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“Below Expectation”

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The Ritz-Carlton Jakarta, Pacific Place
Ranked #3 of 468 Hotels in Jakarta
Reviewed October 18, 2012

First, The Ritz_Carlton Pacific Place Jakarta is a Business hotel, so don't expect family/leisure facilities... Here my explanation about this hotel:

Pros:
-The Room @ RC Pacific Place is all Club Level benefit... which you can lounge and eat all day.... club lounge is open from 06:00 till 23:00 pm.... Food is avalaible from 06:00 till 21:00 hrs. The check in and check out also in this club lounge.
-The Variety of food in this lounge is also good: japanese (delicious), middle eastern (hummus), chinese, european / continental... The flavour is also delicious....
-Oversize room and oversize bed.... :) and oversize LCD TV (46") with multi channel. the bed is comes with 4 pillows and also have 2 extras . My room is Deluxe Grand Club Rooms (74 sqm)
-separate bathtub and shower.... the bathub comes with 21" TV set and the view of SCBD area... :) the bathroom comes with Bvlgari amenities
-Nespresso Machine set with 3 choices (each choices 2 bag) of illy coffee yummy :)
-The Girl who escorted me, give a good explanation of hotel and my room feature (like how to operate espresso machine, how to operate electronic curtain in bathroom, how to operate ac, how to call butler, etc)
-Location at SCBD, with easy access to semanggi toll road , and connected to many offices like Indonesian Stock Exchange building, pacific place mall and office... pacific place mall is luxurious mall in Jakarta, you can buy Bentley here (they have a showroom) :) Also, in this mall have a Kidzania , (children's playground with many activities of daily living), also have a well stocked supermaket (Kem Chicks)
-Early check in time and check out time is avalaible in this hotel ( I checked in @ 10:00am), they also offer me to check out until 16:00 :) but i checked out at 13:00 as i must go to the airport.

Standart:
-The interior design of the room is so-so with other hotel (don't give me a Wow factor)
-The Hospitality
-No direct reading light in bed (just a lamp beside the bed)

Cons:
-When i arrive, the concierge man , don't take my suitcase... so I take myself out of the car trunk, until the lobby (concierge desk) . I hear the RC have a best service....,which service???? :( But from here, they promptly take care of my suitcase until my room, and also at check out time , they promptly take care of my suitcase. 3 out of 5
-The lobby is so small, no Grande feeling, I like the big one like typical Grand Hyatt style. 2 out of 5
-The access to the mall is dizzying and a little bit dirty (no luxurious feeling at all, and i think the office building is also use this access to mall, and no luxurious shop here). I like access from Hotel Indonesia Kempinski to Grand Indonesia mall which feeling more luxurious and clean with many luxurious shop, like Bally-Burberry shop). 2 out of 5
-No Turndown service , what??? a 5 star hotel comes with no turndown service????
(i dont activate the dont disturb sign, so why the housekeeping don't give turndown service?) 1 out of 5
-At check in time they offer me 4 choices of newspaper for tommorow morning.... i choose the Wall Street Journal.., but they don't sent me that newspaper/other newspaper the following morning..... :( 1 out of 5
-The room is not a soundproof room, so you can hear a car sound from the sudirman road.

Recommended: Maybe Yes
Return to Sleep: No

Room Tip: Surely pick hotel room, don't checking in @ apartment/residence.
See more room tips
  • Stayed: October 2012, traveled on business
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2  Thank FSB_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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618 - 624 of 790 reviews

Reviewed October 10, 2012

One of the best hotels in Jakarta.
We were updated to Executive rooms.
Separate check-in. Very kind and attentive staff.
Rooms are very spacious and conveniently arranged. Decoration is very stylish, very modern with a touch of classicism. Equipment of the room, amenities are 5*.
There is a cookie buffet where you can find all kind of goodies, including some for diabetics!
Nice view of the city from top floors.
Conveniently located for business purpose.

  • Stayed: October 2012, traveled on business
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Thank Skuatakin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

I spent one night at the Ritz on a business trip and was impressed, as always, by the large, very comfortable room, the fabulous bathroom and the excellent service. The club lounge is excellent and the food there can substitute a full dinner. Highly recommended!

  • Stayed: October 2012, traveled on business
    • Value
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Thank Sergio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

On the private restaurant we can view "Semanggi" in Jalan Sudirman, Jakarta. This hotel has a meeting room that can accommodate around 3.000 - 5.000 people. We can access this hotel from regular gate or through shopping center at the basement of the hotel. The security on this hotel is very good. After giving our email, we will included in the mailing list to receive offer from this hotel.

  • Stayed: October 2011, traveled with friends
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Thank jumatil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2012

Had a great 2 weeks spent in this excellent hotel. The best 5 stars hotel I have stayed so far. Always try to fulfill customers' requests. Services was great at the club lounge that they made efforts to remember my name and even my preference on drinks, eggs for breakfast, salad dressing, etc... This hotel is so near to my office this makes me love it even more!
The lobby didn't have a "wowing" effect but you won't get to stay at the lobby for too long upon your arrival. Because the hotel staffs will quickly attend to your request for check-in...you will be led to the club lounge immediately for check-in (complimentary drinks will be served). Gym is too small where it is shared by the hotel and the residence too.
Overall, this is a top notch hotel in many ways in my opinion. Will definitely choose this hotel for my next visit.

  • Stayed: September 2012, traveled solo
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1  Thank Coast2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

I stayed in an apartment suite which was equipped with a complete kitchenette, water filter and washing machine. the rooms were excellent. the windows were huge ofeering a beautiful view of the city. The amenities and toiletories in the room were very nice. The service was exceptional. The hotel is a part of Pacific place which has a big mall, lot of eating options and you even get the famous Kpi Luwak from its original outlet in the mall.

  • Stayed: June 2012, traveled on business
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Thank amahajan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012

Its is best hotel I have stayed in Jarkata for business travel. Loved the very well appointed room, and the service was top notch. Please find the time to visit the spa for their signature massage, it is one that I tried when I first visited the hotel when it first opened and I just couldn't wait to go back again!! Can't think of anything to be critical about, maybe if you are not on business, the location may be average instead of very good.

  • Stayed: December 2011, traveled on business
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Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Jakarta, Pacific Place

Address: Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District, Jakarta 12190, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Jakarta
#3 Business Hotel in Jakarta
#3 Luxury Hotel in Jakarta
#3 Spa Hotel in Jakarta
#14 Romantic Hotel in Jakarta
Price Range: $222 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Jakarta, Pacific Place 5*
Number of rooms: 62
Official Description (provided by the hotel):
Stay in high style in the heart of Jakarta's most sought-after commercial district at The Ritz-Carlton Jakarta, Pacific Place. Our hotel in Jakarta, Indonesia links you to the city's Stock Exchange, upscale shopping and most prominent business addresses. Divinely designed in an elegant structure and perfectly detailed interior, The Ritz-Carlton Jakarta, Pacific Place features 62 rooms which include 20 Superior Grand Club Rooms, 23 Deluxe Grand Club Rooms, 8 Executive Grand Club Rooms, 7 Mayfair Club Suites, 2 Mayfair Club Spa Suites, 1 The Ritz-Carlton Suite and 1 Presidential Suite. The largest suites in the city Access to luxury shopping, dining, offices and entertainment. ... more   less 
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Also Known As:
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Jakarta
Ritz Jakarta
Jakarta Ritz-Carlton

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