I picked this hotel because I am a Marriott Platinum member and have a 6 year old. Location is always important, I knew Jakarta presents special problems in terms of traffic and air pollution. This highly rated hotel is next to a shopping mall containing Kidzania. There's an underground route to cross the street into the mall- avoiding the pollution. (There's also a Hard Rock Cafe right outside the hotel, and I collect Hard Rock souvenirs.)
I emailed the hotel to arrange a car to pick us up at the airport, since I understand that can be a hassle and taxis only take cash. Cash is always a hassle for me, I prefer to put everything on credit card. True enough, I didn't understand the reply email, and I got aggravated and responded harshly. I told them to forget the car, I'd handle it myself.
Our first time in Indonesia, and coming from a horrid hotel experience in Bali I was on the defensive, exhausted, schlepping my son and our collection of baggage from shopping in 3 countries. As we headed towards the airport exit, there was a hotel representative holding a sign with my name. He had stopped a woman from our flight to help find us, happened to be our seat mate. She had heard the whole wretched story and was waving us to join them.
I've never had a hotel representative meet me at an airport before. I was blown away. He explained something about many hotels having representatives at Jakarta airport. So that's new to me, and very, very welcome.
I am a bit of a blur at this point, I was so overwhelmed but I know the hotel rep greeted us by name and knew our background and about the email and they had the car waiting for us- he totally took care of us. He took our bags. My experience with being cared for by hotel staff has been a lot of pomp and little circumstance... mostly just wanting to book services for us. This was actual help and actual caring.
Our car was exactly what I wanted, a nonsmoking sedan, inexpensive, (actually I think it was a Mercedes or BMW, quite nice car, but it cost very little.)
Yes, there is security at the hotel. That's usual.
Andi, who I had blasted in my email response, was there to meet the car at the hotel. He was attempting to apologize for the confusion but I was too busy thanking him for doing such an excellent job- despite my blowing my stack at him in email.
There was one and then another and another elegant individual greeting us and taking our things - lifting my load both figuratively and literally.
Check in was on the 21st floor, to the right of the elevator while the rest of the concierge lounge was to the left. This was very convenient throughout our stay, we could easily pass by the desk while stopping for a bite to eat, for any number of little tasks.
Again, the best check in process I can remember. While one lovely woman answered every question I had, and sorted out my papers, about 4 other staff members were entertaining my son. They gave him his Ritz Kid registration, and the first of his daily presents! Ritz Kid registration was adorable, he had to fill out his particulars, and play a maze game finding things in the hotel and the room. These were really productive exercises, and made him feel welcome, cherished, and more familiar with his surroundings. What a relief for me! I had to tone down his behavior, he was all too much enjoying having 4 people treating him like a little prince.
When I saw the room I fell out. We had reserved the Executive Level and were upgraded due to my Platinum status to this- Executive Suite? It was expansive and elegant without being frou-frou, every amenity at my fingertips, and without having to read a manual. The view was extraordinary. The bathroom was so wonderful I took pictures of it (I haven't downloaded them yet and don't know if I will be able to add them after I publish this review, but if I can...) The bathtub, with another fabulous view, and a tv, and an automatic drape, and the bath pillow and tray all set up beckoned me like the sirens of Odysseus. Hard to decide which first, the bath or the spacious marble shower with the handset. It's not just that I had a real dressing area, it was how it was all laid out. It didn't look like they had put together a big suite , it seemed intentional. I was particularly impressed with the universal plug adapters they had ready and waiting. I travel with my own but this was a thoughtful touch I haven't seen anywhere else.
By this point I was pretty sure I had made a mistake in my booking, I must have signed up for a much more expensive room than I thought. But I checked, and sure enough, this room was $250/$350 a night.
Less than half what I pay for the lowest rate in London or Paris!
The club level, on the 21st floor, has an insane food spread all day long. Again, I took pictures. From gluten-free goodies to exotic (to me) local fruits, omelets a la minute from morning to tea time, local fare and western fare, sushi, and- if there's anything missing they'll go get it for you! Again with the incredible view all around.
