose, just be aware that the connection is closed at 10pm.

So, with great customer service, clean big rooms, comfortable beds, great shower, great location, fast check in and out. we will surely come back and stay

Thanks for good hospitality.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Y-Komar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ninarahayu20, Manager at Ascott Kuningan Jakarta, responded to this reviewResponded April 10, 2019

Dear Y- Komar,

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

Once again, thank you for your valued patronage. From all of us at Ascott Kuningan Jakarta, we look forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2019

Celebrating my wife bday, we stay at one bedroom executive. Room is nice and spacious with full equipped kitchenware, stove and microwave, the bed is quote soft. Bathroom with shower and bathtub. Great location, connect to mall, which can fulfill your appetite and shopping.
Hotel has good facilities for sport, there are pools (depth 1.2M) with kids pool (also has kids playground and club),basketball and tennis court, gym and aerobic room.
Breakfast is underline and bold, very limited choice for 5-star hotels, and sometime food was empty for a while, need replenish more often. Quality of food should be prioritize to improve soon.
In the future, think about to book the room without breakfast, since you can cook or go to nearby cafe or restaurant.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank girindra
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ninarahayu20, Manager at Ascott Kuningan Jakarta, responded to this reviewResponded April 9, 2019

Dear Mr Girindra,


Thank you very much for sharing your feedback with us, we do apologize for breakfast issue that you faced during your stay with us, please be informed that we have informed our restaurant provider about your feedback.

We hope to be able welcoming you again and have another opportunity to serve you better.


Best regards,

Albert Supandy - Guest Services Supervisor

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