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“It's a Ritz”

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The Ritz-Carlton Jakarta, Pacific Place
Ranked #4 of 464 Hotels in Jakarta
Johor Bahru, Johor, Malaysia
Level 6 Contributor
487 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
“It's a Ritz”
Reviewed September 28, 2013

Undoubtedly it lives up to its name. Impeccable security & friendly staffs. My taxi driver got confused of the hotel location as there is another Ritz Carlton in Jakarta city. I just told him, the only one Marriott establishment which was not bombed by terrorist & he understood.
Getting there is a bit timely due to traffic congestion especially during weekdays. It's next to a luxury shopping mall called Pacific Place.
Swift check-in procedures, opted for the executive club room & was upgraded then to a suite on the 25th floor. Overall, the best equipped suite I had stayed in all Marriott group of hotels in South East Asia. Even had a small LCD TV above the bathtub. Very spacious & brightly lit rooms. Only turn-off, rooms on the club floors are only accessible by another separate elevator after getting to the 21st floor which houses the executive club lounge. Had lunch with a group of friends on the 6th floor. The service is extremely well & meticulous. Nonetheless, the price is on the high side but the food portion is good, tasty & looks very appetizing even at first sight. I wouldn't mind paying more for a premium as this is the Ritz, and not a Courtyard. Didn't try breakfast at the executive floor. Went down to the coffee house in the morning & indeed I was not surprised by the wide variety of foods available for breakfast. I personally felt it is much better than Grand Hyatt Jakarta. Will surely visit here again soon.

  • Stayed September 2013, traveled on business
    • Value
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Helpful?
Thank Yap W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Brisbane, Australia
Level 6 Contributor
233 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed September 15, 2013

As one would expect, the Ritz Carlton is expensive, but a very nice hotel. We stayed here for 3 nights as a friend had a wedding here. We were in the residential part of the hotel, which had facilities including stove, fridge, washing machine and a hot/cold water dispenser.

The rooms and bathrooms were big, and the bed was a luxurious kind size. There were great views of the city from our room.

The hotel is a few minutes walk from Pacific Place shopping mall which is handy.

  • Stayed September 2013, traveled with friends
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Helpful?
Thank millzorz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 5 Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 14, 2013

Stayed there for the first time, and was not disappointed. Stellar security and highly restricted access. Due to small amount of apartments, the staff knows your name and find time to chat with you to make you really feel at home. Rooms are large (almost double the new HK Ritz) and elegantly comfortable with higher ceilings than normal hotel rooms. Bathroom is elegant (although there are 3 areas for improvement 1. TV at bathtub should be angled down slightly to avoid glare 2. 2 sets of toiletries instead of 1 and 3 bath towel seems placed further than normal) however, all these are nitpicks, and does not detract from the high quality of service. The all-inclusive dining is unique, but looks more set for a light meal (except breakfast) but more than compensated by the free single malt whiskey. I loved the free macaroons....yum2. Will definitely want to stay there again

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ray167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
65 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 13, 2013

The location of this hotel is great as it is located in the middle of the CBD and right next door to a shopping centre. The rooms are amazingly large and well kept. Everything was clean and I really appreciated the coffee maker in the room. Service was generally excellent, and the staff were very helpful with late check-outs and answering queries. Although it did turn out a little strange when the staff remembered my colleagues mine, but muttered something they hoped would pass as mine as I assume they did not remember. A very minor hiccup in an otherwise excellent stay.

  • Stayed August 2013, traveled on business
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank PrisVivienne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 4, 2013

Elegantly appointed rooms, centrally located, and despite the lack of food options and lackluster tastes available at the hotel, it is THE must-go luxury spa destination in town (3 years and counting)! Attached to one of the city's premier malls, you will have many luxurious distractions to brighten up your stay. Highly efficient for business visitors, offering quiet and refined respite with only 80 rooms.

  • Stayed April 2013, traveled with friends
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Helpful?
Thank emaslat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
65 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 30, 2013

A return stay to the Ritz Carlton Pacific Place after a break of a few months. Again, very enjoyable and glad I returned.

Location is great, particularly for business, across the road from the Stock Exchange and attached to the swanky Pacific Place mall which offers a number of dining options and shops.

Rooms are huge, well appointed, and in good shape - beds are fantastic. Dining options are a little limited with one bar and restaurant but given its an all club hotel, one generally ends up in the Club where they have 5 food presentations a day. Limited selection but well prepared, decent quality food with a good selection of drinks.

The gym is ok, a little small but has all the basics, the pool is quite nice and the spa, sauna and Jacuzzi are also nice.

Overall, this is a very safe, consistent, high quality option for business or leisure in Jakarta.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RRRP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 20, 2013

I have stayed at this property twice. I find the location great because my clients are in the building across the street. In addition there is the Pacific Place Mall which has many useful shops and restaurants. In addition, taxis are easily available.

I found the service great. The staff is genuinely warm. The rooms are great. The tub in the bathroom gives a nice view of the city. I just wish I had enough time to use it. The breakfast is quite nice. I have had dinner there once. It was quite good.

If you are on business in Jakarta, I would wholeheartedly recommend it.

  • Stayed July 2013, traveled on business
    • Value
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Helpful?
Thank vasudevanrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Jakarta, Pacific Place

Property: The Ritz-Carlton Jakarta, Pacific Place
Address: Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Jakarta
#3 Business Hotel in Jakarta
#4 Luxury Hotel in Jakarta
#4 Spa Hotel in Jakarta
#14 Romantic Hotel in Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Jakarta, Pacific Place 5*
Number of rooms: 62
Official Description (provided by the hotel):
Arrive in high style in the heart of Jakarta's most sought-after commercial district. The Ritz-Carlton Jakarta, Pacific Place hotel links you to the city's Stock Exchange, upscale shopping and most prominent business addresses. Divinely designed in an elegant structure and perfectly detailed interior, The Ritz-Carlton Jakarta, Pacific Place features 62 rooms which include 20 Superior Grand Club Rooms, 23 Deluxe Grand Club Rooms, 8 Executive Grand Club Rooms, 7 Mayfair Club Suites, 2 Mayfair Club Spa Suites, 1 The Ritz-Carlton Suite and 1 Presidential Suite. The largest suites in the city Access to luxury shopping, dining, offices and entertainment A 44,000-square-foot ballroom ideal for weddings and other social events Dedicated concierge service with complimentary food and beverage presentations throughout the day in the Club Level for all guests Complimentary wired and wireless internet All rooms at our Pacific Place hotel in Jakarta are generously sized and equipped with a 46-inch flat-screen LCD TV, complimentary wired and wireless internet, laptop-size safe deposit box, floor-to-ceiling windows, spacious walk-in closet, a flat-screen TV in each bathroom, separate bathtub and shower with Asprey amenities. ... more   less 
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Also Known As:
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Jakarta
Ritz Jakarta
Jakarta Ritz-Carlton

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