And the reception desk convenient... I had read that children were not allowed in the concierge club level, but for some reason my son and other kids were allowed. It may have been the weekend policy.
Everyone everywhere knew our names.
At check in, one of the questions I had was about Kidzania. Kidzania deserves its own review, but the point is that it can be a chore to arrange it and get tickets, especially on a weekend. I am not sure who it was, perhaps Ahmad, who advised me on it and got the tickets and made it all happen for us, but without him I think I would still be standing in line trying to get in. Instead it was handed to me. And- someone walked us all the way to Kidzania the next day, and made inquiries so we skipped the line again and walked straight in. Kidzania was one of the best experiences of my child's life, and therefore mine. I have the staff at the hotel to thank for this.
I had made them all so crazy, I gave a couple of them a small (I mean small) tip. They first tried to refuse, but when they accepted it was as if I had done something far more meaningful.
btw, I looked terrible. Having come from Bali where we were beyond informal, and lost my Mason Pearson brush when a suitcase was torn, I was ragged. But my reflection in their eyes was well dressed woman of some stature.
I didn't take time for the spa, but walked through it to get to the pool. The pool is gorgeous. Quite dramatic with the skyline and towering buildings overhead. A little strange with some sort of motor running behind the wall on one side, and a bit of worry about the air quality, with a sort of methane smell wafting by ever so often.
We had only 2 days in Jakarta, as even our local friends told us there was nothing to see or do there, but the experience in the hotel was so wonderful, we did not want to leave and plan to return.
The second day, Ahmad brought another gift for my son, a large Ritz Carlton lion stuffed doll which was adorable in itself, but moreover he had my son's name embroidered in gold thread on his cape! My son has an unusual name, and it was spelled perfectly. Additionally, he had a beautiful gift for me!
With lovely, charming hand written gift card note, which I am saving.
The third day, we had another car arranged and when we got in the car, there was yet another pile of gifts for my son, with another charming and gracious note from Ahmad, apologizing that he could not be there to see us off.
We heard from Ahmad a couple days later, he missed us, and we missed him.
I will go out of my way to go back to the RItz Carlton Pacific Place in Jakarta.
Memorable, special experience. Speaks very well of Indonesia.
- Official Description (provided by the hotel):
- Arrive in high style in the heart of Jakarta's most sought-after commercial district. The Ritz-Carlton Jakarta, Pacific Place hotel links you to the city's Stock Exchange, upscale shopping and most prominent business addresses. Divinely designed in an elegant structure and perfectly detailed interior, The Ritz-Carlton Jakarta, Pacific Place features 62 rooms which include 20 Superior Grand Club Rooms, 23 Deluxe Grand Club Rooms, 8 Executive Grand Club Rooms, 7 Mayfair Club Suites, 2 Mayfair Club Spa Suites, 1 The Ritz-Carlton Suite and 1 Presidential Suite. The largest suites in the city Access to luxury shopping, dining, offices and entertainment A 44,000-square-foot ballroom ideal for weddings and other social events Dedicated concierge service with complimentary food and beverage presentations throughout the day in the Club Level for all guests Complimentary wired and wireless internet All rooms at our Pacific Place hotel in Jakarta are generously sized and equipped with a 46-inch flat-screen LCD TV, complimentary wired and wireless internet, laptop-size safe deposit box, floor-to-ceiling windows, spacious walk-in closet, a flat-screen TV in each bathroom, separate bathtub and shower with Asprey amenities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Ctrip TA, Booking.com, Hotels.com, Agoda, Hotwire, TripOnline SA, Cancelon and HotelQuickly so you can book your The Ritz-Carlton Jakarta, Pacific Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ritz-Carlton Pacific Place Hotel Jakarta
- Ritz-Carlton Jakarta
- Ritz Jakarta
- Jakarta Ritz-Carlton