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The Ritz-Carlton Jakarta, Pacific Place
Ranked #6 of 464 Hotels in Jakarta
Arlington, Virginia
Level 4 Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Love it!”
Reviewed July 14, 2012

The hotel is in the great location next to the big shopping mall. The rooms are large with very nice bathroom and separate shower. The executive lounge has wonderful snacks and fruits. Very helpful and curteous staff. Enjoyed my stay and will definitely come back.

Room Tip: Ask an upgrade if you can
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jianyuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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638 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
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English first
Amsterdam, The Netherlands
Level 6 Contributor
107 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed July 7, 2012

This is a very critical note ONLY related to the Ritz Carlton Pacific Place APARTMENTS, not the hotel. I booked an RC PP apartment for a month. The pictures you get when you google these apartments are very promising. Only after I checked in I got to learn that the RC apartments are of a total different class than the hotel. When I was escorted to my RC apartment I could not believe my eyes, the place is anything BUT attractive. Its flat out ugly, tasteless, the lights used are fluorescent ina big square in the ceiling, the couch had stains, the bathrooms are dark, no windows and only a small bath to stand in while showering. The living room was absent of anything tastefully designed furniture, the kitchen is a place I can hardly imagining cooking there for pleasure.

I told the staff that I really could not stay in this place for a single night let alone a whole month. I have to say that the staff fully understood me and tried to accomodate me on a late arrival at Sundaynight, they showed me  a luxury room in the hotel adjacent to the RC apartments which was a world apart from what I had just seen. I returned later that night to RC Mega Kuningan, the sister property where I stayed before (see my earlier TripAdvisor contribution about this lovely place). The next day I was called by the manager who kindly explained to me that the apartments and the hlotel are indeed quite distinct properties not to be compared. He let me cancel without costs. 

My point is: why is RC attaching its luxury brand to a place that is anything but luxury and not worthy of any suggestion you can expect the best?  RC must also be a lot clearer on its website about the apartments and show realistic pictures, not photos from the hotelsuites.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TravelGeeks2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level 5 Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed July 5, 2012

The hotel is located in Golden Triangle, a business district, Its a prime and happening place of the city, Staff very helpful and enjoyed pleasent stay at hotel. Its ground floor is a mall named pacific place. Good hotel for business travellers and night life lovers, shopping lovers.

Room Tip: Opt for higher floor with good city view
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tejendra_gohel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 28, 2012

I stayed here for a couple nights during my Honeymoon and found it to be quite a good hotel. Service was not bad, and they also had a lobby where you can enjoy free lunch and dinner if you are a member or if you stay in a certain sized room. I also tried the SPA and it was actually pretty good.

The location is great, pretty much in the center of all the good places in Jakarta, and linked to the new Pacific Place mall via the hotel.

Overall you won't really go very wrong picking this hotel, whether for work or pleasure.

Stayed August 2011, traveled as a couple
Helpful?
Thank Shaun L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 11, 2012

The Ritz Carlton Pacific Place is a great property. Over all i have a good experience stay in quite, clean and nice hotel. Only think foods can be improve and the quality of spa therapists' technique is terribly low.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ninokochan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level 6 Contributor
290 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed May 27, 2012

Spent a week here at the club level. Food and drinks were good, staff generally very friendly but no atmosphere and very sparsely populated by other guests - not great if you are alone.

They also "lost' part of my luggage - a 45 minute delay with continual excuses did not endear the manager to me!

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r15xeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Level 5 Contributor
84 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed April 26, 2012

Probably the most expensive hotel in Jakarta.

The hotel is attached to a hotel and office tower and the entrance is a bit confusing. But there are enough staff to guide the guests.

We stayed at the club floor and the lounge (service, food, etc) is excellent.

The rooms are spacious, but it's worth checking which rooms you get, there are several configurations.

Little annoyances; no electric outlet by the bed or even the desk, clunky room controls.

Overall, good hotel, excellent location, but in all honesty not worth twice the cost of the older Ritz which is also quite a nice hotel.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeyR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Jakarta, Pacific Place

Property: The Ritz-Carlton Jakarta, Pacific Place
Address: Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Jakarta
#3 Business Hotel in Jakarta
#6 Spa Hotel in Jakarta
#6 Luxury Hotel in Jakarta
#14 Romantic Hotel in Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Jakarta, Pacific Place 5*
Number of rooms: 62
Official Description (provided by the hotel):
Arrive in high style in the heart of Jakarta's most sought-after commercial district. The Ritz-Carlton Jakarta, Pacific Place hotel links you to the city's Stock Exchange, upscale shopping and most prominent business addresses. Divinely designed in an elegant structure and perfectly detailed interior, The Ritz-Carlton Jakarta, Pacific Place features 62 rooms which include 20 Superior Grand Club Rooms, 23 Deluxe Grand Club Rooms, 8 Executive Grand Club Rooms, 7 Mayfair Club Suites, 2 Mayfair Club Spa Suites, 1 The Ritz-Carlton Suite and 1 Presidential Suite. The largest suites in the city Access to luxury shopping, dining, offices and entertainment A 44,000-square-foot ballroom ideal for weddings and other social events Dedicated concierge service with complimentary food and beverage presentations throughout the day in the Club Level for all guests Complimentary wired and wireless internet All rooms at our Pacific Place hotel in Jakarta are generously sized and equipped with a 46-inch flat-screen LCD TV, complimentary wired and wireless internet, laptop-size safe deposit box, floor-to-ceiling windows, spacious walk-in closet, a flat-screen TV in each bathroom, separate bathtub and shower with Asprey amenities. ... more   less 
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Also Known As:
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Jakarta
Ritz Jakarta
Jakarta Ritz-Carlton

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